Del Webb Reviews

So many drops of paint on tile and carpets, hasn’t anyone heard of drop cloths? Convection ovens are commonplace today, but not in our new house.

Very Good Quality at a fair price !

So far Pulte has responded to and repaired the small things we have found needed attention.

Overall I had a good experience with Pulte.

All new homes have some issues but our experience with Dell Webb/ Pulte, has been positive. When we sent items that needed to be addressed, they were fixed in a timely fashion. We LOVE this community!

I want to start by saying that our overall building experience was good. On the plus side, the house design and features that we agreed to up front, were followed through to perfection. The project manager, Nick, was awesome and kept us informed during the build process and was responsive to our needs. However, we were disappointed with the condition of the home at final walk thru/closing. The whole process seemed rushed, which made for a lot of unresolved issues. For example, the paint that was done so neatly in the model home (e.g. nice clean, straight lines between the wall and trim), looked like it had been rushed in our home, and was not up to our standards. These were not the only items that made me a bit uncomfortable about the quality of the workmanship. The poor workmanship caught our attention, and as we looked further, more significant issues were identified. What did make me feel better about the whole process is that every neighbor that I talked to, people who had lived there for a while, had nothing but good things to say about the Pulte customer service. They explained that you have a year to get any outstanding issues taken care of, and that Pulte was very good about following through on these items. With this in mind, I have no doubts that we will end up with a home we are proud of, but just wish we could have gotten there in a more direct route. My feedback to Pulte would be that they need a mindset change. Our Project Manager was great, but it seemed like the deck was stacked against him-- with sub-contractors who were perhaps not as competent or not as accountable to the DelWebb standards. I would suggest to take the extra time, before the final walk-thru, and have team go through and inspect the home as if they were buying it. Taking care of these issues before the customer sees them would go a long way towards improving their overall customer satisfaction. ... More

It went as expected from start to finish

Del Webb Homes RE: Our new Del Webb home I thought that I would write to you about my recent experience in purchasing a new Del Webb home in the Sunbridge Community, Orlando, Fl. The first encounter with Sunbridge was meeting Chris B.. He was friendly, personable and knowledgeable about the home buying process. He showed us many models, and we settled on the Renown. My wife Joyce and I feel that Chris is a star, and hopefully he will continue to guide people thru the process. The next portion of the home buying process was the Design Center. We feel that this is a weak point of the process. Although the choices are available to preview online, they are not good pictures, and some choices are not available. The process was confusing. We felt rushed and that the 3 hour allotment was simply not enough time to make the number of choices we had to make. We were told that we had to make all of our choices then and that they could not be changed. It was very stressful to say the least. Unfortunately we were not allowed to make some simple changes that we thought would be helpful. i.e. moving a garage sink, moving a garage electric outlet. Buyers should be asked if they want electric outlets in the middle of a wall to allow for hanging TVs. The door to the pantry doesn’t make sense, as it opens into the pantry, cutting off space. Also, it would have been great to be able to flip the house layout. Currently our lanai faces the neighbor’s lanai. Very small space between houses. Our next step was meeting with our construction manager, Ashton T.. Ours was her first house to manage, so we were both on a learning curve. To say that she was outstanding would be an understatement. She is personable, knowledgeable, and simply a joy to work with. Her communication with us was always prompt. Her knowledge of construction was very helpful throughout the process. We never worried as we knew that Ashton would take care of anything that came up. She is another star in your company. My wife and I have built several homes, and have had many mortgages throughout the years. We must say the Pulte mortgage left a lot to be desired in a mortgage company. Not only was there poor communication, we felt that they were not listening to our concerns. We would be asked the same question over and over, as if they did not hear our answers. They asked for so many items concerning our finances, some seeming rather trivial. We received many phone calls concerning our existing home for sale,. We felt it was not appropriate for them to continue to call with the questions. We went with Pulte mortgage because of the incentive offered, but we would be hesitant to use them again. The property insurance through Pulte was another concern. We thought there should be better communication between Pulte mortgage and Pulte Insurance, but there was none. Overall our experience led us to have a gorgeous home that was built well with excellent finishes. Thank you for your time. ... More

Workers keep cutting my internet lines.

I keep finding electrical plugs that don’t work. Builder responsive but I should not have to deal with it. Caulking and in chipped tiles bathrooms. Window in laundry room doesn’t close. Sliding class door won’t always lock, etc

The Sales Team and Service Team were / are great. Very helpful and customer service oriented. I purchased a completed Mainstay model. Here are a few cautions: The coverage of the tiled area in the Master Walk-in Spa Shower is insufficient. Water splashes onto unprotected drywall and wood molding. Pulte refused to correct it as it was "built to plan." Light switch in the Master bath is mounted several steps inside adjacent to the sink. At night you have to "feel your way" into a darkened bathroom to turn on the light. The steps inside the garage are a trip hazard, especially for older residents. The entire wall inside the garage that connects to the house has no electrical outlets. My home was already built and "move-in" ready, so I didn't have an opportunity to correct these issues. If you are considering a Mainstay model, be mindful of these issues and seek to correct them during construction. ... More

Had a good experience with the local construction manager.

I was most impressed with the design center experience. There were so many options, all very systematically arranged. The quality of these varieties were tangible. Michelle A was extremely approachable, not making you feel judged by the level/pricing of any of your selections. She was also so knowledgeable and an absolute pleasure. Most of the construction management team was wonderful. They were friendly as well as informative. The frequent construction updates were exciting and welcoming to receive.

Overall it was a pretty good experience. Our construction manger was prompt with requests and updates.

They seemed to rush things too quick and their finish isn't so pleasing for the price of the home.

Some options not completed and corrections had to be made. buying experience was rushed when picking options.

Great communication and responsiveness with Construction Manager

there are a few things that need to be taken care of but I'm told they are not covered under the house warranty

We were given periodic access to the home for construction progress reports with Kevin, our building rep, who was responsive and helpful.

We purchased our second home in Sun City Festival.

We purchased a spec home in the final phase of our development. Pulte offered strong incentives to settle quickly. The upside is that we got a great value. The downside is that there are things about the home we would’ve done differently had we been able to customize it at the outset. The construction manager responsible for the home was extremely responsive and helpful prior to and immediately following move-in. Overall, we are very happy with our home.

Working with one of the Pulte Mortgage people was the biggest drag of all, Zero to One star is what keeps Overall from being a 5 star; Quality of workmanship was shotty in a few areas; Trustworthiness was close to 5, but we had to alert builder about things that were promised in written things not done; design center cost were marked up way too high on several items; vendors are way too slow responding to warranty ticket items, then they don't really do anything to correct issues on the first time. Overall, we love the neighborhood, we love our home, we have no regrets with our decision to building our home in DW Fulshear. If everyone was like Alvaro, everything would be 6 stars out of 5 stars. ... More

The closing process was very smooth, we had the opportunity to visit our home several times before completion. The sales person was great to work with. We were introduced to building manager and manager of the sun city peachtree.

All was made easy and convenient

Once you buy your home, a person from Pulte or Del Webb goes through the house with you and then they want an excellent rating and tell you so Be sure before you do any rating that ALL has been completed on your checklist. We were promised repairs but they never came through and this was after the rating! Beware