Del Webb Reviews

We bought a new build home from Pulte.. All went well until we received the call telling us the date for our walk through. We live in another country and could not drop everything and fly to see the home. After much back and forth, a date was agreed upon. Then came the calls saying “can we push it back a week?”. After booking flights, hotel, kennel for the dogs, I said it is either finished, or you hold it for when we come down in November. They promised to get it ready. We arrived as agreed and the house was not finished. It has been a &*$# show since then. We had to fly home and are left with a long list of things to get fixed when we arrive in November. Pulte will promise you the moon, but once they get your money, you fall to the bottom of the list. It appears that the company has internal performance measures that each team has to meet - sales, construction, walk through, after build - and the targets put the squeeze on staff which puts the squeeze on the home buyers. At the end of the process, we are left to deal with a “Customer Care Manager” who says he is overworked, with 250 homes to service from phase 5, and just seems to sign work orders for things to be fixed or completed, and the new home owner becomes the contractor for the work. Not what I would have expected on the delivery of a new home. Free advice for Pulte and Del Webb - stop squeezing your staff with unreasonable timeframes, stop “delivering” new homes that are unfinished and full of deficiencies, and listen to your customers versus trying to push us into your time frames. ... More

Terrible warranty response! Plumbing back up several days after taking possession. It was a Friday afternoon. Pulte sent an incompetent plumber. Two days later sewage backup returned. I called a competent plumber who fixed it. They refused to reimburse.

We are really enjoying our new home

I had a good experience with my new home. Jordan was very helpful with the process; Natalie was excellent in helping me pick out options; the construction manager, Mark, and his team were always ready to answer questions or keep me posted on the progress of my home. As a recent widow, this was a brand new experience for me, and everyone helped to make the process as simple as possible. I am looking forward to this new chapter.

We are extremely satisfied with our new townhome.

Too many people in layered systems. From purchasing through follow up warranty support after closing. Poor communication. Real low quality materials used, especially wood framing. Workmanship quality and accountability of workers not good. They show when they show, do poor to fair work when present, leave low skill workmen unsupervised, and take too long to address fixing what should have been done right the first time.

You would think after 13 and a half months of waiting we would of had a better quality house to deliver. So far they have had to rip out the quest bathroom floor, the laundry room floor, replace the master bath vanity and after a full month of living here we still are not complete. They have to replace a patio that is already cracking and mirror as well as many smaller items. The only saving grace is our 4th manager, James he really has tried to rustle the trades together to get us done. Unfortunately we are in what the call warranty so we have become third class passenger on the Titanic and we all know how that ends. We are here now and are making the best of the situation, would I do it again knowing what I know now, HELL NO its just a over priced tract home with absolutely no attention to detail. This is not my first rodeo buying a house but the overall lack of communication and poor quality control is by far the worse experience I have ever had building a house. ... More

I did not realize how energy efficient a home could be until now…

Simply put, glad this experience is over.

Average builder, managers do not pay on details, poor communications from both.

Very sloppy attention to details. Cracked bath tub. Window that falls out of frame. Warped door. Cracked trim. Large, unsealed gaps in baseboards. GFCIs that constantly trip and won’t reset for days. Huge gap between ceiling and cooktop vent shroud. Cracking concrete. And on and on.

Our home was completed three months later than promised and over the course of the building process kept getting pushed back so that I had to reschedule our movers three times. While our construction manager was wonderful, the communication within Pulte was very poor. We received the wrong house keys at closing, our trash cans did not arrive for 6 weeks, we had no mail service to our home for over two weeks because of a nonfunctional mailbox. The mailboxes were not even installed for more than a week after settlement and after that there was still no mail service. Two months prior to closing, our refrigerator arrived with dented doors and they were not replaced until six weeks after closing due to communication issues within the Pulte organization. We do love our home and our neighbors, however. The building process, though, was frustrating and not buyer friendly. Pulte really needs to improve its communication among its own departments! One hand of Pulte does not seem to know what the other hand is doing and the buyer suffers. ... More

my experience from the beginning to closing of escrow were good. People I dealt with answered my questions and were pleasant .

We are very pleased with our new home. It is everything and more than we expected.

I waited a year to close on my home in DW-LWR and it was worth the wait! Pulte was very attentive in addressing any construction or warranty issues. It's a beautiful setting with lots of activities to choose from and very pleasant neighbors to socialize with. I'm happy to have found my dream home!

We love living in Dell Webb and our experience in building with Pulte was smooth. Our sales coordinator (Dana T.) was special, as was our building project manager ( Foster).

The community, location and amenities are fantastic. Quality of workmanship and materials should be a separate category. The things in the home that take it from ok to great are missing. The build process interspersing location of builds and completions could be better. A new owner should not be put into a mindset of having to worry about what might go wrong hearing and seeing what your neighbors are experiencing.

I was familiar with Pulte prior to purchasing so I had no hesitation deciding on Del Webb. Being a realtor myself, I appreciated the salesman’s help and quick responses to my questions. The construction manager kept in touch with weekly updates and customer service has also responded in a timely manner.

Both our sales representative and project manager were very helpful and responsive with all of our questions and concerns. The home came out beautiful but did have several items that needed to be corrected after closing. All of which are being addressed with no hassle. Workmanship was very good and and finish was above average.

Love our new home, floor plan is awesome community is amazing and Project managers for our build were excellent

Catherine was great to work with, so knowledgeable and professional.

Over all the process was easy and professional! From sales… to design center… to construction… and closing. Would highly recommend Del Webb homes!

The mortgage process was very difficult.

Pretty good buying experience completed on time

From the preview of the model all the way to closing we had awesome experience. Sales staff and our construction manager very professional and knowledgeable. Always willing to answer any questions we had. The build quality of our home was great. Community director and HOA really doing everything to keep residents happy and entertaining.