Del Webb Reviews

BEFORE you sign the dotted line find how your lot will be graded. Don't be caught off guard by a nice level lot before construction ends up with a berm and a ditch through the middle of your back yard.

Need workers to take more care with finishes such as doors , painting and landscaping.

real easy to work with. Good communication through out the whole process.

Our experience with the field manager was excellent. We were always kept updated on our progress and the responsiveness has been outstanding. The only issue with the builder is that they should the house required too many upgrades to make it acceptable. Maybe you should increase the base price and include the most popular upgrades. By now you should have gathered enough stats on the subject to adjust the packaging..

We were told everything would be done before our celebration. It was not.

The choice of colors of sidings throuhg out of the community make it look very sad.

All in all we had a good experience with this builder.

Very good quality home but a lot of construction related problems which need to be resolved.

Don’t always follow through with what they say they will do. Also a disconnect between sales and field crew

Great purchasing experience. We used Pulte for mortgage, insurance, title and recommended closing agent. We have purchased 5 homes over the years and this was by far the best customer service experience. Overall we are generally satisfied with our home. The one issue we have is the sloppy finish work and painting. Our hardwood floor needed to be refinished, have paint on cabinets and multiple areas where paint coverage is insufficient and color is overlapping. This is a common complaint if you read reviews from different sources so we were not surprised at the poor finish work. I believe over the warranty period these things will be corrected. For years this has been well known to Pulte and they are unable or unwilling to correct….. ... More

Buying a spec home leaves you very few options ... you have to like what they have picked and have everything installed meaning you will have to rip out to make changes. eg. We wanted to design our own closets and not have to do a demolish before install ... nope you have to take what they have designed. Otherwise we feel we got a quality build and a great house.

The team worked me to complete the entire purchase (offer to move in) in less than six weeks. Everyone was very friendly and helpful. The home quality is excellent. the only ding is in value. The $470k for a 2 Bdrm/2 bath is well over current market value (even with the current home shortage), but we needed a new house fast, and this fit the need. Had a few post move-in items that needed attention, and that took a month+ so took of a couple stars for that. Overall, very positive experience.

Quality was good in most areas. There were areas, however, where it seemed that the idea was to just get it done and not worry about how it looked. Examples: Paint sprayed on the window frame, nails in siding not driven in properly, sod layed in such a way that the yard is uneven and full of holes and landscaping planted haphazardly.

The overall home buying process was easy and simple. My complaint is that the landscaping at the back of the house was incomplete and looks terrible. Complaints to the HOA have not been productive. If Del Webb/Pulte would respond in a positive way to improve the landscaping, that would be appreciated.

Our Field Manager in Del Webb, Andres Ceja, was amazing. After closing, minor defects are normal. So many new parts and vendors to the home. Andres was the guy that we could depend on for support. Without his attention, it would have been a very different experience. Top notch, warm and genuine. not many guys like him around in the industry.

there are design flaws. The door to the balcony should have been a sliding door. The central island in the kitchen is big relative to the size of the kitchen. The second bathroom should have had a sliding bathdoor option. The large closet in the back of master room has no air vent and is stuff when the doors are closrd.

Communication wasn’t great, and response to issues wasn’t all that good

THEY THEY GIVE YOU A QUALITY PRODUCT

Trades sometimes uncoordinated....trades left to put cutouts in places they don't belong.

Our lifestyle Director is vibrant. She keeps us busy in ways to get to know our neighbors.

We love our home. The materials used were good quality but the attention to details is not what I expected from Del Webb. There is a lack of communication and follow through from our project manager. The community construction manager was professional and always handled issues when he was contacted. We closed on our home well over a month ago and are still waiting to be contcted for our 30 day walk. Overall, this is our home and we are glad to be here.

We love our home and community but were very stressed due to the salesman not returning calls. We would have to email him as many as five times and he still would not answer. It would have been smoother with someone who was willing to communicate with us

The condo is overall great. My one gripe is that the floors were dirty at the time of closing and hid construction debris stuck to the grout and tile floors which I could not get out afterwards. Their warranty department is responding but only after aggressive follow up (staying on them). It is unfair of the builders to expect the buyer to find every imperfection in the house during a couple of walk throughs. You need at least 2 weeks after moving in. After closing, the attitude of the builder has been "well, you signed the closing papers, now it's your problem". Judging by the degree of "customer service" we have received from the warranty department, it seems that they don't plan on doing anything, they are just waiting for us to give up on the repairs. Customer service has an excellent way of dodging phone calls and being "not available" when you call. Emails will be returned, but when? ... More

was pleased with the purchase

Stay on top of issues that have to be remedied before closing