Del Webb Reviews

I don’t have anything to say

The overall experience has been frustrating to say the least, 11 months to build, and quality is lacking!

Too expensive - not honest about lot availability and who actually gets to make offer on home/lot location. did not end up with my ideal lot or home style

We had never built a home before and the whole Del Webb process made the experience so much easier. Our sales representative (Keith) expertly guided us trough the process and answered all our questions no matter how trivial. We we lucky to have his expertise. Our project manager (Ryan) provided weekly updates and completed our house on time. There were small hiccups along the way, but Ryan’s team were quick to identify and correct the issues. We couldn’t have been more pleased with our Del Webb home and community. No regrets!

Construction Nails on my tire. Should clean in detail (Magnet cleaner to pick up construction metal piece) the current resident drive way to main road From time to time until finish the construction.

Very professional and up front during the entire process… We were looking for a place and a home to spend the rest of our lives and we found it.

Lots of annoying little problems. The construction materials seem cheap and inferior.

Sales team is very good. Had no problems with purchase. HOWEVER, the house was not in closing condition. Its been 9 weeks and we are still waiting for punch list items to be completed. Half of our floors were damaged. Only half of those were replaced, second half is due to be replaced in December. Our bath tub needs to be resurfaced and cascading sliding doors will be replaced (too many scratches to fix) but we do not have a date when those will be done. In addition, the quality of the craftsmanship is very poor. Paint droppings on floors, fixtures, toilets, etc., bad cuts on molding, sloppy caulking. We have spent hours and hours fixing many of these things ourselves. It is not enjoyable living in a house with so much work to be done. It disrupts our lives having to be available for all the repairs and it takes away from the fun of buying new furniture and decorating etc. We just keep waiting and waiting for things to be complete, We have just begun the warranty process and the person we are dealing with is very organized and we believe all the warranty issues will be resolved in a timely manner unlike the punch list items that have taken far, far too long to resolve. Everyone has been courteous and we think they are doing their best. We don’t think the builder is giving them the resources to get the job done. Our house was not ready for closing. Now that we paid for the house shouldn’t we be on high priority to get the punch list items completed? We are very disappointed. ... More

Our sales person, Jarrod, was very responsive and reachable during the entire process. He was compassionate about our concerns during the build process. Our build went extremely slow, with nothing much happening for months on end. We wished that the communication of reasons for delays were provided to us in a more effective manner to alleviate our anxiety. Overall we are pleased with the outcome and love being a part of Sun City. We would not recommend building, but instead buying a spec house that has already been built.

Have not recieved gas cooking stove I bought with house packege( 2 months and waiting) make calls no response. Want my stove I paid for. Cart garage door was installed wrong, does not fully open. Lack of fix to problem or communication about the problem as in situation is being ignored.follow thru after closing is terrible

Great house. Great community. Great place to retire.

The best part of the entire process by far was our sales person Vicky W. She literally held our hands through the entire process. Answered every question and if she didn’t know the answer she didn’t hesitate to seek it out on our behalf. Even after our closing date she was still helping to answer questions. Our build team was great and the company is trust worthy. We closed with a few outstanding task that needed to be completed and I am pleased to say build team kept their promise dates and completed everything to their word. We have a beautiful home and are pleased with the quality. Yes, I would and do recommend Del Webb to my friends! ... More

They like to fix things after they get there money. Very bad workmen ship. People just don’t care about quality work anymore.

Missing pulls, vent over oven, missing molding in the home, They did come and fix 4 plugs in the kitchen. Replaced dented dishwasher and microwave.

My agent Chad Holmes was amazing. He did everything right. But I have the wrong countertops through my whole house. The paint job is terrible and not two toned like I thought, due to an apparent paint shortage. It has taken me a whole month to get someone over here to take a look at things and now I’m told it could be until January before the repairs can be completed. The community is beautiful and I love my house, but think many things could have been done much better.

Our new home was finished quickly. Carlos stayed in touch with us even when we were too sick to come see the progress. Olivia did all she could to help us get in as soon as we could.

Justin and John provided guidance thru the whole process. Whenever we had a question, needed additional information, or needed an issue resolved, they were always there to help. Del Webb is very lucky to have these two assets.

I found some issues on the long run after moving in, but the Project Manager was so professional handling the complaints that fixed most of them.

Overall good experience considering the times we are living in.

I love this house !

My experience with this home buying started with the salesman. He was great, although I do think there was miscommunication on a couple of things.....there are too many homes that Pulte is throwing together and doing so in a huge hurry, which is causing for less than adequate work being done and overseen by the PM's and their subs. Poor quality of work, and no one seems to really care. No communication with my PM, just wants to get the homebuyer to closing. I do realize that the PM's are not always at fault because of the poor subs and the fact that corporate is throwing way too many houses on them to let them do an adequate job for the money that Pulte is charging the homebuyer. I understand I am not building a "custom home" but at the same time I still deserve to have quality workmanship done and that is not happening here in Del Webb Vandalia at this particular time during the year of 2022. I find it very frustrating that no one from Pulte has reached out to me to solve any issues that I am currently having. ... More

Sales manager and construction manager were very nice and very responsive. They were pleasant and easy to work with. Customer service manager is also responsive.

I have a mixed review. First of all the Sales person was outstanding and they were very professional and met our every need. The Construction Manager was also very professional and was great with the entire building process and has continued to work with me to finish the list of things still to be done with the house. Where I have issues is with the final condition of the home at closing. It was not finished - Pulte had issues with their contractors not showing up or not having workers available to finish my home. We closed anyway and it was very disappointing. The quality of the home is great - it has been through 2 Hurricanes in the past 8 weeks and everything held up including the power! My feeling about the process is that Pulte sold as many homes as they wanted to and did not realize that the supply chain and their venders etc was not keeping up. This put a lot of pressure on the Construction Managers who were left to take the heat from the homeowners like myself who had homes that were not completely finished at the time of closing. Will Pulte realize that this reflects badly on their brand.? They have good homes but what buyers are left with at the end when their home is not entirely finished at the time of closing is what people remember. A suggestion would be to work as hard at the end of the construction process as they worked at the beginning of the buying process to sell their homes. To sum up my review - we are very happy with our new home - but have bad memories about the process at closing with the house not being finished. Does Pulte read these reviews? I hope so - because they could easily fix this if they paid attention to the entire process from beginning to end to make sure they finished with pride in their product. ... More

I was very pleased with the supportive process of purchasing with Del Webb/Pulte. This is my first new construction purchase. I love the floor plan and the outdoor space. I am excited to watch the community grow. My only disappointment is I expected a higher level of kitchen cabinetry considering the upgrade I selected and the cost. The under cabinets were not painted, Painting throughout the home was done poorly, and with a paint I would have preferred to be washable. The sales team, and building supervisors are wonderful. They are friendly, experienced, and supportive. They are in contact on a regular basis making this home buying experience exciting rather than worrisome. Thank you Howard, Garrett, and Nancy!! ... More

We've been in our new house for almost 2 months. We love our floor plan, our sunroom, our kitchen and our master bath, our neighbors. Everything else has been great, but those are the parts that have really stood out.