Del Webb Reviews

I had lots of help from the sales people, Hannah and Bruce, that kept me informed on the progress of the building process and the ladies at PGP title that helped me with all the paper work.

Everything is expensive now, and home prices are no exception. Although we hope to "get what we pay for," Pulte's Del Webb homes miss the mark in the current environment. It seems the worker shortage has forced builders to hire even the lowest quality subcontractors to complete their homes. It also seems that the same worker shortage has caused subcontractors to hire lower quality workers. The final result, unfortunately, shows up in your home's finishes. Our home was completed on time (about 9 months), and overall is a very nice house. Some of the workmanship was lacking, however, and was noticeable during the build. Electrical outlets that were loose in their boxes, amateurish tile work, and low-quality plumbing components come together to spoil what could have been an exceptional homebuying experience. To be fair, building during the pandemic presented many challenges to the builder that they had no control over. I don't think Pulte can be blamed for the low-quality work some of their subs are providing; they simply don't have many options if they want to complete their homes in a reasonable time frame. But if you're buying a new home right now, you need to understand that going in. Plumbing, electrical, tile and flooring contractors are all employing workers they might otherwise not hire or keep in better times due to a worker shortage. Demand is very high and they simply can't keep up. The result of this supply-demand shortfall will show up in your home. Hopefully not as anything catastrophic, but most likely in the finishes. Your home will have many items that were simply done incompletely or wrong. There will be many items that someone with general DIY skills could have done better. The cheapest components will be used in many cases. There will be delays in warranty work being completed after you close. Right now, this should all be expected given the current employment/demand environment we're living in, where some components are nowhere to be found and shipping delays are constant. With all of that said, we do like our new home, and for the most part it was built properly and to our specifications. But it is a production home, and it was built like one. Our "experience", however, was very good overall. Our salesperson Renee was very knowledgeable, friendly and responsive to any questions we had. Our field manager Brendan was outstanding. Although he was managing a larger number of homes than normal due to the high demand, he was excellent at keeping us "in the loop" not only with the overall build progress (sending emails and photos on a regular basis), but also addressing any specific issues we noted during construction. Without people like Renee and Brendan, our build experience would have been "ok", but they were instrumental in making it more enjoyable and increasing our confidence in the process in spite of the limitations imposed on them by the subcontractor market. It's an expensive time to build a home. Any home will be overpriced right now, production or custom. It hurts a bit more when you pay a lot for a production home that has many of the earmarks of a low-bid production home. But that's what you're buying, and that's the market we're in right now. If your expectations are set properly, you won't be too disappointed. ... More

We purchased on line without ever seeing the community or a model home. There were a few minor issues when we first moved in, but they are resolving them quickly. Our construction manager was amazing. He was just assigned to us two weeks before closing, but went out of his way to accommodate our concerns.

I understand this is not a custom home so I expected to get a "corporate" response to many questions about the home. We still have concerns about the high degree of waning on the studs used to build our home. It was built at the height of the pandemic and the studs looked like 'leftovers' ....the ones at the bottom of a stack after all the good wood had been used up.

I think the builder is fine

Videos and photos were emailed to me to show the stages of construction.

Upon closing I came back to the house to find workers still working on finishing up some things. Submitted several items for repair to the portal and no real action has been taken to date and it has been almost one month.

Poor follow up on issues discovered during final walk through. I have been in the house over 2 months and I cannot get anyone in customer service to help get my built in microwave repaired/fully installed.

Our loan process was a disaster to say the least. Follow up issues were on track however they are starting to slip. Broken window, dead tree and missing lights. Overall, other then the loan issues it has been a great experience.

The builder builds a quality home, however their crews are terrible in cleaning up after themselves! My lawn was left with large chunks of concrete and other building materials

I bought the model home. The whole issue around buying only the upgrades on the work order and what warranties actually are still existing could have been MUCH more clearly explained.

Samantha my sales agent was wonderful, and CHRISTOPHER the field manager also did a very fabulous job. I have a few issues that need to be resolved, and the response for #Warranty is a little bit slow.

Great location and great design.

Great Sales Rep, construction manager, once in home it is taking 2-3 weeks out to repair/replace items, in hindsight I would have not chosen certain upgrades, overall I love the house and am remaining patient for certain shortcomings to be addressed.

When you promise 72 holes of golf, deliver 72 holes of golf. When you promise to fix a window cracked by construction prior to the move in, fix the window. I work in the service industry and my wife did as well prior to retirement. Being truthful is forefront in maintaining a reputable business.

The sales and construction teams were absolutely the best during the sales and building process. Communications were fluid and concise. Since closing we have experienced a gap in communications and follow-up with the warranty department.

Our field manager Anthony was helpful, professional, and very good to work with. The overall process was good for the most part, even considering supply chain issues present throughout the industry. However we are still awaiting our permanent gas range and pendant lighting in our kitchen 6 weeks after closing!

The supervisor the best we have ever had and they do build quality homes. Supervisor was very responsive and did get most things fixed quicklyLandscaping is ok and outdoor painting could have been better.

Communication with project manager was poor. Promises were not met, pm was surly and I had to escalate issues to get issues resolved for closing, which had to be delayed.

Responsive in person not always great follow through

Sales process and communication was excellent. We were in Michigan during build process. Holly was great in communicating weekly progress with pictures. Quality of workmanship and attention to detail was what I would consider average. About what we expected in covid environment.

The timing of our purchase and closing was very short and stressful, but they met all there promised dates and we were able to move in right on schedule. With a last minute rush to finish the house quality of some of the work slipped a bit, but they have promised to fix all issues. It is a beautiful community and we are looking forward to many great years here.

Actual home purchasing experience was great. Design consultation was great. Construction of house is good, but finish work is average to below average. Warranty repairs are very slow to resolve.

We are very pleased with our home purchase. The sell staff and our construction point of contact were always willing and available to answer questions. Our single significant issue of concern was the attention to detail by many of the various trade partners used to build the home. The painting of the home was terrible both inside and out, the cleaning staff used before settlement lacked attention to detail and the home was quite dirty upon settlement. All-in-all we are happy with the home, enjoy our community and looking forward to developing new and long-lasting friendships with new neighbors. ... More

Get it done before closing!