Del Webb Reviews

Estates construction took precedence over garden and classic models. Delays and excuses from construction team from start to finish. The lowest level of paint was used in the interior. We had to purchase a refrigerator on our own. Pulte credit covered 60% of the cost. We regret the decision to build with Pulte.

Closed in September and I'm still dealing with items that were never completed. Took several weeks after closing to install a missing appliance. The quality of workmanship needs a great deal of improvement. After completion cleaning was poorly done and I'm still cleaning paint off of the floors and windows.

there is no attention to detail, no pride of workmanship in home building these days. So many little things done wrong, incomplete, and just substandard. We were told we could not change our closing date even though the builder was clearly not ready to close. We have been in our home almost two months now and are still waiting on “repairs.”

For 30 years I have worked as a salesperson in real estate. Building with Pulte was the epitome of "no service to the buyer". All communication and scheduling and procedures are there for the convenience of the seller. I liken it to a procedure on how to screw in a light bulb, and have 14 different people involved in the event and have none of them communicate or assist one another. "That is not my responsibility and I cannot comment or help you in that concern" is prominent attitude of all the people in the process. Only exception was Eric the supervisor. He was awesome. We love the community, but would rather not concentrate on the "birth" of our home, and move on to enjoying the home and community. Pulte has a lot of room for improvement, and has to overhaul it's entire culture, of "whom do we serve and are our systems set up to accomplish that task. ... More

Our building manager “T J Hugel” was excellent.

I paid 1,000,000. for a brand new townhouse. I bought the model and therefore I am the first occupant. I expected that the home would be in mint condition.I have since found out that the HVAC system was improperly installed. My bedroom on the 1st floor is warm but the rest of the downstairs area is about 20 degrees cooler. I can just imagine what it will be like during the cold winter months. Despite numerous attempts to get this system corrected with the sub contractor and Pulte my requests have been ignored. I was told that my home was not under warranty as it was constructed 2 years ago. This is totally unacceptable. This problem should have been addressed and corrected before I moved in. I was sold this home under false pretenses. I am very happy with the duplicity of the Pulte management. ... More

Thank you for a smooth process all of the Pulte family was great

Very good buying experience. Only took a little longer than originally planned

Workmanship is very poor. It is a rush job and the home was 90+ days past the original close date. Quality of materials is cheap. I had 4 construction managers and the hand offs were terrible. I am having warranty issues and am told to wait until I get to a year for these items to be addressed.

When you go to the design center it is too overwhelming. There should be a list of options and the prices. Had 4 different project mangers. The quality of the work is very poor. I am sure the concrete will not hold up. How could someone not get the right permits?

Overall the buying experience was ok. Very disappointed in the craftsmanship of the home. The design is great but the quality of the work was very sloppy. Our Field Manager has been wonderful in responding to our concerns but there are so many issues that have not been addressed and are out of his control.

Overall it has been a positive experience from sales, building and warranty items being cared for.

Lot of little issues that have surfaced after closing $1000 water bill we were charged resulting from negligence of landscaping

Fit and finish of the home was awful. They cut every corner on material they can to save money. Be aware of their building materials and practices before making a purchase.

Mgr was very knowledgeable, helpful and friendly. This is the 3rd new home we’ve built and while nothing is ever perfect, I would rate Pulte better than Toll. Fixing issues so far has been a little frustrating. Not the fault of our warranty manager, but all the moving parts and delays with labor and materials.

Our construction manager and the on-site sales team at Pulte were terrific. We lived out of state during construction of our house, and they were very responsive to our questions and issues.

We love our new home. It’s beautiful and the views are amazing. The community is friendly and spectacular.

Any new home will have things that need fixing or redoing altogether, but you can be reassured that the Del Webb group will get the house fixed to your satisfaction. Our project manager, Carlos, was able to get us in our house several days ahead of schedule which saved us from storing furniture and staying in a hotel. We have been very pleased with the results of fixing minor problems and making sure we love our home.

After closing on my new house expecting everything to be in a good condition.My new wooden floor had chips and dings in it the top kitchen cabinets doors had gaps where they were supposed to meet plus no glass in the doors or glass shelves!The shower floor had to be completely replaced not able to shower in master bathroom for four weeks.I’ve been here for two months it’s been very stressful trying to get the issues fixed and I’m still waiting for glass shelves and the wooden floor still needs replacement planks kitchen cabinet doors still don’t meet! Forgot to mention there was white paint splotches all over the wood floor and no electrical wiring behind the t.v.The Sheetrock had to be cut out in order to rectify the problem.All in all not impressed! ... More

Blaze made the experience fun. He treated us with respect and kindness and walked us through getting the house ready for us. Blaze was very attentive, punctual has knowledge of the whole construction process. I would recommend Blaze to other buyers!

The building experience with our project manager during the building process was very adequate. The finishes however were totally unacceptable upon our move-in. There was spilled paint all over the floor from when they did touchup paint, The trim around the doors looked like somebody used a rock to cut the trim with at the bottom, there was grout painted over on baseboards, The house was filthy had not been cleaned except for rough clean there was no final clean we had to clean the house our self, the crown molding was unacceptable at six different joints that still need to be fixed, there was missing paint in several locations on walls, the corners did not have proper caulking at the base. There are many other issues that we are trying to work through with both the construction project manager and now the warranty project manager. I myself was in the construction trade as a project manager and general superintendent for several large commercial companies. I have turned over more than 2000 units and have never turned over one looking like our home debt. These units include hotels condos and apartment complexes. It was totally unacceptable and for the price that was paid was very disappointing. We did not get a half million dollar home. Completely dissatisfied.! ... More

Bruce was wonderful to work with from a sales perspective. He kept us informed of the progress of the construction, even there were issues. Pulte: The building structures; walls and roof trusses, are manufactured off-site so, there is no opportunity to make minor adjustments in locations of doors, wall layouts, etc., to accommodate specific homeowner desires. Low voltage wiring, internet and coax cabling scope of work does not include completion of cable terminations at access panel. Homeowner is required to hire a separate contractor / vendor to make these terminations. Rough grading of development leads to significant slope differences between houses. When the final grading is completed, the slopes and distances between the adjacent houses created sharp V at the property lines, which will make installation of fences and mowing of lawns more difficult. The final grade materials and installation of sod leaves ridges, it does not appear that it is rolled after installation to even out and secure the sod to ground. Response time to warranty items take a longer than needed time to resolve, even when contractors are on site working on adjacent houses. ... More

This is our second home from Pulte. We found the workmanship to be very good. It is well insulated and the attention to detail from our construction Manager was excellent.

Very disappointed with the Communication about things in my home I purchased a spec home and have very little communication about items in my home. Such as no idea where my tile was purchased as I have issues and have no idea who to contact

They are very helpful and quick to reply when you have questions or a problem with you new house. Customer service has been great.