Del Webb Reviews

Very positive experience from start to finish.

Clay was a great property manager to work with. He has been responsive, pleasant, and professional.

Our salesman "P" was great. However, the quality of construction and the problems we're having are frustrating and after several months in home are still waiting for remedies to problem. They put us on the schedule 4 months out to have things fixed... but we keep finding additional issues.

Too many problems to list

The closing experience was very stressful and made the home buying process a very negative situation.

My consultant, Danelle, was great. She kept me up date with the progress of construction with pictures. She returned phone calls promptly. I received no communications from construction managers during the whole process like they promised. Very disappointed with that.

low quality of finish work, house was filthy when we moved in, most appointments made to complete the punch list were ignored and we wasted hours and hours of our time waiting and we still have 20 plus items that need to be fixed/addressed and we have owned this home for one month

The house was completed on the day estimated 4 months in advance and that really helped with our move and selling our other home. My experience after moving in has been good with warranty issues. Easy to set up a ticket and get a date for the service to be done, but it takes quite a long time to actually get the people here to do the repair. We love the house!

When we closed on our house they hadn’t even completed painting the exterior. Our patio and lanai where pitched so when it rained, water was settling and pooling near our foundation. The concrete had to be replaced. Some of my floor boards had water damage, all of my kitchen cabinets are defective, the glass in my shower is defective and the workmanship of the granite installer was unacceptable. It is 6 weeks later and the only thing addressed so far is the concrete, which they had to take up and redo a second time. There is damage to my fence,and new sod has to be laid. They have scheduled appts to fix the other things but who knows if they’ll show up? They only show up about 50 percent of the time and leave you waiting all day for them. I love the layout of my house but it certainly is not of the quality I would expect from pulte. ... More

Seamless buying experience with customer education regarding warranties, utility hookup and companies to access!

Well the day AFTER we closed, thieves broke into our home and stole our new refrigerator, cut the water line, flooded the home, stole all of my husbands tools. Thank goodness we had not moved our furniture into our home. Our project mgr, Frank, was life saving. He jumped in to help asap. I have the highest respected and admiration for this gentleman. On the other hand, even tho I don’t hold Pulte responsible, i do hold them accountable. Their reaction was one of complacency…and there have been other robberies in our Del Webb division. They hired a security firm BUT did not keep them because it was “too expensive”! The woman that is responsible for handling home repairs, is not responsive in a timely manner. The entire sub division has complaints about this woman. This needs to be addressed!! The actual homeowners are fantastic!!! Warm, supportive, helpful, friendly! And for this reason we are happy to be here! ... More

Notice a lot of small touch up issues( grout, floor boards, paint trim) that are not addressed in a timely manner.

Construction manager was easy to work with and listened to our concerns. Found the sales process to be questionable in that not all options were reviewed or explained well. Definite misunderstandings in the design phase. Some areas had construction changes that were not part of the original specifications and not covered with us. Took some negotiation to get what we needed and what our floor plan showed. Quality in some areas is questionable. So far the warranty process is working well and the individuals have been very helpful. Love the community.

For the price of our Del Webb home I expected a much better outcome. Our sales person & final construction manager we’re TERRIFIC, but the workmanship was HORRIBLE! I will be filling MANY imperfections, sanding, painting & fixing many outstanding issues myself.

Both builder managers Jarad and Helder were very helpful. As I mentioned before, not seeing my new home until the pre-closing orientation, I appreciated all of their correspondence and patience with my questions and requests. I also appreciated the Pulte manager Jen's weekly photos that highlighted my days as I awaited the closing of my NJ home. She has also been extremely helpful and patient with all of my questions. Pulte has a very personable and professional team who made my move and lifestyle change an extremely positive experience. I am thrilled with my new home and the new environment. ... More

Despite the ratings above, I would buy a Del Webb home again, though maybe not a new build. I believe the house is well built overall, but that the finishing of the house was extremely rushed and contractors were not given the proper time to do the job right. The biggest issue with my house is paint, both inside and out. The paint on the inside only has a very thin coat and the metal corner bracing and drywall mud is showing through. Along with that, the paint is breaking down; ie. cracking in the corners, crazing on the walls and subsequently chipping off in spots. Del Webb is sending workers in to repair my items, but when a house essentially needs to be re-painted and they are only working in 2 hour increments, it is going to take a while. Know that even though we were coming up on the year mark for this build, we were not asking Del Webb to hurry this build, we were fine with waiting, but for some reason they rushed the job at the end. My best advice for anyone buying a Del Webb is this. Upgrade the paint if you can get it and afford it. Find a way to visit your new home at least once a month, our sales person sent us pictures, but the things we are having issues with needed to be seen up close. If you decide to buy a home in Mesquite, get Danelle as your sales agent. She works in the Del Webb sales center and is excellent at her job and responding to her clients. She is the reason we chose Del Webb in Mesquite, NV. Overall we are happy with our purchase and can’t wait to move in. We just wished the finishing aspects of the house were done properly the first time and that Del Webb would reinstate the celebration walkthrough that is shown in the videos on line. So far, they are standing behind their warranties and working to make us happy with our home. ... More

Pulte builds a quality home but doesn’t finish it off with quality. Finish paint, door operation, caulking leaves something to be desired. Warranty response is slow and incomplete, leaving owner doubtful that problems will get resolved.

Lots of issues, poor workmanship and finish. Reported several of the minor items and it's been several weeks with no one out to repair them. The A/C is undersized and can't keep up with tx summer heat and pulte won't do anything about it.

5 stars up to getting problems taken care promptly. We have a few issues and it’s being addressed but very slowly and a lot of passing the buck as they say. Overall extremely happy with the house and price just wish after the sale problems were addressed quicker

Very nice experience, Members of the Del Webb team were responsive and helpful. Very few wrinkles in the whole process.

Was a pleasure working with Bill and Brendan through the rough times of the pandemic. Was delivered a great home

I have bought and built many homes in my life and I have to say this was by far the worst experience I’ve ever had. I hate having to say that because I wanted it to be a great experience but it just wasn’t. The Pulte mortgage company experience was horrible. I will not use Pulte in the future.

I am very disappointed with my experience with Pulte. They do not stand behind their word and do not respond to your customer care complaints. There is no pride in the workmanship and no integrity for the customer.

The sales team are terrific. When it comes to the building, the materials are nice quality but the workmanship is sadly sloppy. Trades came in and ruined materials already installed. The master shower head was completely clogged and the master drain was completely stuffed with chunks of debris and would not drain. The shower glass door was scratched. The bathtub in the 2nd bathroom was cracked and scratched. The sink in the second bath has a large amount of silicone dripping out. The tile floors have a large amount of paint, drywall, and grout all over them and look terrible. I've never seen such a sloppy job! None of the windows are straight, so hanging window treatments is difficult. We had to have the outlets leveled as most of them were installed askew. The stove had splashes of drywall or paint on the cooktop that has been impossible to get off. Almost all of the cabinet doors bump into something and have to be buffered. The kitchen sink had a dent in it. The kitchen counter was chipped. The patio door jam had come loose on the outside. After 30 days, many of the repairs are still outstanding. I was very disappointed with the quality of the install. ... More

Took way too long for completion.