Del Webb Reviews

Sales Representative Adam and the initial buying experience was 5-Star! The home construction and management experience was poor. Initial construction manager was on point and good but he left (Pulte?) for unknown reasons. Steep drop in performance, commitment and ability from next project “manager/helper” assigned. Very poor quality control of foundation build which led to serious punch list issues. Many examples of lack in oversight of trades and construction. Seemed more concerned and aligned with the trades than the buyers. Dismissed buyer concerns in Punchlist walk-through until threat to cancel the Close. No work done on Punchlist until 2-3 days before Close. Close had to be delayed for another 7 days as Punchlist not complete which resulted in more costs (extended lock ins, rent, etc) for buyers. Only in the house about a month, but already several calls to Warranty to fix results of poor quality construction and materials that should have been caught by effective construction oversight. I highly recommend Del Webb’s Sun City, but purchase an existing home. I do not recommend Pulte Construction for a new build. ... More

We were told before signing a contract that we could put a pool table on the second floor (lie). Our original closing was 30 March, but the house was far from complete and all the engineered hardwood floors were damaged from paint and spackle and needed replaced. There were numerous problems, but we closed on 12 May. Pulte has been good about fixing the numerous problems, such as the island cabinet damage, no blind on one window, leaking faucet, outer garage wall not sealed from outside, GFI not working. The drywall lines look like a 10 year old did them. There was saw and drywall dust caked on every door/window frame. I pulled down the vents and filters and almost an inch of dust came down from both. The HVAC unit in our attic had enough dust to fill a 20 gallon shop vac. ... More

TJ made the whole job go smooth for us.

There was a major difference between expectations and delivery. During construction we had 4 different Construction Managers: never even met #2 or #3. Our existing home was put on the market when promised an early May closing date. Our Del Webb closing date continued to be pushed out. The 3rd closing date was postponed because our house failed to earn the Certificate of Occupancy. The day we actually closed there were 20 items on my list of corrections that needed to be made but our Construction Manager told me he couldn’t list all of them because Pulte would not want to see so many unfinished projects still outstanding. We closed anyway because the new owners of our last home were eager to move in: we had overstayed our sales contract agreement and were paying them daily for our overstay. Now, a month after our Del Webb closing, we are still awaiting work which should have been completed before taking possession. Building a new home should be a joyful experience: this was everything but. ... More

We have bought a few new homes in our life. The builder of this home is the best in quality and staff support. Excellent work throughout the experience.

Construction went smoothly and on time but the quality of work leaves room for improvement in consistent high quality. The doors in my home were poorly hung with large gaps that can be seen and open for critters like flies and gnats to invade, which is actually happening and we are having to deal with. Warranty Department is slow to respond and unreliable to consistently address issues expeditiously and completely as opposed to piece meal. Regarding the poorly hung doors, one was addressed but not completely fixed while others haven't been scheduled. This is my second Pulte Home in another Del Webb (previous in Ponte Vedra, FL)community but that is where the similarity ends. Suffice it to say, I am not happy and dealing with regrets moving to Stonecreek. ... More

The sales process went very smoothly and the sales team was always very responsive.

Our salesman Allen, was very knowledgable and helpful and made the buying experience a pleasure. Once we moved to the construction phase, the problems began. Poor quality and workmanship was very evident from the beginning of the build. After closing, it's hard to get Del Webb to repair items. You should be excited and happy to move in to your new home but with Del Webb it's more of compromising and settling.

Overall the experience was great! I had a wonderful realtor and loan processor. My project manager’s were great. My concern is that the house was rushed to complete and as a result, the workmanship suffered but is my hopes that with the Warranty Team, these issues can be resolved.

Very slow on responding, small issues not addressed

Pulte delivered the home as scheduled, and only a few minor issues needed to be addressed during a final walk through of the house. The sales team, the lead construction engineer, and the designer I worked with were all very helpful during the process.

Total lack of attention to finish detail Poor communication at time of closing 6 weeks after close washer dryer still not delivered

We were not present for any of the construction. David would send me photos every 2 weeks and after completion did a facetime walk thru.

The Del Webb people we worked with were all very professional and helpful.

Shoddy craftsmanship, follow up lacking

I love my new home. I am 77 years old and recently widowed. I was fortunate to be able to buy a house under construction. My construction manager, Shanette, and salesman, Stephen, we're very pleasant to work with. When there was a last minute delay with my closing, with Jason's help,, Pulte was very fair to me. My only complaint is trying to get some minor repairs done now that I am in my house. But this community is so welcoming and I am so happy to be here.

Won't bore you with every gripe I have with them, just some highlights. Discovered a survey marker in the weeds beyond what I thought was the end of our yard. It appears that they never finished the entire lot, which not only included weeds, but a large, dead tree. They stupidly decided to sod and seed our yard BEFORE installing the irrigation system. When finally installing irrigation they tore up the new sod in the front yard and basically destroyed the seeded portions. In addition, I made a service request weeks ago and received an automated response that I would be contacted within 24 to 48 hours. That was about 900 hours ago. ... More

From sales through the final punch list, the staff were always available and helpful. Dell Webb/Pulte are more than a home builder. They are a "transition" company. They are respectful for how stressful moving can be and work to keep the buyer informed throughout the process.

Over all a good experience. Have a few issues nothing major and they are taking care of them on timely basis.

Buyer Beware! Pulte craftsmanship is absolutely abysmal. Defects in trim, drywall and painting is a nightmare! So much caulk is used to cover up mistakes. What is worse is that Pulte admits that trim, drywall and paint is the cause for most of the rework. Our neighbors have the same complaints. There is a lack of training and supervision, and no apparent quality control program. All of the work is apparently being done by an army of vendors and the vendors can't get qualified workers. The mantra seems to be build as fast as you can and we will fix it later after closing. The Sun City community is delightful, the amenities are great and the neighbors are terrific. Buying a Del Webb Sun City Hilton Head home is a bit like pushing a boulder up hill with one arm tied behind your back. The blind bidding process to purchase the lot was especially frustrating as the bidder isn't told the value of the winning bid. This would be useful info for submitting future bids on other lots. The winning bidder is guaranteed to overpay for the lot. ... More

The entire process went pretty smooth, there was a couple bumps but they were taken care of. Glad to be in our new home.

For the closing date there were many things for correction in drywall, paint, change toilet top, pavers, cleaning of lanai with water pressure machine, landscaping pending for trees, etc. The construction manager Brian told me to finish all the list in the next days, but I am still waiting since may 12.. He didn’t answer the phone calls and messages left. I travel back to PR during June, I’ll be back in July.

Home took longer to complete than anticipated due to lack of materials available and shortage of workers.

Bought a Spec home and selections were good

I closed on my house on May 20, 2022. The process has been pretty bad considering the fact that I didn’t move in until June 15, because the house had not been completed, there’s still issues with my home that I’ve not been fulfilled the house was never clean, Their still issues with screens paint on the floor, and so on. I was promised that all of it would be completed it never did there’s issues with the patio door, the whole experience has been a very bad one, the folks at the HOA office, are very unpleasant, And that’s just for starters I can go on and on and on but what’s the point nothing is gonna get fixed you get the feeling it is what it is. ... More