Del Webb Reviews

While we're happy to have moved in and for the most part (the big things) the house is ok there are TONS of little things that need to be addressed. In addition, we've had to have numerous items fixed and then re-fixed because they weren't fixed correctly the first time. We're now 2 months in and still have numerous issues with no real end in sight since things keep getting delayed and incorrectly fixed. Overall we're rather disappointed and for what we paid, we expected much better quality and better response to issues.

We bought at a time where supply chain issues were present and houses couldn’t be completed fast enough because of the demand. Having said that, between our sales agent, Valen, Joey, the field manager, Natalie, in warranty, Susan InDesign, and others. I thought that they do an amazingly good job, and they’re very detail oriented to make sure to see the jobs to completion! If there was anything wrong, it’s been addressed in a timely fashion so all in all, enjoying the whole experience, and our home! Looking forward to the amenity center opening before winter’s end so it can be enjoyed by all.

The overall process of deciding on and building my new Pulte home was great. A fully informed and helpful Pulte employee was with me from start to finish. From choosing a model, lot, various upgrades for the house, and the progression of the build. The whole experience was a pleasure and the house is amazing.

Parisa and Chris were wonderful! They were always available to answer questions.

great follow up when repairs are needed

Pulte homes are a good value for the money you spend. Sales, Construction Management and Warranty Management very responsive. This is my third Pulte/Centex home my first in a Del Webb community .Highly recommend.

Our sales consultant, Lisa, was terrific! She did all we asked and more to make our new home purchase smooth. We were surprised by a few minor (though not insignificant) discrepancies discovered just after closing, but the construction manager eventually addressed them within our first month of occupancy.

Disappointed in quality of workmanship Paid $2500 for paint, very disappointed with it Many items subpar!!!!!

The entire experience was essentially virtual, from west Africa to Florida. Despite communication challenges the process moved along smoothly, albeit with with some “delays”. Note: my only “negative” has been the inability to evaluate our Construction Manager since I never received a link to do so. Please take note that for all intents and purposes, I would rate the experience with David G a solid “10” across the board, and nothing less. Please let me know if any further clarifications are needed.

Excellent team to work with during the buying process.

Great communication from sales coordinator and Building manager. Always kept us updated. Home exceded expectations

Bought a spec...for model and location..pallet turned out great...response to blue tape items takes a while.

Oven didn’t work and we’ve been waiting weeks for repair. Tile has drywall mud caulk and grout all over it. The entire house was filthy when we moved in. We have not been able to get them to clean it. Shelving in closet came down. Very disappointed in this house and pulte’s response to date

Very solidly built home at a fair price.

Good job ,well done thanks

One of the most disappointing aspects of the finished product was the painting, inside and out. A lot of places were missed and the drip spots were not cleaned up.

Brent intentionally mispresented when punch items would be finish in order to get a sign off on closing. He refuses or neglects to get items done. Its been 45 days since closing still not finished.

to many delays in process of closing

The sales and design process was amazing. They answers all our questions, we’re responsive and took their time with us. Once the house was built, it has been exhausting and an exercise in futility to get items repaired/ fixed that should have been taken care of prior to settlement.

I have encountered several issues that need to be corrected, so far they seem to be responsive to getting the issues fixed. Somewhat frustrating at times but right now my expectation is that all issues will be resolved in a reasonable amount of time but you do need to stay on top of them with any open issues.

Communication or lack thereof is a major issue. For an operation this large you’d think they’d have the process nailed but they don’t. They make a big deal about their build quality process which is mostly just PR. We were rushed through the final walk-through (what they term the Build Quality Celebration). The house was still dirty. There were holes in a cabinet and bathroom door, paint splatters were all over the floors, we got about zero info on how the house actually worked, the back sliding door is almost impossible to “slide”, etc and we were lucky. Some new neighbors were pushed to close without gas and electric service being turned on. we are the last phase of this development and Pulte clearly wants to get done and move on. The solar company that installed the required rooftop system/ Sunpower, is terrible/ has lousy customer service. Buyer beware! ... More

I’m a bit put off by how the service person pressures you to give them a 10 star rating and tells you that it’s a failure if they get anything less. It’s all action at the start but once you’ve rated them, they are are nowhere to be found. They ‘ghost’ you. Still numerous deficiencies that have not been addressed. It’s all sell, sell, sell but no customer service after closing. Caveat emptor. As far as the community is concerned, we LOVE It. Our social director is fantastic! The HOA… not so much. Hoping we transition to another management company in the new year. Pulte has reneged on a number of things and now leaves the HOA in a major deficit. Bad!!! ... More

Our building experience with Pulte was one delay after another. There were so many mistakes made along the way. Luckily we were here to have them corrected. The workmanship in so many areas embarrassing. They are coming back to fix some of the issues, but some we know will never be taken care of. The ONE SHINING LIGHT in our buying and building process is our sales person JEN. She is an amazing sales person and overall wonderful lady. Thank you Jen.

Overall, a good construction experience. One problem was coordinating construction decisions remotely from NC. Construction monitoring and reviews went more smoothly as we had relocated to a local apartment. Construction staff have been helpful in resolving minor issues. Frustrating issue is delivered KitchenAid refrigerator was not cooling/freezing correctly on day one. Although a loaner refrigerator has been provided, it is not what was ordered.

Realtors did not DISCLOSE ALL FACTS. And when showing them the mortgage documents, they didn't know how to read them. Said that they "were wrong". It was a $30,000 difference! I've been in the real estate industry for many years. I need to give them a crash course in how to read a mortgage loan statement and to advise them that they have an ethical obligation to DISCLOSE EVERYTHING UP FRONT. And if you don't know something, admit it. Don't say "the bank is wrong". I was not told of the extra $195 to Town of Tradition either or the controverial path. Property manager just as rude or maybe just as unknowledgeable. Again I have my CAM license, so I'm aware of what managers go through. Say you "don't know" but don't be rude. I pay for them....they work for us, the owners. ... More