Del Webb Reviews

We contracted to buy our home during the height of the market and the pandemic. Prices were rising so quickly so we had to act fast and chose not to buy certain upgrades so as not to price ourselves out of the market. We let the increased prices drive our decisions and didn’t get the lot or home we really wanted. I hope the house is built soundly and that we won’t have any problems down the road. Only time will tell in that regard. For the most part everything is good. Thank you.

This is our 2nd Pulte home in Del Webb. The 1st one closed 11/20. This one code 5/22. Quality has declined significantly! We have almost 100 items on our punch list. 2 months after closing there are still over 50 open items. Also, Pulte title people were extremely difficult to deal with!

We really like many of the features of our home and the community is excellent. That being said.... the home building process was extremely long (14 months) and we are still waiting for some things to be completed/ fixed almost 2 months after closing. Pulte was in a real rush to get things done so some craftsmanship had suffered.

Given these extraordinary times, a perfectly smooth construct was never expected, however I would have assumed that such items as no insulation in garage ceiling, wrong door hardware on garage side door, construction cleanup of stucco droppings in sliding door, paint on almost every door sill, We were told that the CAC will be responsible for getting all these items looked after So we will wait and see if they are are true to their word

This was my first home vs an apartment. The process was quite amazing. The outcome is beautiful. Minor cosmetic issues at the end, but I was very fortunate to have Jeff (sales) and James (builder) to work with. They both treated me and my home as if it was there during the build process. I feel like I’m in a dream, haven’t woken up and hope I never do!

Buying my new home at North Ranch was a pleasant and easy transaction. The builder's team has been quick to address all of my concerns with my new home. My house is excellent quality and I love my new neighborhood. Everyone here is friendly and helpful. I think this is a great place to retire.

- over 3 months delay to close after estimated date pushed back numerous times - despite delay still closed with many unfinished items (approx 20 item punch list) - 2 months after closing only one item completed, still must keep after builder - promises do not equal performance - materials and workmanship far below expectation, as if it were a rush job rather than more than a year long process - per sq ft price does not match the quality and upgrades are overpriced

From the moment we walked into the sales office to the day we got our keys we had a fantastic experience. The entire team kept us really informed along the way and whenever we had a question they were there to answer it. I've built a number of houses and this was by far the best experience. The selection studio was the best part. There was so much to choose from and what could have been a really overwhelming experience was made simple and easy by the design studio staff. Great experience all around

If it wasn't for our final construction managerJose, this house probably would still be getting built. He was the only Pulte employee that was at all communicative and seemed to understand his job. Everyone else we tried to talk to always sent us to someone else who also didn't have an answer. Now that we are in the house it's the same problem with the warranty manager. No response, nothing is getting fixed, no schedule is given. Excuses are labor shortage, parts unavailablility, etc. Maybe Pulte should stop selling houses and fix the ones they have built.

Still trying to get repairs to workmanship that should have been repaired before closing.

The finish work on the home was absolutely awful. Wall texturing and paint work was beyond terrible, unpainted sections in closets and behind toilets, trim work looked like it was done by amateurs. We had home inspection after our move in and found multiple errors on the roof where missing tiles could let water get unit the home, the outside stucco wasn’t much better. They drywalled over vents that were supposed to be on the patio that could cause roof damage. Overall my wife and I were very disappointed for the amount of money this home cost us to have to be put through his is despicable.

We were so lucky to have the superintendent assigned to build our home. He was empathetic to us living across country and very responsive given the state of labor and supply chain issues

It took longer to get in then what we first were told. Over all good experience.

Tanya was great , mortgage people should be fired

Sales Representative Adam and the initial buying experience was 5-Star! The home construction and management experience was poor. Initial construction manager was on point and good but he left (Pulte?) for unknown reasons. Steep drop in performance, commitment and ability from next project “manager/helper” assigned. Very poor quality control of foundation build which led to serious punch list issues. Many examples of lack in oversight of trades and construction. Seemed more concerned and aligned with the trades than the buyers. Dismissed buyer concerns in Punchlist walk-through until threat to cancel the Close. No work done on Punchlist until 2-3 days before Close. Close had to be delayed for another 7 days as Punchlist not complete which resulted in more costs (extended lock ins, rent, etc) for buyers. Only in the house about a month, but already several calls to Warranty to fix results of poor quality construction and materials that should have been caught by effective construction oversight. I highly recommend Del Webb’s Sun City, but purchase an existing home. I do not recommend Pulte Construction for a new build. ... More

We were told before signing a contract that we could put a pool table on the second floor (lie). Our original closing was 30 March, but the house was far from complete and all the engineered hardwood floors were damaged from paint and spackle and needed replaced. There were numerous problems, but we closed on 12 May. Pulte has been good about fixing the numerous problems, such as the island cabinet damage, no blind on one window, leaking faucet, outer garage wall not sealed from outside, GFI not working. The drywall lines look like a 10 year old did them. There was saw and drywall dust caked on every door/window frame. I pulled down the vents and filters and almost an inch of dust came down from both. The HVAC unit in our attic had enough dust to fill a 20 gallon shop vac. ... More

TJ made the whole job go smooth for us.

There was a major difference between expectations and delivery. During construction we had 4 different Construction Managers: never even met #2 or #3. Our existing home was put on the market when promised an early May closing date. Our Del Webb closing date continued to be pushed out. The 3rd closing date was postponed because our house failed to earn the Certificate of Occupancy. The day we actually closed there were 20 items on my list of corrections that needed to be made but our Construction Manager told me he couldn’t list all of them because Pulte would not want to see so many unfinished projects still outstanding. We closed anyway because the new owners of our last home were eager to move in: we had overstayed our sales contract agreement and were paying them daily for our overstay. Now, a month after our Del Webb closing, we are still awaiting work which should have been completed before taking possession. Building a new home should be a joyful experience: this was everything but. ... More

We have bought a few new homes in our life. The builder of this home is the best in quality and staff support. Excellent work throughout the experience.

Construction went smoothly and on time but the quality of work leaves room for improvement in consistent high quality. The doors in my home were poorly hung with large gaps that can be seen and open for critters like flies and gnats to invade, which is actually happening and we are having to deal with. Warranty Department is slow to respond and unreliable to consistently address issues expeditiously and completely as opposed to piece meal. Regarding the poorly hung doors, one was addressed but not completely fixed while others haven't been scheduled. This is my second Pulte Home in another Del Webb (previous in Ponte Vedra, FL)community but that is where the similarity ends. Suffice it to say, I am not happy and dealing with regrets moving to Stonecreek. ... More

The sales process went very smoothly and the sales team was always very responsive.

Our salesman Allen, was very knowledgable and helpful and made the buying experience a pleasure. Once we moved to the construction phase, the problems began. Poor quality and workmanship was very evident from the beginning of the build. After closing, it's hard to get Del Webb to repair items. You should be excited and happy to move in to your new home but with Del Webb it's more of compromising and settling.

Overall the experience was great! I had a wonderful realtor and loan processor. My project manager’s were great. My concern is that the house was rushed to complete and as a result, the workmanship suffered but is my hopes that with the Warranty Team, these issues can be resolved.

Very slow on responding, small issues not addressed

Pulte delivered the home as scheduled, and only a few minor issues needed to be addressed during a final walk through of the house. The sales team, the lead construction engineer, and the designer I worked with were all very helpful during the process.