Del Webb Reviews

This builder is not living up to their reputation as a premier home builder. Overall quality is not there and certainly not what we expected. Rush to close with promises for everything to be done and good, but once you sign all care and concern seem to be gone and disappeared. Did not meet our expectations and we are very disappointed and concerned. Ever heard of a " Pig in a Poke" ??

The home buying process was okay considering the current market conditions. It was annoying to have information (contact info) given to Del Webb’s list of venders for items like financing, insurance, etc. Responsiveness was poor during the building process, a returned phone call / email should be standard not the exception. The quality/ workmanship of the home is not near what is expected, even for a “track home”. Pulte is a large money make machine and it is apparent a quality product is not a priority. The response to issues is reasonable. However, it should not be considered standard practice to close now and “fix it later “. It is a huge inconvenience to fix poor quality and poor workmanship after the purchase. It appears that the builder will be fixing issues during the entire one year warranty period, afraid of what will happen and the response after one year. ... More

Seemless buying experience. The communication during construction process could have been better. Construction manager changed towards the end which helped. Overall still positive.

Quality control definitely needs to be improved. I became the defacto project manager inspecting the house and identifying all of the issues needed to be corrected. I closed on the house even though the refrigerator needed to be replaced, the sink was defective, and the rear lawn was partially dead. Multiple instances of paint were left all over the floor (that were addressed prior to close). However, the kitchen shelves were not cleaned nor were the top of the windows. After previously building four homes, it was obvious to me that the entire construction staff rushes to get the job done without proper time, oversight and attention to quality. ... More

We bought a spec, so we weren't on board with the entire process, but from when we initially purchased to final move-in, it went well. A couple times, my spouse wondered how Garrett and team would get it done, but they did and on time. The quality and value of our new home is a "heap sight" better than many homes we have lived in. What matters to us both is what happens after the keys were delivered to us. The warranty guy David steps up strong and gets things taken care of. There is always going to be a little something here or there that is not 100% perfect -- built by humans after all, but David gets it taken care of and follows through to make sure fixes are done right. Our experience with the builder’s team was great. They did what they promised and more. Every time, Garrett responded to us in a timely manner. He was quick to respond. Appreciated his non-hurried, careful, and helpful approach during the walk through before closing. What can I say . . . Garrett worked extremely hard to deliver a complete home in the short time allotted to him. When he had questions, he quickly asked what we wanted. He was respectful and polite and we quickly ascertained that delivering excellence is what drives him to make sure the client was happy. Above all, you can trust Garrett. His word is his bond. 10 out of 10 ... More

They need to pay more attention to details in certain areas. It’s like pulling teeth to get anything taken care of after closing. Also. I was supposed to have a 30 day walk thru but that still has not happened.

Quality is mediocre at best. Shoddy workmanship and cleanliness. If the construction supervisor had not been changed, the finished home would never have been acceptable. Painting is bad. There is still paint on the kitchen door window and poor coverage on the exterior. Somehow, despite not yet occupying the house, the first water bill showed 14,000 gallons usage. I hope to check for leaks tomorrow. My normal usage is 3100 gallons per month. The drywall work in the garage sucks. I Just had it painted and had to do quite a bit of repair. The windows are dirty. The garage door opener exterior keypad does not work. We specified brushed nickel fixtures, but the bathroom lighting fixtures and faucets do not match. The price would be sort of okay for a gated community with private streets but it's not okay for public access. The location and construction schedule and Lennox HVAC are great and the only reasons I can live with this purchase. ... More

Building took longer than expected. Several issues with the roof that need to be repaired, The cabinets need repairs. Never recieved our cutlery drawer. Garbage can lids are bent. Painter missed several spots. Tile has different color gout in primary bath because they had to replace a tile. A hair line crack in a tile in primary bath. Hole in wall where the plumbing fixture drains. I could go on.

Pathetic service after closing. A total joke.

Three weeks ago it was reported by the construction manager that my gutter downspout diverter was not installed. He sent a message to have this issue address. As of this day it has not been resolved. The soil is being washed out from underneath my lanai and from underneath the sod. The sod looks fine until it is stepped on. I further reported that it is now unsafe. Someone can break an ankle or a leg and the potential for structural damage is not far off. I received a don’t worry the column is sunken. I want my new home repaired. NOW!! If Pulte wants a better review then take care of this.

I don’t think there is a better community than Sun City Texas but I sure wish Pulte was a better builder. There is no quality process as described on the Del Webb website. You have to be your own advocate and quality inspector. I suggest everyone in the build process get a good home inspector for the pre-drywall, final, and 11 month inspections. You will be amazed at what ends up on the inspection reports.

Home buying from the Salesman was outstanding. His follow up also outstanding. I wish i would looked at the electrical plan for my model. Pulte could have done a better job adding additional switches for lights . Example a second switch for outside garage lights

No regrets only looking forward to enjoying my home for years to come. Could not be happier.

Home is well worth the wait!

Excellent care of the homebuyer before and AFTER closing.

We were VERY disappointed in our experience with Del Webb. The build process was very slow and many instances where rework was required for poor workmanship. Significant delays at various stages where our house would go weeks without any work being done. Both the interior and exterior paint jobs were bad and I am in the process of repainting every room in the house. I'm still removing paint specks and splatters off of our new flooring. Sloppy work. Most of our neighbors have had similar experiences with their homes in Kimblewick.

Very poor quality materials. They do not pay any attention to detail in their homes. I have screws missing from my hinges, light bulbs missing from my outdoor fixtures, noises and rattles in fans. Cabinet doors are banging into cabinets because of poor design or wrong types of hinges being used. I researched the hinges and they are made in China with very low quality.and nobody carry parts for the. Irrigation system sprinkler heads are so spread it it does not cover the whole yard. Poor paint quality and paper thin application. You can see the sheet rock through the paint. Wall switches are placed so far in Closet’s you need to search for them to turn them on. Lights through the home are a very cheap quality, and look terrible for the price of the home. Wall outlets were all loose and crooked. Some molding was never nailed in place. We had no choice of builders here, but if you do I would avoid Pulte. These are cookie cutter homes with poorly trained workers. ... More

Living out of state I thought I may have some difficulties during the building process. But, between the sales office and the site manager it actually was a pleasant home buying experience. The home is a high quality build home and I would definitely buy from and highly recommend Del Webb/Pulte

Jodi our sales agent and Paul our construction manager we excellent. Would highly recommend a Pulte home to friends/family.

Home buying experience from selecting the lot was good, although I did not go for lot with bidding, choice of floor plans were limited, and same goes for upgrades and choices of material at design center were also limited. Construction from outside looks good. Final walk through was hurried and we noticing several issues including poor cleaning of tile floors, We hired professional home inspection service and they noted number of issues which we could not see. Process of getting them resolved is through warranty service which seems slow. We are told that Pulty will take care of all the issues for a year. I will be willing to discuss if necessary. ... More

From sales rep to construction team, we could not be happier with the professionalism, timliness and responsiveness of the Del Webb staff. They never overpromised and underdelivered - an all too common occurrence in the housing field. We would highly recommend Del Webb to anyone in the housing market!

The process of buying, designing, building my new home with Pulte, Del Webb went very smooth. Professional staff throughout the entire process! The only issue was initially dealing with a few unfinished items due to our current labor concerns in this industry. Follow through has been great! I would build with them again!

Overall it was okay but not as well done as it could have been. Salesperson left out an exterior color choice that we would have chosen, communication was spotty at times and there were too many people involved in knowing who to contact for each issue.

Most issues are dealt with in a reasonable amount of time. Others take an inordinate amount of time and followup.

Love the house but building issues, an almost complete lack of communication and having to wait an entire year detracted considerably from the experience.