Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9521 homeowner reviews to learn why they are the right team to build your new home.
Del Webb
has 4 out of 5 stars overall
9521 Reviews
Customer Reviews
Del Webb
- Anonymous
- Verified HomeBuyer
- June 02, 2022
- HENDERSON, NV
Our experience wasn't the most pleasant. We found that communication lacked from the foreman of our build and that he didn't follow through. Many things weren't done at closing and getting them to make any exceptions wasn't possible. They point to one another and act as a huge conglomerate. Months after closing we still don't have some of the "upgraded" things we paid for in this build.
Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address.
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Texas Hill Country
- Ronald R.
- Verified HomeBuyer
- June 02, 2022
- San Antonio, TX
Jennifer and Matt are very good at what they do. They never let me down when buying my new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - Pulte is not a custom home builder, they build spec homes.
- William H.
- Verified HomeBuyer
- June 02, 2022
- Wilmington, NC
Pulte is not a custom home builder, they build spec homes. Some options were not available to us because of problems with suppliers. Biggest disappointment was with communication with project manager. Currently dealing with items on repair list.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
The realtor, options for the home, build quality, and lending process with the entire Pukte organization was awefull
- Anonymous
- Verified HomeBuyer
- June 02, 2022
- Georgetown, TX
Beware and get everything on paper. They make a lot of mistakes through the process
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Del Webb - I have always lived by the quote, "If you don't have time to
- Stepheny T.
- Verified HomeBuyer
- June 02, 2022
- Westfield, IN
I have always lived by the quote, "If you don't have time to do it right the first time, when will you find the time to do it over?" I believe Pulte should take ownership in their shoddy construction ethic and correct the construction issues for those of us who have closed and trusted Pulte on correcting unresolved construction issues rather than be extra greedy and do the soon to be closed homes first due to the new City of Westfield ordinance. I would like to say that I am very disappointed in the quality of work in my home and Pulte's lackadaisical attitude on resolving incomplete ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lack of action and fake news on completion date to small issues which held up completion in a significant way.
- William W.
- Verified HomeBuyer
- June 02, 2022
- Land O' Lakes, FL
Sales agent Kit was excellent and trustworthy. Construction manager continued to promise follow-up on missing parts but was not truthful in his responses. Managers did not provide feedback. Once Christopher took over thinks moved quickly. However many items were overlooked before closing that were not discovered until move-in. Have not heard from anyone on checklist items still pending after closing. Sewage backup due to dirt in lines, which is preventable. Pulte Mortgage was terrific.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 2
Del Webb - My experience has been VERY trying.
- Larry S.
- Verified HomeBuyer
- June 02, 2022
- Land O' Lakes, FL
My experience has been VERY trying. Building supervisor did not communicate as promised, info given to me was not true and up to date. Lots of things left not corrected, was said to be covered by a warranty that has not followed up or called as promised. Got one text saying the warranty work submitted would be taken care of. That was over 3 weeks ago, with no follow up as promised with in 48 hrs. After closing all communication with Bexley Del Web has been non existent. I like my neighbors and location they are great. So far nothing but extra challenges and stress has been with this ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Lack of quality
- David C.
- Verified HomeBuyer
- June 02, 2022
- Summerville, SC
Do not close on your house until EVERYTHING is complete. Do a in depth inspection. Look at the molding, check the dryer vent hookup, check light fixtures, outlets, etc
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Pulte employees are very impressive
- Barbara B.
- Verified HomeBuyer
- June 02, 2022
- Florham Park, NJ
Exceptional follow up on a couple of small issues post closing. From initial sales meeting to closing to post closing every employee has been very responsive, respectful and highly professional.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Poor communication, poor processes, delays, missed closing dates (7) and our home still isn’t finished 2 months after closing.
- Marta B.
- Verified HomeBuyer
- May 31, 2022
- Westfield, IN
If you build with Pulte, in Kimblewick, you better have lots of money and even more patience. This was our 4 new home building experience in the Indianapolis area and it was by far the worst. Have seldom dealt with a more unresponsive company. In their case, “subs” stood for sub-standard. Rarely were any tasks (elements of the home) completed 100% at the time they were started and several important ones still aren’t completed. On the exterior, our front door still has epoxy on it, one panel of our garage door remains unpainted, neither our front porch or covered porch in the rear of the ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 1
House is good, Pulte's communication and customer service is super bad
- Micki M.
- Verified HomeBuyer
- May 30, 2022
- FLORENCE, AZ
Pushed back my closing 3 times without any communication, which equated to an extra 6 months before I could move. This ended up costing me several thousand extra dollars because I had to pay for storage and 2 moves instead of one. Also purchased the Kitchenaid upgrade package, but they changed my cooktop to a Frigidaire without communicating anything to me. I found out about it after I signed my papers and gave them my money when I did the final walkthrough to get my keys. When I addressed the matter with Pulte, they told me to go buy it and install it myself. So I did not get the upgrade ...
Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of the issues, contact information, and address.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lack of information with sales agent and poor workmanship in construction
- Mary S.
- Verified HomeBuyer
- May 29, 2022
- Griffin, GA
I am so disappointed with Pulte. The salesman never advised me that there would be a rock drain installed on my property. I specifically told him i did not want to be near standing water due to mosquitoes. I closed with a promise that outstanding 10 issues would be corrected within 2 weeks. It is 2 months later and only 1 item has been completed. I have been shifted from person to person. Kitchen cabinet and drawers were installed on a slant.Just discovered that my living room window frame is also installed crooked. I truly wish I had not agreed to close with Bldg supervisor begging me to ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your concerns, and contact information so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Excellent staff to work with
- Edward L.
- Verified HomeBuyer
- May 28, 2022
- North Port, FL
Nice home overall; however, issues take longer than expected time to be resolved due to getting the subcontractors to return and fix the problems.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Del Webb - Pleased with most of the process and the people I worked with.
- Mikel U.
- Verified HomeBuyer
- May 27, 2022
- Florham Park, NJ
Pleased with most of the process and the people I worked with. A few things could have been handled better but overall glad we made the move.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
New Del Webb Stone Creek Home
- Frank S.
- Verified HomeBuyer
- May 24, 2022
- Ocala, FL
My wife and I are very happy to have moved into our beautiful new home. We love the community and amenities. The sales team did a great job walking us through the purchase and interior customization process. We had a number of delays with construction but the team did a good job keeping us up to date on status and our home was completed quicker than friends having new construction with other builders. The main place I would urge caution is with resolution of issues. Looking back, I would have had a professional home inspection performed to document issues. Three months after closing we ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Unkept Promises
- Mark H.
- Verified HomeBuyer
- May 24, 2022
- Westfield, IN
This builder was unable to keep to timelines. Our closing date was delayed multiple times. The contractors that were hired sometimes did shoddy work that needed to be rectified. We had three construction managers in the course of our build who were not responsive to our requests. We are now almost three months post closing and still have many things not completed including tiling and plumbing of our master shower and painting touch ups in several areas. We have no landscaping despite the fact that it is almost June. We see other homes that were started much later than ours getting ...
Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns, address and contact information
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
Del Webb - Although they were generally very responsive during the building
- Allen S.
- Verified HomeBuyer
- May 24, 2022
- Haymarket, VA
Although they were generally very responsive during the building phase, they failed to notice a number of poor workmanship issues and serious mistakes (i.e. incorrect hose bib placement and others) until it became a challenge to fix them. Since we've been in the house, responsiveness has dropped off somewhat. It's taking more time to get to issues that are raised and I'd like to see more of a sense of urgency to our requests. I also believe that, that given the price of the house there could have been some higher end components. The windows in particular are very low quality and should ...
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Lack of communication and follow through
- mariellen P.
- Verified HomeBuyer
- May 19, 2022
- Myrtle Beach, SC
Difficult reaching project manager, absolutely no follow through on punch list. When we closed we became invisible. Scheduled exterior paint fixes- no show. Interior scheduled fixes-cancelled date scheduled until we’re not here.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Employees professionalism
- David W.
- Verified HomeBuyer
- May 19, 2022
- Bradenton, FL
We are very happy with our new home and the great service we have received. I have already recommended DelWebb to our friends in Michigan.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte loves you until closing, doesn't care after that
- Donald H.
- Verified HomeBuyer
- May 17, 2022
- Rancho Mirage, CA
We actually like our home a lot. We would have rated Pulte 5 stars until we moved in. Our desert home is one block from ongoing construction. The spring windy season hit right after we moved in. Pulte not only makes no effort to control loose blowing sand at the construction sites (directly upwind of our home), construction debris--sheets of styrofoam, cardboard boxes, wrappers, fast food containers--are left in the open where they blow right downwind and collect in our yard. Pulte charged us $2000 for an optional landscaping package with a gravel and river rock front yard. It was ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns, address and contact information so we can get in touch with you. ...
Total Score 2
Quality 4
Trustworthiness 1
Responsiveness 1
Model homes were built great.
- Syed R.
- Verified HomeBuyer
- May 14, 2022
- Corona, CA
Overall homes are good, there are few places where they don't look great.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
I love the community of people and activities.
- Deborah H.
- Verified HomeBuyer
- May 13, 2022
- Aubrey, TX
Dell Webb is a great neighborhood living concept. I have been pleased with the overall process building my home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
personable and friendly, great sales people !
- George M.
- Verified HomeBuyer
- May 13, 2022
- Griffin, GA
Due to the quick sale of our home in NC, we were in need of a home quick ! Robert and the sales crew were very helpful and efficient, allowing us to move in to our new home in SCP within a month of of our sale.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Del Webb - salesperson and construction manager were extremely professional
- Lazzaro S.
- Verified HomeBuyer
- May 13, 2022
- Bradenton, FL
salesperson and construction manager were extremely professional and very easy to work with
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
TRUST
- Gordon G.
- Verified HomeBuyer
- May 13, 2022
- Griffin, GA
NEW NEW NEW NEW NEW
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 4
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