Del Webb Reviews

All went well with closing

From purchase to closing, we hit a lot of bumps a long the way making this the most stressful home purchase by far. Super rush to close and now after living in the home for 30 days, we see so many workmanship and material flaws and scars. When we start a list, we put it down as some of it is overwhelming. We'll see if Pulte follows through when it is submitted. On another note, how can they not "landscape" around the electrical and cable boxes at the front side lawn - they are an eye sore. We'll just leave it that way. Not on our dime. Also, wires hanging out of them since before closing and nothing is being done about after many requests. If you build with them, you must be there EVERYDAY to observe materials used and work being done - we were not because of distance. ... More

Poor interior paint and workmanship. Poor quality paint on walls and woodwork. It appears they were in an extreme hurry. Shoe molding unfinished and not nailed down.

I am confident the home is built well. Quality products appear to be used. I don't like 2x4s used for joists. They should always be 2x6. Their quality of workmanship for simple things is lacking, like paint splatter, grout splaters, cement splattered all over, terrible acid washing of the brick, and the quality of sod is not good, very weedy. What really gets me is Pulte's lack of going a little extra for someone in a wheelchair. They refused to make the steps in the back a ramp so there is only one emergency escape route for a wheelchair user. Also a refusal to leave off a shower door so wheelchair users could not even use the shower when they moved in. A rod and curtain would have been fine. ... More

Everything was great. Paint job is a little sloppy put we are in process of rectifying these issues. Holly and Jake went out of their way to keep us informed every step of the way.

Do not believe everything you are told by sales or project management. Models look good but quality of workmanship in house is none existent. This is the third house we have built in various parts of the country. This was the most stressful and worse quality of the lot.

We felt like everything was overpriced especially for the quality of the work done. The construction mgr has been great getting things scheduled to be replaced, repainted, re-sanded, etc. The problem with that is A LOT of the problems should have been done correctly to begin with. The paint job done by the initial painters was horrible - missed tons of areas on the outside and the trim and doors all have to be sanded and repainted, tons of caulking needs to be done also. We love Sun City Hilton Head and the people we have met already.

James, our project manager and John in sales were absolutely fantastic. Very smart and aggressive at putting our lifelong plans into action. I consider them a friend.

Took 11 months to completion. Other homes in area were done before.

Small home with LOTS of pre- & post-closing issues. Substitutions made without my input. Almost no response from field manager during build. I've turned in 15 issues with home builder & 2 with field manager. As usual, no response from field manager. Builder is coming this week to look at the others. Sales consultant was AWESOME! My saving grace was having a realtor in my corner!

Everyone we have dealt with has been wonderful. HIgh marks for all.

Salesman Jerry, excellent. Came in on day off to accommodate our schedules. Construction Superintendent Blaze did great job of keeping home on schedule & keeping us informed.

Pulte was adamant about there 10 point process never happened. There walk through inspection we’re not followed through. It took 4. Days to get hot water and We couldn’t cook no gas? Took a month to get shower door in master bedroom. The outside slider it took a month for some one to come out now we have to wait for new door. I asked repair people if the tile floors were sealed and was told because we are old people they don’t seal them because we might slip and fall?

T.J. was great to work with as was Nikke however I think Pulte really needs to evaluate some of the sub-contractors. If you really want to build a god home everyone that works on the home MUST have the desire to build a quality home!

The last week waiting for my CO was very stressful but it got done. My first week was a nightmare as the first couple days had a flood in front of house and blue mulch surrounded it all over walkway. Sprinkler head was broken and we had to try and get water from getting into home with a big broom. I called warranty and Ben came right over. He addressed the issue immediately and had all new mulch put in. It was unexceptionable when I did my walkthrough to have painted blue mulch. I had other issues on my list that I had a hard time getting done but Ben came through again. He is amazing with new homeowners and go over and above. Thanks to Angela for setting appts. And Pam stepped in at the end as she took Adams place. Thankyou all for making me after 5 weeks be happy in my dream home. ... More

Everyone from Angela who originally showed us the models to Frank my construction manager to Tammy who serves as the “ombudsman” was fabulous!

The Quality of work is not the GREATEST! I don’t know but this company doesn’t do first time quality work. Even though they have warrantee repairs, no one should be paying this much for a home, that is not at its highest quality. I’m glad, I had home inspections performed, prior to me moving in, which caught some discrepancies.

Not very responsive to providing information about operation of systems in the home. Did not provide all paperwork at closing, had to get some of it from neighbors

I had a great construction manager. No issues there. Pulte Mortgage is horrible. I wish I would have not let the builder incentives persuade me. I would have still bought, but used another lender. The stress that they put my family through was not worth the money for builder incentives. We shall see how well they respond to issues because I have some open work orders. I don’t think that their homes are worth the market costs. The amenities at Del Web are great. Pleased with my community

The finish work of the home is not of the quality that we would have expected. we had four cracked floor tiles that needed to be replaced but the replacement tiles are now floating (not tight to the sub floor). We have had to repaint almost all the trim and do a lot of touch up paint. Just a lot of tick tacky things but they add up!

Had issues at the end of the process.

Over 40 issues noted three days before scheduled funding. We ended up being the quality control manager. Some issues still not resolved months later. Stains and paint splatter on $27,000 optional flooring that we are still cleaning ourselves. Upgraded Kitchen fan DOA and still not working. Still waiting for gutters to be completely installed.... Planning worked well, poor execution.

The buying experience was easy and straight forward. The overall finish quality of the home was below standard, as there were many problems that seem to be attributed to workers that don't care about the quality of their work. The attention to detail and workmanship of the building is of lower quality. -many small areas of trim that the painters just did not paint. -areas where there was no trim installed. -Paint splatters/drops on the floors and carpets. -Door trims damaged by the door stops, some door stops missing. -bathroom mirror that should never have been installed due to scratches of the silver/mirror finish, resulting in black marks visible on the mirror. There are too many items to list, but with just a few minutes of extra time taken by the workers/installers to get things done correctly the first time would present a much nicer product to the buyer. It does make me wonder what kind of details that are "under the skin" and not visible that are of similar workmanship. ... More

Roby our superintendent on our house did wonderful job correcting issues as soon as they arose. Great follow up on everything!

Brendan and Justin were outstanding to work with. Great experience.