Del Webb Reviews

Experience was amazing! Top notch!

Many mistakes had to be caught by me. No quality control during building process.

DelWebb is a great community. Unfortunately we had a horrible experience with the build. There were so many major issues found after closing 1 month in and not complete. We've been told they are minor. (Not acceptable when we have dust and debris in our home.)Pulte dropped the ball when hiring sub par contractors or whoever they hire. Lesson learned.

The whole experience of taking out a mortgage for 1/2 the cost of the property was absolutely terrible. It took me 3 days too pay cash for the house but they couldn't figure out in 4 months if I could afford the mortgage payment. If you have a business, investment properties etc. don't waste you time with Pulte!

Good overall experience, minor issues all resolved quickly.

My experience with the sales agent was not a happy experience. Many times agent was unresponsive to calls or e-mails

This is our very first time that we have built a home and our experience has been very good considering all the shortages and lack of man power due to covid. We are really enjoying the new community so far and there is so much to offer such as activities to the new home owners.

Design and quality of house exceeded our expectations. John was great to work with and attention to detail was outstanding.

The builder constantly lies to you. They have no intention of honoring any promises made to you. The build quality is absolute rubbish and service and communications are even more rubbish to even non-existent. Do not walk away from Pulte and Del Webb…run away. The entire experience has been terrible and some I suspect even criminal. Never again.

The ADA issues, which I at all times of the build informed both sales and construction manager, were not addressed. After signing closing documents I had to hire a private State of Texas inspector. He found 45 pages which included photos of deficiencies of the home. Most have been subsequently been addresses but the ADA issues has not. I did at all times during the build formed both the sales person as well as construction manager that I had to have a no barrier entry into my home. This is a senior community and I believe Pulte should have addressed the problem.

the home makes all our dreams come true

Overall the quality of the new home is average, which is better than expected considering the shortages of materials and labor. But there was, and continues to be, no communication both during and after the build process. I would not go through the new home purchase process again.

Started down hill from the beginning builder demanded full 20% down then floated on $75000 for 12 months until house was closed. We live on our investments and a minimum of 10% $7500 of our income was lost. On March 10 2021 we did our initial walk through with our “construction manager “ various things were noted on his list garage door not painted, Gutters not installed, glass plate for microwave missing, floor in front of stove gouged and scratched , cabinets gouged scratched trim not finished fitted poorly nail holes not filled, irrigation system not functional sprinkler heads not installed and many other things. All were supposed too be repaired by settlement. Construction manager said he would type up punch list and email it to me never did also said we would meet morning of settlement and redo walk through. Called him several times no answer ended up going to settlement without second walk through. Guess what not one thing was repaired. Come to find out once you settle pulte is out and any repairs are up to pulte’s warranty company. I’m going to stop here there is plenty more horror stories but I’m am getting too angry. ... More

have not had much contact with pre closing issues being address or corrected

project manager, Jake was amazing

Exceptional experience in every step of the way. Well Done!

Felt there was a good deal of misinformation right from buying process & through building process. Fell strongly that overall finishes could be a LOT better. At 80 yrs old, I am not getting down on the floor to clean & scape areas that should have been done for me.

Dont expect much from Pulte. donot get upgrades, because they will not honor them in a timely manner, even if ordered 10 months out. It has nothing to do with supply delays. No communications unless you become a pitbull. It is extremely exhausting to deal with. I have had nothing but issues prior to close, during close and after close. A month after closing, still working on issues.

Disappointed with the number of things that needed to be corrected. Instead of being addressed by builder, the home buyer needed to identify these issues and then follow-up with builder to see if they have been addresses.

After many delays in our closing date, almost 5 months, we have closed. Some of the issues we noticed at closing still haven't been addressed and many other small things have been noticed, which were not easily seen. Like shoddy finishing on the spakling, cabinet installation, screens too small to fit windows etc.

The sales and finance people did a great job. My home builder John was on top of things, but there were several issues that needed to be addressed after closing which were poor workmanship by the subs. With what we paid for this home I believe the subs should be held to a higher standard.

For the most part working with Pulte was a good experience. However, we were never informed about the location of support posts in our finished basement. Now there is a post/column 3 feet from the center of the stairs. Very poor planning and very unattractive and the people we’ve talked to say it would have been easy to move this post a few feet away. At closing we agreed that there were 5/6 issues that still needed attention: 1. Our contract states the the cold air vent which is high up in the entryway would be moved down closer to the floor. 2. The screens in several windows do not fit properly along the bottom. There’s a gap where insects can easily get in. 3. Our refrigerator is still not installed. 4. The master shower door is not installed. 5. A spot of crown molding needs sanding and repainting. The furnace room and sump pump rooms were never cleaned up so we have had to remove debris left by the workers. We understand that our addition has a number of houses that are in the final stages so the contractors are busy trying to finish all these properties but it is now 5+ weeks since our closing and none of the above issues have been resolved and email, calls and texts go unanswered. It’s a beautiful and well-maintained property so the lack of attention to the above issues is disappointing especially since our house is over 4000 sa.ft. and has upgrades throughout. ... More

Pulte Mortgage is a nightmare. Pulte construction another nightmare.

The project took months longer than expected. The materials and workmanship were also below expectations. And it has been difficult to get the builder to handle the deficiencies. This is our third home in this project. And our fourth Del Webb home. So we have previous builds for comparison. And this one was quite unacceptable from our perspective.

So happy with our new home! Thank you Del Webb.