Del Webb Reviews

the entire process was simple

The home was everything I expected overall, biggest complaint was lack of information. If I didn’t live close I don’t feel I would have known why my home was delayed in being completed. I had to make phone calls to try and get updates.

Excellent experience purchasing my Pulte home. Sales office and construction managers were professional and efficient.

Condo buying experience was simple. I was shown a few models and selected one. I gave a 10% deposit and a few weeks later chose various options and upgrades at the design center. A very painless process.

Caryn was great. There were many issues in the building process that were kicked down the road. many problems were pointed out that would be easy to fix and there was plenty of time to fix them in the building process. At one point the house did not have any work done on it for 3 months. A lot of the concerns were not addressed in that time that could have been done. Alot lot of sloppy work was done with no accountability. This work was pushed of on Mike to do. Mike has been very good at fixing these concerns, thank you Mike! We have had 2 other houses built and the building manager would check the house after each trade was done and have them fix any concerns before they left. At the end of the build there were very few problems. ... More

Moved in house and the list of issues is long. The biggest issue is the house is a energy efficient home. We pay double on our APS compared to our neighbors that have a bigger house. By 500 Sq Feet. Find out NO flashing on back of house. AC not working correct. When you email Pulte no answer. going on 2 months living in house and AC runs at 80 degrees all the time and we still pay $450 a month on APS bill. Not happy with Pulte.

Kitchen cabinets, Kitchen quartz, floors, tile in bathrooms beautiful. Paint and trim finishes terrible. I'm sure we will need to repaint the entire house. Fingers crossed they repair our wood finishes, baseboards, crown, etc.

Purchasing experience excellent process done professionally. However, VERY,VERY dissapointed with completion of home several unfinished areas in spite of same addressed before & after closing. Follow-up as per policy with telephone calls and email to date NO response.

David, my builder was outstanding. However, the subcontractors are not. I had appointments with 3 subcontractors. Two no showed, no called. The one who showed up made the situation worse and will need to come back. If they cared about the job, they would have done it correctly to begin with.

We have had issues with various items in home and we get no responses to emails and no action taken to correct issues. Terrible customer service

Pulte gave us 5 different dates to move in from 12/30/21 to finally 6/6/2022 which cost us way more money than anticipated. Timelines were not met and any communication between us and the Field Mgr Shawn were driven by me not them. We did not get a celebration due to over 1000 items identified to be fixed at the first closing walk through. In fact, they were still there at 8am when we were to have our second walk through. Many items still not completed after move in, the floors (all tile) had adhesive and grout splatter all over them and have been cleaned 3 times after moving in preventing us from putting rugs down and moving in some furniture. Very little Shawn told us was true or on time and only excuses not a plan of action. We are in lot 69 at Cypress Falls, the folks in lot 4 are selling and building with another builder in Venice area. Total disappointment for us. We asked for a set of plans that were here but disappeared and the answer was go pay for them t the city? The outside hose bib and electric box were install on the side of the back of the house instead of on the back owners suite section so we could have electric and water when we put a caged pation in, answer, these things happen? ... More

Our builder Zack was helpful and informative. However our shower glass didn’t arrive before closing. We’ve already had a leaking window due to rain. I am not impressed with the overall quality, fit and finish of the house.

Process began in November 2021. Entire process seemed to drag, hard to get any concrete answers to questions and or timelines. Cost of project went continually upward with no definitive end date. Folks were cordial enough, but pushy at times and unable and/or unwilling to share information regarding timeframes and costs. Once builder decided to move forward and complete home things were fast and furious from May 1, 2022 until closing on June 30, 2022. The mortgage process was painful at times and definitely lacked communication when the process demanded better and more frequent communication. It was apparent at times that we as buyers were not the first priority, it was moving the unit at all costs. The final figures were wrong after we had wire transferred funds for closing and we had to wire additional funds prior to closing at our expense. The closing was a two hour event when it should have been half of that as the final figures were still incorrect and needed to be changed while we sat at closing. We are very happy with the end product at this time, but have yet to move in, we do not expect any major issues. We are very satisfied with our construction manager and highly recommend him to all. We are excited about our new home and eagerly await our move in September to begin to explore and enjoy our retirement home in Florida. I am not trying to be critical, but it seems to me that a multi-billion dollar company and its' subsidiaries can do better moving forward. Thank you ... More

Overall the buying experience was very good. Labor & supply chain issues definitely created delays. The Del Webb/Pulte personnel were open, honest, and did their best to keep us up to date. At closing, we received a high quality house.

German was my sales guy...he went out of his way to create miracles for me. I would highly recommend him. Adam is the construction leader. He is awesome! He communicates clearly, he goes out of his way to make sure things are right. When he says something, he sticks to it and follows through. He was a pleasure to work with.

There were not enough upgrades provided by builder; consequently I had to provide these upgrades myself after COE. The building materials and workmanship seem adequate, but I was disappointed in my last walk thru house and how dirty it was when presented to me. Customer service has been very responsive to items I have found.

I have issues with the workmanship of my new residence and everyone is involved with new buildings and I don’t know how to resolve mine. I don’t expect to wait for the first year review!

We will soon be unpacked and enjoying our Del Webb home.

Be sure you hire a private inspector for the framing, framing problem fix and blue tape inspections. My experience with Pulte is that they are not a quality builder. We have lived here over a month and multiple items still have not been fixed.

Very disappointed in the quality of the home for the price we paid. Cheap materials used for doors and other cutbacks that were made are obvious, such as trim. All upgrades were ala carte, knowing that the buyer would not want the basic options that were presented. Very disappointed in the way Veterans are treated. Unless you state you are a Veteran from the first signing, Pulte would not accommodate the discount for them, however, when changes were made to the contract for upgrades, they were willing to change the contract since the price would increase. Not a Positive reflection on Pulte. ... More

The house is, in general, well built. We signed our contract in May of 2021 and were given a timeline for completion of mid Dec 21- mid Feb 22. The house was not completed until late June 22 (13 months after signing and placing a down payment. The 2 glaring issues are: 1) no radiant barrier installed and 2) the premium dishwasher we paid for is not yet installed. The excuse on the radiant barrier was "supply chain issues". This was not true as radiant barrier was available at the time. It was just not available from Pulte's usual supplier for about a 2 week period. So we are now stuck with a less efficient home for the life of the house. The dishwasher also was not installed due to "supply chain issues". We closed on the house June 27, 2022 and it is still not installed. The plumbing, electrical and structural aspects were well done. There were a few cosmetic issues that were all taken care of prior to closing. ... More

The quality of the service, materials, planning with execution were outstanding. Could not be happier.

Kenny and Andrew are excellent and know what they are doing . Unfortunately their communication is below standards . Every step of the way the wrong materials were used and had to be done over . Wrong counters , sinks , backsplash , toilet .

Horrible experience. We understood that buying a model home was buying a home “As-Is”, we assumed things would be in working order. Hot water heater didn’t work. It was clogged with dirt from sitting for 6 years. You would think they would have inspected beforehand. We specifically asked about the hot water heater and we were reassured all had just been inspected. The oven sounds like it’s about to stop. The fan is very loud and goes forever after cooking. It usually lasts until after we eat our meal. We were told we are on our own for the appliances. Refrigerator does not make ice. Not Pulte’s problem. The knobs on the cook top do not go. They are made for a different type of cooktop. The words are upside down so I have to guess what level I have the heat on. Again, we’re on our own with that. The cabinet doors in kitchen and bathroom do not match. They are a white white and our cabinets have a gray tint. Too bad for us. Had a bathroom flood due to the clean out valve in front flower bed was not capped off. When they went to repair, it was discovered the pipe wasn’t installed properly. They did manage to make this repair and they did replace carpet in the 2 bedrooms damaged by the flood. There is a plate under dishwasher that was missing at closing. We were told it was on order. That’s not true, cabinet people came by and were unaware. Dryer was blowing cold air. That was installed incorrectly. That was a quick fix. The list goes on. We also had ants and roaches until we could get someone out to spray. Oh, and the mystery switch in the kitchen? No one could tell us what it was for. I finally figured it out when doing dishes and I cast a shadow on the sink. It’s for the missing light over the sink. We took the plate off and there is wiring there so perhaps it’s wired and they just didn’t install light. Who knows. But again, not their problem. We are in our own. Based on our experience, I would not purchase a Pulte home or ever purchase a model home. ... More

I have been very disappointed with the response for warranty work. My garage door does not work properly. Was reported two or three weeks ago - still no response from the garage door people.