Del Webb Reviews

Our experience was very poor. The quality of the workmanship is very poor. Numerous items had to be done more than once and we still have a long list of items that needs to be done after closing. It has been the worst experience of our lives.

The process for building was efficient. Some of the materials and options could have been better. We enjoyed working with Anthony and Ashley (from Design Center). Both were very responsive.

We moved into our new Pulte home in a 55 plus community after moving to nashville from reading pennsylvania. The design and build process was the best we’ve experienced after having bought 5 new homes in our life! Completely transparent and beating the promised build schedule! Quality was all and more than meeting our expectations! Few issues were resolved quickly!

Sales team was very efficient Construction team was friendly but inflexible Finishing details are substandard HVAC is difficult to manage Appliances are cheap and not what we ordered

Although the sales person, Ian, was great the quality of the house was not! The sprinkler system hasn't worked since we moved in (we are in a villa, so it's the HOA's responsibility & though several emails have been sent, no plan or processes have been passed along to me & my neighbors). The backyard has construction debris buried under the sod but you can see it.. There wasn't any quality team other than myself, my wife and realtor as well as the hired home inspector, who found many problems.

I found that a lot of what I was told during the construction process was either blame someone else or deny there is a problem. We were told that our house should be finished in late July or early August. Based on this information we sold our home in Washington State and drove to Texas arriving on July 1, 2022. We expected to stay in hotels for a month but no longer than two months. At the end of August, we became very concerned because our house sat for 8 weeks with little or no activity. The reason given was they could not get brick. The last week in August I was tired of the excuses and hod the Construction Manager meet me at the house to solve the problem. I forced him to call the brick supplier to see why they had promised to deliver the brick for the last 16 weeks. The call was made on Thursday and the brick was delivered on Friday. The problem with the builder's system is the Construction Manager has no authority and to relies on their expeditor and weekly computer print outs. My other problem is the contact is always referred to when they don't perform but when they don't provide items like building requirements for VA financing, they ignore them and refuse to build per the specification in the contract. My suggestion is to make sure you are aware of how the builder, Pulte homes performs on construction and warranties. ... More

Joe Tosto, our field manager, was a professional during a difficult build process. Between supply chain issues, staffing of the trades, and delays on the property Joe kept things as positive as he could, he was the beacon of this process. Quality and workmanship is debatable as we have already have grout coming up in the master shower and have had electrical issues.

My home was not completed when I was forced to close. 45 days later there are numerous items still not completed...grout not done in tile, drywall patches everywhere, walls not square and damaged extruding drywall. My doors don't fit properly allowing air to come into the house. I can see the light from the outside. My back door threshold looks awful and I'm told that's the best it gets. My kitchen hood is bent and I'm told they will not replace it. I have 2 windows that need replacing and I don't know if they have been ordered. A cabinet door was installed backwards. I'm told it is ordered but, I haven't seen that on a work order. My cooktop is spattered with paint and it is scratched probably from the painters trying to remove the paint. The cabinet person said I need new shoe molding installed because they used large nails to place it and it was cut too short in areas. Baseboards and shoe molding wasn't cut the correct length leaving large areas that haven't been caulked or addressed. The paint and caulking detail is horrible. My shower has a tile that sticks up on the floor and has clumps of grout on the side. My trim throughout is nicked. The house was not given a post construction clean prior to move in. People came in and did a quick clean that didn't address the mess the subcontractors left. My windows are filthy. There's paint spots all over my floors. My construction manager has come in and just gives me lip service. He never writes anything down to submit for repair. He told me my floors are real wood which they aren't. He told me the bug people would call me. I had to call them, which is fine but, I waited for them to call me first. I'm missing light rail for my kitchen. He said he had some in his car but, never left it here for the people who are supposed to fix it. My screened porch is all scratched up. My garage had insulation all over the floor when I moved in. My light fixtures aren't level. My master bath countertop is not level. I have a nick in my kitchen island countertop. Nothing in the house is square. There is NO attention to detail. I have owned 8 other homes and this is definitely not industry standard. I can't with a clear conscience recommend this to my girlfriend who is looking to move here. ... More

Love our house, but... I'm totally convinced the only way to take possession of the new home is to not close until 100 percent of the punch list items are finished. Also the paint quality is terrible and we are forced to repaint everything. Broken window, garage door not finished, More positives than negative for sure though

The workmanship up to this point seems pretty good, however, there are a few things (lack of responsiveness from after closing warranty providers, vent covers that are not spring loaded, etc) that could be improved. When I responded on a survey that the plumber who fixed my kitchen faucet didn't attach the sprayer, there was no follow up from the provider, which leads me to believe that these surveys are not reviewed for quality control. Additionally, the mortgage company didn't inform the build team that my closing date was moved up, so I was moving in while workers were still trying to complete my home. ... More

We were very disappointed with the quality of workmanship of our new home. There are many drywall, imperfections and paint was everywhere including the floor drips on the walls. Just not very good attention to detail or craftsmanship.

During construction there were constant starts and stops, which is to be expected these days, however builder completely stopped work on my home for more than 6 weeks without giving me a reason. During that time, they were moving along quickly with other homes on my block and many of the “spec homes” they started long after mine. My home was delivered 4 months later than promised. Additionally, they left the membrane covering (underlayment) on my roof exposed to the elements for well over the 6 month limit for that product. When questioned about it, I got no answers at all… not even a response to my several emails on the topic. Fit and finish are sub-par, based on reports of those that had homes built by builder several years ago. It has been over 2 months since move-in, and many of my “punch list” items have not been addressed. Some of these items are: no locks on any internal doors (bathrooms or bedrooms); still don’t have our permanent washer or dishwasher (we have “loaners”); many pavers are broken and paint splattered, requiring replacement; new pool (installed by builder subcontractor) stained and dirty despite multiple calls and requests to resolve this issue; shelves missing from kitchen cabinets and laundry room… supposedly “ordered” but still not in place; and the list goes on and on. I would think long and hard about buying another builder home considering my experience. I think the worst part of this was the attitude and push back relieved from builder’s “managers” when I inquired about various issues. We (my wife and I) were literally warned by the regional building manager to not push the assigned site supervisor regarding our issues because “I don’t want to lose another site supervisor because of bullying from home owners.” WE WERE THE ONES BEING BULLIED! After that, and other comments similar to that, we felt less able to communicate effectively with these folks. When someone spends nearly a million dollars for a new construction home, there should be easy, clear, and accurate updates provided to owners on a regular basis. We got none of that! The ONLY time we got ANY information during the build was when we inquired. ... More

Was a pretty smooth purchase considering how the supply chain has been.

Overall great experience. Could pay alittle more attention to building details and finish out. Very quick to resolve issues.

I do not have a pinnacle!!! I am in a villa!!!!! Responsiveness is terrible!!! Workmanship is careless, shoddy & poor quality. The “Pulte Promise” of “Quality Build” is lip service. You hire low paid, unqualified workers who have no craft or expertise!!!

My interactions with my construction manager Dave have been always been very productive. He was very prompt in responding to my questions. He even replied to me when he was on vacation.

Before you sign up make sure you sit down with Nancy to go over all your upgrades so YOU know your finale price before you sign agreement of sale.

It appears that you are rushing in the building of the homes and some of the features are done rather sloppy. Also, because of the rush to put up the houses and the lack of materials, ie. windows and screens, you are substituting.

My husband and I have had approximately 13 homes in the last 18 or 20 years and at least five of them were spec homes that were brand new by reputable builders. We’ve had many issues beyond anything I’ve experienced with this new house in DelWebb NMB. There was no hot water in the kitchen and the faucet was not working properly. It took about two weeks of multiple phone calls and emails to get a new faucet. There’s a broken door going into the den. There was multiple sloppy workmanship and paint and trim, i’m still waiting for the range hood to be replaced that was defective since the day we moved in. We are now in the house almost 3 months. There was also a major problem with the sprinkler system. It took a couple weeks finally to get them to come and look at it, and the workers were very nice and found that the system is broken and the water was squirting right into the front door and into the back porch. We commented on our walk-through before we close that they were defects in the counters in both bathrooms and it took over a month to have someone come and look at it from the counter company and they decided they had to be replaced. Multiple times we set up appointments for them to replace the counters and the company workers did not show up. One time they lied to my project manager and said I wasn’t home and I was home waiting for them. The project manager tries to get vendors to fix things, and they continually do not show up while we wait at home all day, it would be nice if the project manager was more responsive and answering calls and emails and maybe once in a while stopping in to see how a new homeowner is doing on a face-to-face manor. There are approximately 20 homes that have been closed on in the neighborhood and we are all getting pretty friendly with each other and everyone is saying the same thing that the workmanship and quality is very very poor people have problems with their bathrooms, their air conditioner, their windows, mistakes, wrong toilets, wrong shower doors, the subcontractors are not properly supervised and there seems to be no quality control. I was going to recommend this neighborhood to many of my friends and now I’m not so sure because of the quality of the building. My home was $525,000. I feel for that price they should’ve been more quality control. Hopefully the responses to the survey will help you improve the building quality of these houses. They are very pretty and they are in a good location and I think the community is going to be very charming. But people are spending a lot of money and it’s very frustrating Having to wait day after day, week after week to get responses back from project managers and then wait for vendors to come and then they don’t show. ... More

We had moved in a week ago, and our superintendent had quit before we got here. Many items unfinished and no one to get assistance from. Contacted Customer service with several work orders and have had no response back after a week. Have had much better customer service with past builders in other over 55 communities.

The whole process from start to finish was a great experience.

The craftsmanship of the work on our home was poor. No attention to detail at all. There were slow to respond to various concerns that we had during the building process, we felt a bit rushed to sign the “satisfactory agreement “ so we could close. The sales person did not disclose options there were available for our new home and we did not find out about several options until other homes in our neighborhood had them. We just expected more from Del Webb.

When a contractor completes a job, the construction supervisors need to do a better job inspecting. I have 2 light switches that control nothing, and a shower floor that puddles 18” away from the drain. Have requested repairs.

Easy process to build the house, the building manager was very detailed.

Pulte (Del Webb) did not meet our expectations related to home building. First the positive: the sales function is handled very professionally. The sales person was very knowledgeable, very helpful and applied no pressure. Likewise, the person responsible for helping us select options was very knowledgeable and well organized. Then came the one year build process during which there were a number of delays. The delays in part were understandable given material and labor shortages these days. What wasn’t understandable or acceptable was the poor status communication and the lack of meaningful quality control. All labor is provided by Pulte subcontractors. I felt that the Pulte construction manager was responsible for scheduling subcontractors and that I was providing the quality control process - and boy is it needed. I lived only 15 minutes from the new house and so was able to review the house on a regular basis and point out things that needed to be addressed. Someone living further away that would not be able to regularly visit the home would be at the mercy of Pulte to monitor the build. As it relates to items that needed to be addressed, no one other than me seemed to be keeping a list so I needed to remind our Construction Manager about addressing items. I communicated with Pulte management about their tracking process and was told that there is a standard company process for this. If so, it wasn’t evident to me. We were fortunate that the planned closing date was at the end of the quarter when Pulte had to report financial results so they had incentive to address some of the items which they felt were OK. In spite of this our closing was delayed twice by me because items were not addressed. There were still a number of items which I missed during my many reviews of the house that I’m trying to get addressed through the warranty process but this is slow. I fully understand that Pulte is not a custom builder but this shouldn’t translate into a lack of build quality. Would I do this again? Yes, because the house (with the exception of the remaining items to be addressed via warranty) is very nice, the location is good and the people in the neighborhood are just wonderful. If you’re considering building here, I think you’ll be very happy once you get in. Just buckle up for the build process and keep the blood pressure meds handy. ... More