Del Webb Reviews

It is a bit too early to rate the overall experience. I would want to make certain that the early request for warranty work is evaluated, prior to providing any extensive review.

Good at responding to requests for information

My new home and my experience has been good, but I am one of the lucky ones. Other homeowners on my block and in my area are having nightmare types of issues due to the poor craftsmanship of the trades used to build these homes. Drywall issues. improper countertop installation. damaged cabinets. Poor tile installation. And mostly poor response from the manufacture.

I have built 4 houses and this by far was the worse experience. Poor quality workmanship that had to have several areas be repaired or replaced multiple times from framing to plumbing to slab pouring to windows to painting. Quoted 4 months from signing of paperwork to closing. It ended up being 12 months and I am still dealing with issues still needed to be addressed with windows and doors. In addition the added timeframe cost me an additional $8,000 to extend the rental I had along with having to pay 1.25% higher mortgage rate which equates to another $38,000 more over the life of the mortgage.Did Del Webb or Pulte homes compensate me for any of these added cost? What do you think….! ... More

We are satisfied new Pulte home owners

This place is amazing and can’t believe I live here. The process was easy and everyone was friendly and helpful for closing. The units are very beautiful. Although there were somethings that were frustrating were the units were made were you had to do some work, like carpets in the bedroom or all units made for handicap. Also somethings they fail to mention and yiu find out later. Overall, I love living here, it’s quiet, plenty to do and walk,

The build was very delayed and we understand that. During this time there was reasonable communication. Once we did the walk-through and closed it was hard to get stuff done. We still have a missing lintel, both toilets are leaking and there is a hole in the plasterwork which is very noticeable. After three or four emails, the plumber is coming today...his office staff is rude in the extreme. The home and site needed a good clean when we moved in. Do we love the home, yes, has the experience been terrific, not really. I am tired of hearing about staff shortages. the design process was seamless and professional. ... More

A really good experience with the builder. They were very responsive to our needs, concerns and requests. Also very responsive to our inspection reports and addressing items reported.

Our Field Manager Ben was very inflexible and not accommodating to any requests. A light was not centered off the windows in the dining room by 6” and that is where anyone would want a chandelier to go. He said, “it’s according to the plans and we can’t deviate from the plans.” I had to pay to have the light moved so it would be centered over the table. Even though all the windows are off on measurements when trying to order blinds by 1”-2” from top to bottom.

We had a very positive building experience with our new home, although it took a bit longer than anticipated. We love the home.

Overall okay but quality is lacking in several areas

Our salesperson was absolutely fantastic and helpful. Our construction manager did a great job of communicating and working with us. As we got closer to our closing date, it felt like items were being rushed and now that we are in our home, there are items that still have to be taken care of, which is disappointing as we have to work around furniture and fixtures we have installed. We love our home and the model we chose along with the neighborhood. Open items should have been 99% complete prior to moving in, and NOT having to be 'corrected' now that we are here.

We have had a positive experience working with Del Webb. Beginning with our Sales Agent and moving forward with our Site Manager, we were very pleased with the responsiveness to any questions or concerns that we had. We enjoyed watching the progress of our property as it was being built and were updated along the way regarding the progress.

The key issue was securing a top notch buyers agent. Lindsey was an amazing buyers agent.She and her team provided weekly updates and construction photos. She provided valuable assistance with securing our lot. The builders did a good job staying on schedule and procuring the building materials. Tough to judge workmanship issues since we have just moved into the home. The DW community is great. Amenity Center is top notch. Neighbors are fantastic. Although it has just been a little over a month, we are very pleased with our new home and community.

Ask a LOT of questions and don't let yourself to be rushed into your decisions on your choices of extras

Worked with several construction managers over the course of the build. Most times the concerns and issues that I brought to the attention of the Pulte construction people were ignored. Sometimes I would not have any communications for many weeks. When I did receive some form of communications, there was no follow through on what I was told would be done. I am still trying to resolve construction issues. Other issues I took care of myself, and I am still resolving the issues myself.

We had a very good experience with the purchase of our new house. Builder's team was excellent and very helpful. They always were there for us, and helped us as much as possible. I would highly recommend Builder's team for future home buyers. Thanks again Builder's team.

Not worth the effort, but would not recommend them to anyone. Horrible experience all around!

Happy to be home!!

The quality of our build is exceptional, just as promised. Trace, our sales rep, was very honest upfront about the process and what to expect. Joseph, our construction supervisor, was "on it" 24/7. Even with us being extremely picky, very few things were on our punch list as a result of our final walk-through. Even building through COVID, home was on-time and to our standards.

I’m disappointed in the workmanship, attention to detail, and poor quality in my home. I have submitted several requests for repair to the warranty department. I hope the problems will be fixed. The person in the warranty department handling my requests was out for 2 weeks, so that has delayed the issues being addressed. I’m disappointed that the project manager delivered my house this way and the cleaning off my house was very poor.

The experience from the beginning to the end was a seamless process. From the application there were professionals along the way to ensure decisions were being made about what to do next from the loan process to homeowners' insurance. At the end the builder ensured that I had all information needed to contract utilities etc. He also ensured I knew how the home warranty worked.

Tanya Smith was the best part of the whole experience! She did an exceptional job throughout the entire process.

Good follow up with Chris from warranty

I would give them 4 1/2 stars if this were an option. This was my first experience with Pulte and overall they did a very good job in the setting of supply chain issues and challenges in finding quality subcontract labor. My field manager was phenomenal and I was very happy with communication throughout the build. Whenever I brought an issue to Pulte’s attention, with only 1 exception, they dealt with it immediately. The closing agent was excellent as was my customer service manager. They both were clearly doing their best to give me a great experience. I am pleased overall with the process Pulte has in place from start to finish. ... More