Del Webb Reviews

The installation of my lawn was a failure . The dead patches are obvious even after I had a professional service work to save it . I realise Del Webb ( Pulte ) does not guarantee the installation; however , they also did not insist the work was done properly . House construction was fine , the lawn was not .

The building experience was ok. Communication has always been an issue. I closed on my home nearly 2 months ago and STILL don’t have the things completed that were on my list from the pre closing walk through. Now, my site manager is gone and I am not getting any response from Dan or Steve. I am very frustrated and disappointed.

We were told false statements that we relied on. We will have to pay an additional $11,000 to get cabinets we were informed by pulte we would receive. We should never have closed. They did not honor their commitments.

My clothes dryer has made loud vibration sounds since day and Pulte will not replace.

Finish work very poor Community overbuilt for its amenity center

Everything went great. Good job

Main complaint is Quality of workmanship. Many things or not lined up or not centered where they should be, etc. paint splatters all over the floors.

They did an awesome job building our home. They certainly exceeded our expectations!

We love our new home and the community is fantastic! Our construction manager James was very professional and kept up aware of all details along the way!

As expected in every respect.

Erika in sales was a joy to do business with. Total professional and responsive to our needs. Lauren in the design center really knows her stuff and greatly aided us in making our selections. Provided exceptional advice. Joey, the home construction manager, did a super job, both in construction and keeping us informed. Always pleasant, he provided timely, comprehensive responses to our questions. The Del Webb team made buying and building a home an enjoyable experience!

It wasn't a smooth process especially after we moved in. I would 2nd guess this decision

They advertise a "quality build experience." However, there appears to be limited quality control. They use poor quality and inferior products. We have bowed and crooked walls, peeling floors, unpainted and poorly painted/mismatched areas. Many of the doors and much of the trim work look like a dog or rodent has been chewing on it for years. It does not look new. They got paint on the carpet and floors and left it. The floors have divots and high and low spots. The electric outlets and light switches are not always flush, not always straight, and do not match up in several places where consistency and aesthetics matter, especially considering the price paid. Some towel bars and toilet holders are falling off the wall, and they put towel bars over electrical outlets and light switches. Who does that? Don't bother with most upgrades; the inferior products and finish work are definitely not worth it. Upgrade it yourself later if you decide to build here. An exception to that would be the countertops if they still use the same company, and some of the tile work was nice (it will depend on your installer), although the products are not always great. You don't know what crews will be working on the various stages of your build, and it is obvious that some are better than others. Good luck. A part of the problem appears to be that different trades are not respectful of work done by other crews, and they damage each other's work. Wouldn't it be better to do it right the first time and use caution when working in the homes? DW responded to some of our initial complaints (not always satisfactorily), but now our emails often go unanswered, and we are not kept apprised of changes in scheduled work, nor are we always consulted as to what dates fit into our schedule for necessary repairs. The community is very nice, but we cannot recommend the builder, especially if you cannot be there frequently to assess the products and workmanship throughout the process. Having your own inspector helps, but is no guarantee. If you decide to build here, be prepared for a frustrating experience and a future money pit. ... More

They rushed with the house to get it done with the quick move in homes and did not pay close attention to details.

From the beginning, our sales agent, Renee, was fabulous. No pressure, just straight forward info from her. She was helpful from beginning to end. Laurie was our mortgage processor. She was wonderful. Always called us back quickly. She was on top of everything. Alex was out construction manager. We enjoyed working with Alex. He was always prompt and courteous. He addressed any issues prior to closing and we have even spoken with him after closing.

It seems Pulti home was rushing to hand over the house and finished their work with many issues. It's really a nightmare now to get hold of them and resolved the issues.

Overall experience was good. Attention to fixes thus far have been good. Workmanship needs improvement in some areas. Attention to details is crucial for home buyers and should be for workers as well.

Not pleased with some of the workmanship/material and cleanliness of the workers otherwise all is well and responsive team

The construction mgr. Jake was a 10+, from our experience most others in the various departments did not live up to expectations. With that said the journey was worth it and we couldn’t be happier living here.

Very anxious to sell property but have been over selling and unable to address issues in a timely manner. Feel they are using many unqualified people for labor. House was dirty at closing.

Overall it was a very good experience. Loved that our sales consultant sent us weekly pictures of the building progress. The amenity center is taking much longer than originally thought but will no doubt be of the highest quality. Our construction managers were knowledgeable and fairly accessible to address our questions and concerns. The build quality process is thorough and very effective.

Building process went as expected. Construction manager responded to questions/ issues quickly.

Quality build, great service and supports from agents, delivered as per schedule

Price was inflated due to competitive lot selection process and loan commitment suffered with interest rate hikes. Quality control was lacking with major subcontractors.

From the start we were asked if we qualified due to the age requirements and were super happy to hear that we did, as soon as we were told that we could from the day of the walk arounds to look at available home we were very opportunistic to fall into the home. Lucky if anything. From the final walk down to the signing of the documents, Del Webb representatives across the board were SUPER professional, super attentive, and friendly at best. We are very happy to be in this community and be able to relax and enjoy some peace and quiet and enjoy the amenities. As a retired Veteran you cannot ask for anything more to finally relax and enjoy the peacefulness of the community. ... More