Del Webb Reviews

Our field manager Anthony was helpful, professional, and very good to work with. The overall process was good for the most part, even considering supply chain issues present throughout the industry. However we are still awaiting our permanent gas range and pendant lighting in our kitchen 6 weeks after closing!

We were living more than 1800 miles away when we decided to buy a home here, right before the world changed. Between the pandemic and all its ramifications, supply train issues, bizarre weather conditions and distance issues, we couldn't be happier with all the efforts made by everyone to make things perfect for us. The efforts made by everyone we came in contact with is still very much appreciated

The supervisor the best we have ever had and they do build quality homes. Supervisor was very responsive and did get most things fixed quicklyLandscaping is ok and outdoor painting could have been better.

There are major issues with this house, including poor workmanship and missing hardware. When I report these things to customer service, either I’m told to be patient or am totally ignored. It feels like Pulte is trying to run out the clock of the one year warranty. It also seems now that they have my money, they’re walking away and leaving me with a house that wasn’t built well.

1. We purchased the option to upgrade to Kitchen Aid appliances in our gourmet kitchen. Issue our Kitchen Aid the DW and Cook top are in the warranty garage since Feb 15 according to our construction manager Jack Mead. 2. We bid and paid $110K for our lot. The pool company installed our back fence 5ft inside property line, left side one foot inside property line. Landscaping and sprinkler system installed prior to fence install

excellent service , very helpful, dependable

Need to visit often to keep the project moving

Building a new home should be fun, but this experience was awful. The workers were unskilled laborers who couldn’t speak English and left garbage everywhere. We have crooked walls, paint on the floors, garbage in the attic, crooked wall switches, frayed carpet entering the bedrooms, We are missing mirrors, towel racks, bathroom hardware, and need our doors re-keyed for our front door. Pulte’s representatives say anything to appease, but don’t resolve any issues. They make excuses. We paid way too much money for this home and would never buy from them again.

Very Nice and we need additional golf holes

Communication with project manager was poor. Promises were not met, pm was surly and I had to escalate issues to get issues resolved for closing, which had to be delayed.

Builder was very responsive and detailed

The buying experience was a learning curve. Understand that the models are full of upgrades that you pay extra for. Choices for customization are limited. Overall very happy with our house so far (have not lived in it long).

My Field Manager was very good. During the building process he responded quickly to my questions and concerns. After I closed and moved into the house, he continued to follow up on tasks that still needed to be completed. The warranty people have also been quick to respond and correct flaws.

Joe my construction foreman did a great job. Responsive to my inquiries. And fix all the small things that needed fixing. He kept his promises! The house looks great!

Everyone was responsive to questions or issues we brought up.

Overall poor build quality. Unable to resolve issues. Nothing but promises. You are better off fixing things yourself. Contractors don't care and Pulte Homes is fine with this attitude. They have a broken quality control system.

We had exceptional support in the buying and design process. We also really appreciated the open communication on supply chain issues. The open communication lead to satisfactory resolution.

NOT TRUSTWORTNINESS, NON-RESPONSIVENESS TO ISSUES MIS-LEADING ON SALE WITH ITEMS YOU LATER DO NOT RECEIVE AFTER YOU AGREE ON PURCHASE. MANY PROMISES NOT KEPT

Building a new home at the height of a global pandemic had its challenges. Our sales rep, Parisa and builder, Chris O kept the project moving forward and provided timely communication. In the end, it was worth the wait! Our new home is beautiful - everything we'd hoped for!

A good overall experience from beginning to end

Just don't ever use them

Pulte has many built-in restrictions in their process and even contract. Literally all of your choices must be made in a single 2-hour session with the designer and once you sign off that day, you cannot add or modify any choices. It would not cost Pulte anything to simply allow a week for modifications. Also, in the contract itself it states you are not allowed to delay closing due to your punch list. This almost sounds illegal, but it is in the contract you sign. So make sure your read of the print, fine or otherwise.

Although our home was built very quickly, there was an obvious push to close at the end of 2021 before the new year even though both sides agreed there were numerous items not complete. After much discussion, we were told we had to close or pay a fine/lose the contract. Finally, after they considered it further, they agreed to push the closing out a week to complete most of the items.

From our salesperson to the project managers everyone was helpful. We were treated well from the start of our sale until we received our keys. There were hiccups with supplies but our project managers were upfront and honest with us. We really appreciated the people we had during our sale and build!

Responsive in person not always great follow through