Del Webb Reviews

The gentleman, James, in charge and over looking the building of our home was professionally responsive during the building process. The time frame was as expected, with the real only delay was the windows. We have been in our home almost a month, a few issues have been recognized by us, missing white strip for one of our front windows, bent window frame, no hot water for our tub, one stained paver in the driveway, and painting of the bottom edge, alongside the two sliders. The hot water issue for our tub has been fixed, not the other items mentioned in the above statement. The individual with Pulte Warranty Team is someone who needs to retrained as how to deal with the public and pay attention to details with the home owner. He does not leave a good impression and or I don't think he knows that he is frustrating to work with in relationship to home owners. ... More

Although there were bumps along the way our overall experience was very good. From our Salesperson Lisa, to Construction Manager Shane, the people we dealt with were good at their jobs and went above our expectations. After closing we have been pleased with the warranty service team in taking care of our needs.

Don’t hesitate to buy a Pulte Home! Every thing went smooth and very quick. From the first phone call with Matt in Sales to the walk with the Building Super before Settlement, they all could not have been more responsive to any questions and requests. Mine was an out of state purchase so that made it challenging at times but Matt supplied videos and pictures to guide me thru. LOVE my new townhome!

Overall.... we had a good experience and grateful to be here!

Everybody has been very positive and helpful. Obviously we had a lot of questions during the buying and then waiting process, but we always got quick responses either from the sales office or, later, from other people (at the the pre-closing walk-through, the construction manager was great in addressing our questions). The Customer Care & Warrant Service personel is (up to now) very responsive.

From start to finish, everything went smoothly and as planned. We love the finished home. Dave was the best field manager. He stayed in touch routinely and even visited us after move in.

Our buying experience went well. From start to finish. Home was completed within the expected time. We were updated weekly with our building manager. Our building manager was excellent. He did everything he possibly could to make us feel confident that our home was being built correctly. He covered all our concerns real well. He was very professional and honest. The home is very nice and the company has a good warranty program. The warranty manager is very good also. He is very professional and does his very best to take care of our concerns. Very pleased with home. We are very very Blessed.

Not enough qualified and experienced tradesman out there to get the quality as expected. Just take a look at your customer care center and look at how many follow ups for building flaws there are. It’s rediculous. Do it right the first time or don’t do it at all.

Overall, the purchase of the home was easy. We had to go through the bidding process for our lot and would prefer a set price instead. Sales consultants and design studio personnel do not always tell you every option available, but are pleasant to work with. Document everything with an email. Our construction manager was very responsive and available all the time for questions and issues. At pre-closing, we found many issues that were not corrected before closing. Fortunately, we were assured all problems will be fixed and now have appointments with vendors to take care of my three typed pages of problems. ... More

The overall experience ended up being disappointing due to delay after delay. Pulte oversold their lots and over promised the completion timeline, combined with labor and material shortages the results were disappointing. In the end we are happy with our home but if I had it to do over again I would consider another builder.

Terrible experience! This is the fourth house I've built and I've never experience poor customer service, workmanship, etc.

The jury is still out

Dana was very responsive and sent many pictures of the progresd

Pretty much a very frustrating experience. Poor workmanship and very poor response at area t number of repairs. I would not recommend this builder to anyone.

We, my wife and I, already provided the good and bad experiences in a previous survey. That survey was very detailed. We recommend that someone review that survey for our input.

I believe the builder (Pulte) builds a very structurally sound house. Very well insulated, etc. Our problem is that we got caught in the middle of supply chain disruption, COVID, the hottest market in the country (Austin). It took 14.5 months to build our house. We could not get ANY completion dates on the house until days before closing. A person cant plan a move without a closing date. The finish subs were horrible. The painter was doubly horrible. Pulte's CM was a really good and hard working guy but he was overwhelmed with a huge workload. the clear solution would be been better oversight on the vendors and subs. Minimal supervision on very poor subcontractors creates a circus-like environment and disastrous results. Feel free to contact me again if someone would like more information or recomendations. ... More

The purchase, design center, walk through process, closing operations were all top notch. We were very pleased with everything except the house took too long to build.

I think my process in building my new home went pretty well considering i was out of town but i was informed from start to finish i really enjoy the updates that i recieve along the way i am impressed with the workmanship of the home and the quality of the materials used to build my home the overall experience has been great it is kind of bittersweet that it has come to a end but on the other side i have this beautiful home to come home to

The entire experience was great. We moved from out of town and were sent photos and updates on a regular basis!

I was pretty impressed with the whole buying experience. Scott, the salesman, was always very responsive. The whole process took a little longer than I had expected. Margaret, the warrantee person, has been very responsive when I reach out to her. The price was a bit high as far as I am concerned, but I guess to be fair, everything is high now.

They did a great job on the house. I used Pulte finance company I would not use them again or recommend them to anyone. I thought it would be smooth sailing but that was not the case.i put 35 % down but they have so many rules that I could not believe it.They would ask for something and two days later they would ask for it again.i finally had to hire my accountant to help me out and they couldn't believe it,but we got though it.

Considering it's a new house why do so many things need fixing. I was promised things would be fixed before move-in. That didn't happen. Frustrating House was not cleaned after construction was finished. Dead grass was installed,didn't recover.I would not buy here had I known.

Sabina , Joe and Ralph were very helpful. Whirlpool washer not very good. Refrigerator opening should be larger. Delayed closing presented problems for us but somewhat relieved by Pulte credit. Overall very good experience. Would definitely recommend.

Basically the house is sound and well built. Materials used are really low end, particle board siding rather than Hardy Plank, all interior trim is paper composite rather than wood, paint cheapest that can be purchased

Awesome experience entire process from first phone call to completing punch list items of which was minimal