Del Webb Reviews

All went well. Good response on any repairs.

The entire purchasing process with Del Webb and Pultie has been exceptional. We are so incredibly thankful to our Real Estate Agent and the Del Webb/Pultie team to be a part of the Del Webb Lake Las Vegas community. Thank you!!

My biggest complaint is that my home took 14 months to be built. I know the supply chain and manpower issues impacted the build, but I was told it would take 6-8 months. Then, the communication with the field managers was not what I had expected. Lastly, during our final walk though, we mentioned several items that needed to be fixed before closing. We were not able to move in for a few weeks after closing but when we did, we found that the items needing attention had not been touched. They still haven't been fixed. On the positive side, the sales staff and design studio staff were great. The sales staff was very responsive throughout the process. We lived over 1,000 miles from Arizona and the salesperson would take pictures for us when we needed to see some progress on our home. We also felt like we needed more time in the design studio. We felt rushed to make so many choices but with the design staff's help our home looks great. All in all, even with a few negative issues I am very happy with my new home, now that I am living in it. I do hope that a few small issues are taken care of in the near future. ... More

The person I worked with at Del Webb was very helpful and informative. He answered all of your questions. He was very knowledgeable about everything.

As first time having a home built we found the process in purchasing the home went very smoothly. The home was finished pretty much on schedule. What we found was that the painting and finishing touches. Overall a good experience.

My sales person Jeff was Outstanding and the only Pulte representative who supported me fully after closing. I have detailed in other surveys this, the Construction manager and Pulte Mortgage. So far the Warranty team has been very disappointing.

The experience right from the beginning was good over all. When at closing and asking to wire the closing fees should be repeated through out the process to keep the home owner aware that it is only to be wired. We ran into issues that we could not get our money wired unless we traveled back to New York to be there when the wire was done. Overall it was good. Other than the people doing the building. They need to be more professional about the end product.

I’ve read many comments where residents are calling Dell Webb “Paradise”, and in many ways it is. But when it comes to the actual house, it is disappointing. My kitchen countertops do not reflect the color granite that I chose. The countertop in the third bathroom is not what I chose at all. The faucet installed in the kitchen is rusty. Finish work around the master bathtub is very sloppy. Some things they may get around to fixing, but the granite/quartz countertops are permanent, unfortunately. Seems it’s just my tough luck.

I’ll preface this by first saying we love our house, lot location and the community. As for home buying experience with Pulte, can’t say the same. Once purchase agreement was signed our salesperson Mike turned into a ghost. “Zero” communication from him and rarely returned calls or emails. Construction team not much better with lack of communication seeming to be a common thread within the Pulte organization. We were given a window of 3 months for home completion (Feb/March/April of 2022) and did not close until June 17th. Little to no communication from Louie (construction super) regarding the delays and salesperson Mike says “I’m just the sales guy” when we asked him for closing updates. So the 2 plus months that Pulte was late on delivering what was in writing in purchase agreement coupled with only getting 2 weeks notice on closing date, has cost me thousands of dollars in higher interest rate, short notice travel costs and lost time away from work. What did Pulte do about any of that……..NOTHING!!! Had they delivered on the house when they said they would (in writing), I could have locked an interest rate almost a full 2 % below where we ended up. Bottom line is Pulte Homes and Pulte Mortgage has done a magnificent job of creating a culture within their organization that lacks any sense of customer service or communication. ... More

Going through the model was wonderful. It was beautiful but going through my house was a shock to say the least. I have stains on the cement walking up to the house and that is just the beginning. One of my French doors going into the office still needs work done on it and that's not happening. My counter top I sealed and yet found scratches and small divides. My windows would not lock, the dishwasher would not dry. The floors in the bathroom have paint drops that I need to scrub out. Outside I found that some of my siding was not nailed into place. The list continues. Yes Del Webb has gotten back to me regarding most of this stuff and making it right. I'm a first time buyer and this is going to be my forever home. It needs a lot of work to make it right. Also, when I moved in I realized that my neighbors can see me while in the shower if they want to. I would have thought that being so close to one another that the houses would be situated in such a way that you wouldn't see your neighbors. Nope, and I need to put a film over my window in the bathrooms. For the price I paid for this house, I'm very disappointed with everything that is wrong with it. I have talked to a couple of my neighbors and they have had good experiences. I guess this house is the dud that happens to someone in every neighborhood. ... More

We love our new home and Frank made it happen, plus patiently introduced us to all the amenities and “secrets “. Frank made sure all our concerns were taken care of and had the house cleaned just before we moved in. The transition was seamless. Thank you Frank.

We moved in June 1st. As of today, we do not have a working doorbell, no toilet paper or towel bar holders in either bathrooms, floor tile and shower tile grout is sloppy (the former foreman has green tape on them), and the list goes on and on. It took 2 months to get running hot water and 6 weeks to figure out the pipe to the dishwasher was blocked. Paint was not cleaned up and most of the floors have paint splotches. Baseboard in the gathering room is cracked and there is a huge mark in the gathering room on our very expensive tile. And - this “new” house was never cleaned. We never had our meeting with Sebastian - still waiting for him to get back to us. I’m just wondering if the people who just moved in across from us has tp and towel holders. ... More

Why doesn't Del Webb (Pulte) and other large company builders show their reviews on their sites like other businesses do? Think about it. These surveys are only helpful to perspective home buyers, not to people who have already built. It might make for a better building experience for both buyer and builder if the builder knew the good or poor results were being more predominantly shown on their own site. Again, think about it. And I must add that it is so ironic that the canned reply from Del Webb (Pulte) on problems are exactly what most people have already done with little to no success. Maybe would make more sense to post a review on Google which is what I will do. ... More

BEAUTIFUL CONDO WITH FINE QUALITY WORKMANSHIP IN ACCORD WITH PREMIUM CONDO PURCHASE PRICE. EXTREMELY HAPPY WITH DEL WEBB COMMUNITY AND SURROUNDING ENVIRONMENT. USED MY PREVIOUS KNOWLEDGE OF COMMUNITY AS A PURCHASING CONSIDERATION ALONG WITH VIEWING CONDO MODELS.

We went through four different construction managers of which Joel was by far the best. He communicated issues whether it was good or bad news Our house sat for 60 days with no work done. Very frustrating. We have not completed our list of items to be fixed due to being out of town. We are back now and will pursuit these items.

Beautiful home. But poor quality paint used, roof leak after first monsoon. Still to be repaired.

The purchasing and planning was very good, Lisa, our sales person was very helpful and responded to any questions we had in a very timely manner. Our design team was also great and helpful with our decision making and putting our home together. The building on the other hand was very frustrating. Our home sat very long periods of time with nothing being done only to have many issues upon completion that we have addressed ourselves. We have been in our home now for a little more than a month and are still waiting on cabinet doors and drawers that were talked about at the final walk thru. Workmanship was the absolute worst, too many things to mention. ... More

We're happy to be living here!

The moment we opened the door for the first time there were so many issues. First of all the house was so dirty, workmanship was poor, finishes were not complete, etc.. Even after doing a walk thru, the follow-up has been no follow-up. Texts and phone calls are not returned.

For those who live a long distance from Myrtle Beach, it is important to visit the construction site at least a month or two prior to the planned closing date, and probable again two to three weeks prior to closing. You will want to attempt to resolve any issues prior to closing to the extent possible, and these visits are more likely to make you aware of any possible issues.

Despite not using a realtor we found that buying the house was fairly straightforward. We weren't crazy about the bidding process but it worked out for us. Overall the builders team did a good job and did come through with what was expected despite labor and material shortages. The process was longer than expected and closing was delayed twice. A common experience with all of our new neighbors. The home itself is top quality. There are a number of minor superficial issues with tile, cabinets, drywall, and driveway pavers still being fixed by the customer care team but they are getting corrected. Couldnt quite rate this as a great job but they definitely did a very good job. ... More

I would like to start off by saying the sales team is Awesome! I watched my home build from day one to closing witched took almost 16 months. From the start I was disappointed with the quality if wood used to frame the home. Numerus twisted, cracked, and warped studs. The concreate driveway had to be redone and is now worse than the original. The most disappointing part of the construction is the finishing work of the home. There are too many detailed issues inside the home to list here. The subcontractors have hired less than competent/unskilled personnel to completed even the simplest work correctly the first time or second time. I feel Pulte field superintendents want the homes to be the best as possible but are stretched too thin with too many homes to complete along with the poor work of subcontractors are causing the lack of consistent quality. I have been in my home just over 2 months and have submitted multiple warranty tickets in the Pulte system and have yet to any of the repairs completed. Most of the tickets submitted are issues that should have been done prior to closing. If I had to do this again, I would not have purchased a new Pulte home. I am here now and will enjoy the Sun City community!! ... More

as soon as i closed the promised fixes that i was told will be done asap have not been even acknowledged. i have sent email and call and only response has been we are real busy. FOR EXAMPLE - I HAVE NO HOT WATER IN BATHTUB, ELECTRICAL CIRCUTS NOT WORKING! TREE DYING FOR LACK OF WATER FROM SPRINKLER

We were very excited to go through the process. We started with the purchase of the lot and like all sales agents I imagine ours threw the “you better hurry; someone else is looking at the lot” warning to purchase now. Whatever. The build was slow but expected to go from Nov to Jun 1; we closed on Jun 30 so had to extend our apartment lease Jun and then Jul ($$$). We knew we’d have quality issues when we walked through and saw the plumbing in the laundry room was turned backwards. Fast forward to final walkthrough and the result is a punch list 19+ lines long and supposed to be addressed before move in. That didn’t happen and we are still waiting and finding more poor workmanship flaws such as under counter cabinet slide out draw coming apart when pulled out, upside down electric socket that doesn’t have power, etc. I expected better quality from Pulte. ... More

We felt good at first blush but not after moving into the house. As an aside, the house was overpriced as was the lot. Sign of the times!! General quality and fit and finish was disappointing. The house was dirty at move in and not move in ready at all. We had to call in cleaning teams to do interior and exterior cleaning to before we could completely move in. The quality control was far below our expectations. Apparently far too many houses are currently under construction for supervisors to adequately police the workers. Sales and warranty staff (Jim, Jennifer and Ashley) were excellent!! Megan our real estate agent was wonderful. We are repeat Pulte customers. We love Del Webb living but were quite disappointed with the fit and finish and cleanliness of our new house. Frankly, we gave our construction supervisor a good rating before we had time to thoroughly inspect the condition of our home. The Del Webb at LWR is a beautiful development overall. But for the price we paid we expected a better quality build. PS: The dishwasher broke after one wash and the pool and spa were very dirty as were the wall to wall rugs in two rooms. There was a lot of interior construction dirt. Bottom of door wood trim was shabby in several rooms. Need I say more? Pulte really needs to tighten up on quality control. We really love our new house now that it is cleaned up. If you have any questions do not hesitate to contact me. Thank you. ... More