Del Webb Reviews

The sales office was great.

The whole sales and manufacturing group were great and helpful in many ways

I was very unhappy about the 15 months it took to build, and the morgage game they played on me!!!

I think the builder is fine

Issues/deficiencies identified at closing are not addressed (and in some cases still not addressed 45 days later). The customer service team takes too long to correct serious issues (badly leaking faucet) if it is deemed to be a non-emergency. The builder is too quick to direct you to their Customer Service group once the keys are handed over. A little flexibility and maybe a short grace period after possession would go a long way and be beneficial. An example, window screens that are delivered (but not installed) should NOT be a customer service issue.

Love my new home. Exactly what I wanted.

We moved from out of state. So the helpfulness shown by all of the staff was so appreciated. Love our new home!

Pulte is a great builder! The quality and workmanship is really apparent. Everyone we worked with from the salesperson to the construction, tile, loan officers and beyond were wonderful. We know we are going to be really happy here for many years to come. Pulte thought of everything in the 55+ Merrill Ranch Community in Sun City. It felt like home for my wife, the first time we visited, but the highly respected name, is why we purchased our fourth new-build here. Thank you, for a wonderful experience!

Del Webb has chosen a beautiful location in Fuquay Varina to build homes. Del Webb takes pride in beautifying it’s property with lovely flowers and trees throughout the area It’s a lovely place to come home to.

The build quality was the poorest I have ever seen in a new home. There were problems with broken trusses, walls that were not plumb or square, sheet rock seams horribly visible, appliances installed incorrectly and windows out of square and needing replacement parts. We were assured at closing that everything would be corrected immediately, but 6 weeks later we are still waiting for repairs. I could never recommend Pulte to anyone looking for a new home.

Videos and photos were emailed to me to show the stages of construction.

This our second Del Webb Pulte home. The houses are well-built and the responsiveness of the construction superintendent and warranty manager was superb.

Josh, the representative of the builder in the Dell Web Office warmly welcomed us as we began a new experience of buying a house that was to be built. The first thing I felt from Josh was his openness about the process we were about to experience. Having trust was very much needed in such a huge project. He explained the very organized process. It wasn't always easy to “keep up” in making the necessary choices, but their team was always guiding us throughout the process. Once the building began, Josh introduced us to Will, who became our personal contact as the construction manager. He was excellent in providing information, being available anytime, answering texts, caring when we had concerns and finalized his time with us by preparing us for Closing. We highly recommend the Dell Web team! ... More

Everyone from the sales center, the construction team, insurance group were all very professional, attentive to answering questions and assisting with all areas during the home buying process. I love my new home!

Prospective homebuyers need to know, up-front, these are production (tract) homes not custom. Upgraded “packaged” choices do not mean higher quality workmanship (save your money). Sadly, the Field Managers are tasked to follow MANY home builds and cannot possibly keep up with checking daily workmanship of all the trades. Poor finishes (woodwork, drywall, paint) seem to be the “norm”. There is a warranty process in place which, at this point, seems to work well. It blows my mind (as well as my neighbor’s minds) why the work isn’t done right initially, saving money for both the builder and homebuyers! The neighbors and myself, in this new neighborhood, can’t imagine the money being spent by the builder to correct all the shoddy workmanship done on our homes! Anyone entering my home today (I closed almost 2 months ago) can see for themselves the poor workmanship, starting with the dirty (should have been power washed) front porch and the dirty and poorly painted front door. I know eventually these things will be “fixed”, but at my “expense” of time waiting on trades. I recently retired and invested my money in a home here to enjoy the lifestyle and amenities. I have yet to enjoy, as my time is being spent trying to get the issues resolved with my NEW home. Buyer Beware! ... More

the title should speak for itself.

Still trying to get major issues resolved 2 months after closing which was our 4th closing date set. No yard, grading , landscaping No cook too and oven . Loaner refrigerator with no ice. Crooked walls and tiles in shower. Just getting paint today. No gutters. Need I say more

building during Covid a challenge. Supply and labor issues throughout build. Inferior product at stages and difficult to get Del Webb to provide what was promised and expected. We felt it was necessary to watch them build and check on the work often. We love our home but the process was not easy or enjoyable.

Value for the price has been exceeded....

The quality and value of our new home is superb. We so appreciate the sincerity, friendliness and helpfulness and expertise of everyone we dealt with.

While the quality of the materials used for and in our Del Webb home is very good and we LOVE our beautiful home, we are disappointed with the workmanship evidenced by the number of annoying repairs & corrections needed within our first 90 days of homeownership. We think homeowners can expect a few adjustments as part of any post-settlement home. However, we have an an exceptional number of annoying repairs, fixes and adjustments in our new Del Webb home. Building a home requires coordination of a extensive number of activities, accessing materials and working with suppliers, all of which are mind boggling but home builders are very experienced at managing all of the activities needed to deliver a COMPLETED home. While we have had NO SERIOUS problems, which would be issues that effect the appearance or functionality of any feature of our home, we believe Del Webb deserves 4 STARS for the number of annoying issues to address in our new home. ... More

Upon closing I came back to the house to find workers still working on finishing up some things. Submitted several items for repair to the portal and no real action has been taken to date and it has been almost one month.

The entire process was a breeze thanks to both Kristin and Matt, the construction managers for my new home. They are genuine, good people who take pride in their work and it shows. Del Webb is blessed to have these two on their team.

Poor materials and poor workmanship.

Poor follow up on issues discovered during final walk through. I have been in the house over 2 months and I cannot get anyone in customer service to help get my built in microwave repaired/fully installed.