Del Webb Reviews

The process of buying and building was a bit of a roller coaster: The sales process was smooth, however lots become available a few at a time, without a set schedule. If you are ready to buy but your preferred lot has not been released, you either have to wait or pick a new lot. Also, if the HOA dues are going up, you should notify us in advance, rather than have it show up in the closing documents. The design process was easy and Maureen was very helpful. Unfortunately choices are VERY limited, and different Del Webb communities have different choices available. Also, as the models age, materials used in them become unavailable, which is disheartening if you love something in one of them. And for an organization this large, there should be a lot more selections! The exterior color packages are intersting. Why would you make the garage a different color that doesn't match the house? This makes the garage the focal point, even though it's the least attractive part of the house- WHY?!? The mortgage team needs customer service training. There are too many people involved, each with a very specialized role so you never know which one to go to with questions. Also, they are VERY demanding, and when they request information or documents, they want it immediately, not in a few days when you return from traveling. They also ask for different documents throughout the process. I would prefer a long list of required documents at the beginning so I can put it all together at one time. If not for the closing cost incentive, we would have gone elsewhere. Our construction manager, Archie was terrific! That being said, a little flexibility would be nice (i.e. don't install the tiny towel bar, just give us the hardware so we can install a longer one, or let us provide a longer bar for you to install with the brackets you use.) Build larger niches in the shower! These won't hold a large bottle of shampoo- listen to what your customers want and adapt! That being said, construction was dast and went well.You need to modernize selections, like using rocker switches! At least meke rocker switces an option at a (modest) additional charge. ... More

Unfortunately our home on the exterior has several large cracks on all sides in the stucco, new construction and this issues is already an issue - too many to count on all sides very poor job and will need to be all redone...

Our recent experience building a Pulte home in a local Del Webb community was both exciting and at times frustrating. Overall we ended up with a beautiful home with which we are very happy. There were times during the process when getting an answer to a question was more problematic than we thought it should have been. Sometimes answers were forever in coming, sometimes we didn't receive one at all. We learned during the process that Pulte has agreements or contractual arrangements with vendors, for example, suppliers of security systems, heating/air conditioning companies, closet organizers, window blinds installers all of which are sort of gently "forced" upon the buyer. We would suggest future customers explore all options and select vendors with whom they're comfortable rather than blindly accepting the recommendations of the Pulte contact person. Overall, we are happy with our new home but the process might have been a bit more efficient and "customer friendly" in our opinion. ... More

We love the community. However, the price charged for the lot we feel was a bit excessive for what we got. The upgrades we got are great looking and we like them but once again they are overpriced and most should have been included in the base price of the house. The appliances look good but we have been here for over a month and the dishwasher is still broken and cannot be used. The repair person was scheduled to show up yesterday and was a NO SHOW for the appliance repair. The refrigerator water line had to be rerouted because the supply line got pinched when it was installed. So the plumber had to come back and open up the wall to reroute the plumbing, The drywall guys had to come back and patch the drywall and the appliance service company had to come out to find that the line was pinched. Had to get the wall repainted. Now we have to get the appliance service company to come back out to relevel the fridge and adjust the fridge doors. As of the date of this review, we are still waiting for the dishwasher and the refrigerator to be repaired properly. ... More

Our salesperson was a nightmare to work with. She was missinformed and missleading through out the entire process. Would defiantly not recommend. Our construction manager Steve made the construction process enjoyable. His communication, attention to detail and knowledge is exemplary. A+ for Steve. Service on a few issues after the fact are going smoothly, but a little slow. Pulte could do a better job of selecting there subs. Some of the subs are good, some are not. It was clear that a couple subs did not have any concern for other subs work. One item to note on location..the road noise from the Expressway and Shady Hills rd can be loud at night and early mornings. Once the amnetties center is completed next year, there will be a lot to do to stay busy. The Amnetties director is amazing. She is very personable and works very hard at making sure this will a fun and active community. ... More

The sales person was very helpful. The superintendent was very thorough and attentive to detail. We love the home, amenities and the neighborhood. The builder did a great job. However, the HOA has been miserable to deal with. There is no communication, poor response time, a substandard web interface for processing payment and requests. The architectural review committee is even worse, if that is possible. Had I know about the HOA and management company, I probably would not have purchased here.

The buying process was good. We had an inspection prior to closing even though it was a new build. Glad we did, found issues ranging from, needs to be taken care of now to touch up paint like issues. We felt like we got a very good price for the home. Our main issue is, we were told of a few minor things when we did our walk thru after closing that still have not been resolved. We also had some tile issues that are in the process of being addressed but its taking a while. They needed to purchase a box of tiles, two plus weeks ago and we haven't been contacted as to when the tiles and the other issues with the laid tiles will be rectified. We feel confident they ultimately will be completed to our satisfaction. ... More

Pulte Builders did a nice job in the construction of my new home.

We are unhappy about the $967 tax bill from Lorain County and the electric bill is extremely high. We lived there only 3 weeks and 5 days because we are in Florida for the winter months.

My Del Webb home is very well insulated and the air/heating unit is quieter than any house I have owned. They put the overhead unit in the center of the house. Making the ducts all close to the same length. Even the standard faucets are of decent quality. Home seems large for a 1700 Sq foot plan. Overall very happy with our purchase

The sales and construction staff are excellent! I had a few problems after closing that were resolved promptly. I was overwhelmed with all apps required and warranty registration, while trying to unpack moving boxes. However, I’m old and not a tech guru and a single person. I wish there was a resource to help with the tech stuff. I also expected that gutters were included in the cost of house and not an added cost at the design meeting. But I’m very happy with my new home!! Marjorie C

Over all good experience. A little concerned going forward that Dell Webb will not have the same quick response to Warrenty iteams

Overall my experience with the builder was a positive experience. The build manager and the Del Webb/Pulte sales representative did a good job in working with me and responding to any concerns or questions. The craftsmanship was good particularly in trim work and cabinetry. They cut some corners on quality of materials on the electrical wiring, paint, R-30 insulation vs using R-38, not sure about trusses vs. traditional bracing in attic and roof. Made some mistakes in concrete pour that had to be corrected. Other than those items I have been very satisfied with the home.

Poor sharp edged doors is only complaint

Attention to detail. Some of our windows feel a bit drafty when you get close to them. Otherwise, the house is as we expected.

Overall, the experience was very good. Lots of paperwork and signatures required. Went with a different lender. Had to forfeit an early credit that we were given due to a change in lenders. Had to travel 45 minutes away from DW community to close. Would have been more desirable to close at the club house on the property.

I love my new Del Webb home. I have also learned a good bit through the process. Be involved in the process, ask questions, and do your walk-throughs/inspections. There were some minor items caught during walk-throughs, and some questions raised and answered. The biggest thing that I learned is to ask more questions next time. While there are things that you cannot change, you can add (at a cost). Some examples are electrical outlets - while you cannot change where the current ones are, you can add additional ones. You cannot change the switched outlet - for example. However, you can add outlets - like a primary closet, an extra outlet in the garage, and a TV wall mount outlet. I mentioned good quality - the only disappointment is with the cost of the house; some of the standard items that are included are cheap for the price point, like bathroom cabinets. You have to upgrade them to avoid the basic particleboard cabinets. Wish there were more selection for bathroom faucets - I like to have one faucet that controls both hot and cold, and not one for each - not an option. The tile selection for your bathroom becomes the selection for the laundry room as well. Minor things that could improve. It can be upgraded later, but it's hard to justify the cost. In the end, my house is well built, and we love the layout. Going through this process, I would tweak things if I did it again - but all minor. ... More

I had hear rumors that Pulte was a marginal builder of production (not custom) homes but I was pleasantly surprised how nice a home I ended up with. Only small minor issues that were taken care of immediately. Build time was QUICK at about 4 months

The process was great but I had a delay in the building process. This was not Del Webb’s fault but a permit problem. I love my house and the community.

I love my new DelWebb home. It is spacious and well built. The insulation is great, you do not hear your neighbors.

Experience has been seamless and timely

Pulte sales and construction people are committed and demonstrate a sincere desire to satisfy their customers. Choosing the right home design and options was the difficult part of the home buying experience. Expect to pay more for options.

We bought a new home that someone else designed. Dana was great at helping through the buying experience, Jack was excellent at getting the little things done that wouldn’t matter to most, and the warranty department is awesome. Freda at the front desk in the clubhouse is very helpful and truly cares about the residents.

This is our second Pulte home. Love the community but builder errors were numerous. Construction errors were remedied only after postponing settlement.

Our construction manager, Mitch, listened to our wants, needs, and must haves and succeeded in making our building experience a positive one. Kurt, our salesman, helped us through the buying process and continues to interact with us when we see him on the property or at the sales office. The closing process with Pulte Mortgage was a bit stressful but we caused a bit of that by not being decisive about whether to take a mortgage or pay cash at closing. Once our old house sold and that decision was made, things went much better. We’re very happy in our new home and looking forward to many years here. ... More