Del Webb Reviews

Overall, a good experience. Walk through items should have been taken care of ahead of time though.

Overall we were unhappy with the sales person during the purchase process, she forgot some things during our initial meetings that caused problems later in the build process. The designer was great and the construction manager gets 10 stars. But your mortgage division gets 2 stars

Our salesman Art did a good job. He knows how to guide you through the initial purchase. He was responsive especially early on. I did expect to see him at the final home closing celebration but he is very busy. Donna at the design appointment was very knowledgeable and helpful. She really made all our add ons come together. We preferred to do most of our add ons at time of build vs after closing. Many wait till later for quality, choice and property tax reasons but we figured how much is an extra 50 or 60k really adding on property tax wise? managers caleb and mike try to deliver a quality house and good home buying experience. Overall they deliver. They were both very responsive with any concerns and they were good with weekly updates. Mike really came thru with the finishing touches we were looking for. We were lucky to have him!!! If you do any change orders be sure to closely follow up that they are being done. Their change order system still has a few bugs. Overall we are very happy with our decision to retire in sun city hilton head. ... More

Love our home. Recommend Lisa and Marv!

The Pulte Mortgage loan processing experience is horrible. Look somewhere else for your loan unless you enjoy being stressed, dealing with ridicuous requests, and lots of mistakes in verbal information you are told and papereork errors. The Pulte built house is fine.

I will certainly encourage friends to buy a home in SCP.

I was very disappointed at the finishing of my home. The mudding around the light switches has gaps and the home was painted with the light plates on. There is paint on the door hinges and thresholds. The baseboards need repainting. The window frames and sliding doors have paint on them. No eye for detail.

The final price was a bit of a surprise. All the options add up really fast and some items we thought should have been included were not included or were not even offered. For the cost we felt closets should not be wire shelves, but should at least be wood, and a pot filler was not an option. The floor plans and style of homes are great and the purchase process was very well organized.

Overall I’m very happy with my new home and with the community. Del Webb’s home design baths the interior with natural light and their planning/layout of this community allowed for plenty of natural space. My sales experience wasn’t great, however my GC (Nate) was amazing!! The grading of the lot (water management) and the quality of the build are very good. That said, some of the tradesmen could have done a better job. I hired a home inspector pre-closing and really wish I would have also hired an inspector at the framing stage as some of my neighbors did. Overall, the amenities are nice and the community is nice to walk in. What you won’t learn until after closing is that homeowners must pay additional fees for exercise classes and (for several classes) if you’re not poised at your computer the moment sign-up opens you won’t get in. The dog park is just a fenced area under power lines that couldn’t have been used for anything else. It’s a low area where rainwater runs and is already becoming muddy, plus no running water/water fountain and no equipment aside from benches. All of that said, the residents here are wonderful!! The neighborhood layout/design is lovely!! My home feels spacious with ample storage and is filled with natural light. I would recommend this community. ... More

Caleb and Steve, onsite project managers were superior to work with, Our concerns were addressed with no issues. One major issue at least to me was the distance of the HW heater to the bathrooms and kitchen. I was told had never been an issue well it is. It takes forever to get HW to the kitchen sink and bathrooms. The Rinnai could have been located 25 to 30ft further down the side of the bldg closer to the source of use. Also, there is no protectove sleeve at grade level that I see protecting the water pipe from the Rinnai, my concern would be a string trimmer ripping into it.

Kevin was the best construction manager he showed us Quality at every encounter, we recommend him to all! Rachael was incredibly helpful. Tara made closing a breeze because she was so exacting & early!

Having built and remodeled a few homes we have a perhaps more critical eye when looking at the construction and finish work - so take that into consideration while reading the review. And right up front, if you asked us if we'd do it again? Yes we would. Always start with the good - Scott our build manager and Lisa our sales agent were excellent! Responsive, understanding and professional - and enjoyable to boot! First off, the permitting/approval process, which to be fair is mostly out of Del Webbs control, took 3-4 months . PA signed in early April ground broke late July. Once the dig started the process moved along pretty rapidly as we closed mid November. If you have the option of watching the process - all I can say is I did as we glad I did, found it fun to watch things unfold. Del Webb is a 'national builder' which as it turns out is different from a 'custom' builder. Perhaps this sounds obvious, but options you have in regards to 'twiddling' your new home are very different. With custom you can do whatever your checkbook will tolerate. With a national builder, you choose from a select set of options. Both in the construction and the finish. While I would have liked to tweak some of the construction choices, (floor trusses instead of beams, mover/remove a wall, shift some plumbing) those aren't options. That being said, we really liked the model we picked out so all is well. The same is true for finish materials. I would have liked higher grade carpet and flooring options but those were not available. What was available isn't bad, I just have the feeling they'll have a shorter lifespan and need replacing sooner. Regarding countertops and tile - while the options were somewhat limited the quality seems really good. Lighting we've found is a excellent way of personalizing your home - so we left it at base builder level and replaced it. A better value for you dollars. One thing I was particularly pleased with was the fit and finish on the trim, doors and cabinetry - all done with care and resulted in very professional look. The one item that was a disappointment, but not catastrophic was the final clean. Construction clean they call it - which really means it not clean - really. Not that it's filthy with debris scattered about mind you. But - my wife had to scrub the floor several times to get the grime out of the flooring, not the experience you'd like upon walking into your new home and the first thing you find yourself doing while moving in. A last comment on national vs custom build. While we were watching our house build, I looked at similar size custom homes being built with similar amenities (but not the Del Webb Community experience), and they were easily 20% to 35% more. From our perspective very consequential price delta and one that didn't warrant the extra investment. And finally, (yes I'm long winded and this is the abridged version!), the 55+ community experience. As one person put it to me, it's the difference between being in a neighborhood and being in a community. You see your neighbors, say hi and maybe hang once and a while - the Del Webb version of community is very different. There's a plethora of activities, groups, and socialization opportunities that you can choose from to tailor your lifestyle experience. And in truth - that's at least as important as the house you build, and why you're building into the community in the first place. Good luck on your journey! ... More

The community is a nice one and the other homeowners are very friendly

The home-buying process was extremely easy and well-explained, no complaints. Rachael, the design specialist, was fantastic. The choices of finishes are pretty expansive, and if you have the money, you can buy most everything. Due to the cookie cutter nature of Pulte builds, however, we could not get things like an outlet in the floor of the office, multiple paint colors, dimmers on any of the lights, or a wet bar. The kitchen and bathroom cabinets are definitely “builder quality,” and there’s absolutely nothing you can do about that, unless you do it post closing. Overall, we are very pleased with the process and the product, and would recommend … as long as the buyer does not seek a true custom build. ... More

We had an overall great experience with our builder for the DelWebb North Penn Community. Unfortunately, we purchased in a very hot real-estate market and feel the price was higher than we wanted to pay. Not really a knock on the builder, just a sign of the times.

We have had very good experience with Pulte Builders. The construction manager for our home, Ben, was fantastic. Our experience with the home warranty group has also been positive. Overall, we are pleased with Pulte and their attention to detail.

Buiding a new home is NEVER going to be perfect from start to finish. Expect some bumps along the way. Having said that, the BIG DIFFERENCE, is the manner in which those bumps are handled. Our construction manager, Jay, was the reason we ended up with all expectations realized for our beautiful home. He was always on top of our build. He communicated with us on a regular basis, When I called or texted or sent an email, he was quick to respond and deal with our questions or concerns. The area in which I think improvement is needed, is in the workmanship. Too many small details by the tradesmen are overlooked or simply disregarded. Again, that is another area the construction manager is a very essential position in new home building. Luckily, we had one of the best and he made sure those details were "fixed" ... More

Steve was our contact in the construction of our home. He was very responsive to our concerns and questions. We never had a problem getting in contact with him and as we were not able to visit the job site he worked very well with our local contact person. Any issues with construction were addressed immediately. Great job and a great house. Thank you Del Webb and Steve.

We would rate the personnel as very professional and friendly with a desire to be helpful. Our home is beautiful and well constructed. There are generally small issues which have been repaired to our satisfaction. One major concern with our lot grading is very frustrating in that it is wrong. There is agreement, but no resolution or push to resolve the issue…

Except for a couple notification issues regarding changes to site plan and walk through, Dexter was awesome and kept us informed of work being done, and he provided great recommendations.

We recently built a Prestige model in Sun City HH. The builder was great to work with. We were kept apprised of the building process and appreciated the check-in meetings. As with any new construction, there were some issues upon moving in that needed to be addressed. However, the construction manager was very responsive in addressing our concerns.

We had a great experience with Pulte. Their mortgage people, Robin, Chris, and Theresa were exceptional. Their service department with Scott is great. He is very knowledgeable and wants to help resolve any issues. They are lucky to have him.

The realtor who I worked w/was amazing! Very knowledgeable and responsive to all my questions. The contract supervisor was terrific too. He also was very responsive and sent weekly updates during the entire building proces. I felt like I was being “nickled and dimed” as everything was extra instead of being part of the package. For example, why weren’t kitchen island lights or outside gutters included in the price of the home like so many other builders do? Lastly, the workmanship was okay…not great!

Experience has been relatively painless. Happy with landscaping. Home seems well built.

We found everyone we dealt with to be so nice and accommodating.