Del Webb Reviews

Love the community and we love our home! There were delays outside of our control and outside of Pulte's control as well, so that part was frustrating for everyone. My only real complaint is that we have been in our home over a month now and we still have a non-working oven. We waited weeks for the appliance repair person to come out as instructed, only to learn that the main problem is an electrical issue. Now we have to wait for an electrician to be scheduled. The fact that Pulte is okay with us living without a working oven and isn't doing all they can to more quickly rectify the situation is disappointing. Other than that, the home itself is beautiful and we love living here! ... More

Nice property with a good amenities center

afraid the quality of workmanship displayed in my home less then I expected and hoped for---too many small issues to list but they all add up to each room with little attention to quality detail...,I am sure I will be doing complete repaint of walls and trim(with sanding) within first 2 years of ownership. landscape ok, but not what I would have selected and not sure why I could not select a layout or type of bushes from a selection, much like flooring and lighting. out of space to add more

Overall Pulte has been very good. However, our sales representative has made price mistakes and did not inform of us of all selections/options.

Easy to work with everybody from the sales representative till closing

Seriously believe everyone I have worked with has cared and done what they could do. Issues are rolling down from corporate. Not hiring enough people, so those doing heavy lifting are overwhelmed.

House is great but heat did not work 3 weeks after move in and house does not hold heat or cool temps very well.

Love my new home! Quality workmanship, nice styling. Would appreciate more printed documentation supplied for appliances, shouldnt have to go to the web for every question you have. Overall very pleased.

In my opinion it’s way to much information given at the time of walk thru for average person to absorb. Therefore, I would recommend a follow up after few weeks to review or to answer any issues or questions you might have.

Have too many homes closing at one time which seems to cause them to rush to finish the homes.

Wish construction went faster. We realiize the supply chain issues caused the slowdown

Smooth build process till the end. Monday we walked thru before closing . About 4 items to be corrected, came back thurs. Morning - Nino ,our expediter had all items repaired, house clean. We walked out and saw Nino’s boss on phone across the street and he was on phone with riverside inspection. Pulte had failed to pay some fees so getting my keys that day was delayed . So i did not get my keys till monday at 6p.m. My sales lady debbie,fed me misinformation about getting compensated for delay. So i had to re- arrange all my deliveries and sleep on my kid’s couch for 4 nites due to pulte not paying fees on time. The southern ca. pulte manager called me , and said they have a yr. To deliver my home. LOL HOLD IT - A yr after you already signed? He offered no compensation for 4 day delay , and was rather condescending and arrogant. I asked him “ why can pulte charge me a $300 a day penalty for failing to show up to close and you can screw up and not have same liability?” He had no answer , just said “your lucky to be in your new home” - LOL So i would give NINO - my expeditor 20 stars. STACY - my customer service rep after close 20 stars. DEBBIE - sales lady 1 star. PULTE - DEL WEBB customer service - 0 stars In the end a pleasant build experience was soured at the end by pulte - del webb corporate and my MIA sales lady, who got transferred a month before i closed and fed me misinformatin. And pulte -del webb- please do not put a reply in grey that you wish me to contact you or regret my review- i tried that already and you people did nothing. ... More

They try to do a good job. Many of the subcontractors are not reliable and you really need to stay on top of them for many items. Also, I think they are overworked. I also think some of the products they use are not of high quality which may force us to re-do many items in the house.

Poor fit and finish on most walls, trims and doors. Huge gap's throughout filled with caulk or sealer. Sub's are under skilled and rarely supervised. Most damage caused from rough handling of supplies. Plus side is that supervisor does his best to satisfy and fix items.

We are very satisfied with our new home in Irontree-Terramor. Just disappointed that we have to pay to install a side yard retaining wall.

My field manager was awesome

They are in a little too much of a hurry to get you in your home

Mostly a good experience but still waiting on items that were not complete such as shelves in linen closet

Make sure you have everything before closing! We still have a loaner refrigerator and Whirlpool could care less if we get the one we ordered and paid for! 6 weeks and they have gone silent!

I feel like I have a reasonable quality home. Pulte is very responsive until closing. Then it’s a bit of a struggle. I feel there should be more choices than whirlpool corporation appliances. They have shownTo have some minor issues that I can see so it worries me about what I cant’t see.

items were not available as options such as lights fixtures, gas lines, etc.

That there is not enough storage in the master bathroom and guest bathroom, The towel bars are plastic, not enough light in the bathroom. The thermostat is old school and not easy to use. I had to call in a service order to get my back door working so it would not stick and a service order to have a kinked pipe straightened out so my dish washer would work.

we have a very responsive project manager

Ask questions. Many options available, but only if you ask

The builder builds structural a good house as for finishing the inside very disappointing with painting being the biggest issue.