Del Webb Reviews

Overall good experience. Unfortunately we bought off floor plan. Design center could have been better educated about the unit.

We had to build our house virtual because we were living in Florida and didn't want to travel because of COVID. The initial experience with our salesperson wasn't what we expected. Once the building experience started and we worked with Daryl (the project foreman) everything went smoothly and Daryl couldn't have helped more. He was awesome and responded to my questions in a timely matter.

While are superintendent Matt was great, there were several issues with the quality of the contract work. Most notably, the plumbing and the painting. All issues were corrected, but could have been avoided with better quality contractors. The painters were just sloppy and messy.

Nice floor plans,Friendly and helpful staff, Stands behind their product.

Angelica has always been quick to respond to us and address our concerns and issues. We are still waiting for some responses regarding warranty work so we shall see....

i owned a house built by the original company and was disappointed by the results of this company regarding the finished work

Design choices are decent but limited (we replaced several lights already because they don't fit our decor and no other choices). Construction quality and materials are lower quality. I am very disappointed in the quality of the drywall and painting, fit of moulding, overall construction (we have several walls that are not square!), the tile and grout is poorly done. I think they use unskilled labor for a lot of the work. We were unfortunately unable to be at the house as it was constructed and did not find these problems until after we moved in. I think many of the issues will be corrected (they seem to be responsive to issues), but disappointed we have to deal with such things in the first place. If you can, rent an apartment and check on things as it is built. Foremen are very helpful, but overworked. ... More

Overall, the experience, once project began, was a good experience...Project manager, Jerry, was responsive, attentive, knowledgeable, and addressed any concern(s) quickly...If he didn't know the answer, he promptly found the answer... On the downside, responsiveness to items that need addressing after move-in, have been less attended to...The followup to first 30-day walk through still has many items with no applied remedy/remedies to items (appliance, landscaping, tile work, etc)...Still waiting...

The sales staff at Del Webb Wilmington was outstanding all around; totally professional and friendly and helpful. But Pulte throws these houses together as fast as possible. The builder contractors are paid by the job, not hourly, so they just slap them together. Then, they bring in the professionals to fix whatever the homeowner is able to find. Most of us know to hire a building inspector at the 10-month mark so we can submit all our warranty claims before the one year warranty runs out.

Once I closed on my home, repair requests go through the Warrenty program. I have taken time off work just to have vendors not show up or require multiple visits to finish a repair. There is poor communication and almost no follow up unless I escalate. Good luck with the Warrenty work. As for workmanship, the painters and cleaning crew are sloppy. I repeatedly asked for light switch and sockets covers to NOT be painted to the wall. They are.

Sales Rep. (Taylor) was excellent. Mortgage Process Team was excellent. However, the construction team over promised and under delivered.

We had a good experience with this purchase. However, much of the workmanship and design is contractor grade. We had to spend more than we expected to bring the quality up to designer home category.

Small problems (two doors don't latch), but the house is lovely. Del Webb has a great interior design center.

We bought the same model we lived in TN. Loved the size. Not too small and not too big

Overall very happy with home and neighborhood. However, disappointed with quality of finish work and attention to detail (i.e., paint, woodwork is not up to "new house" standards).

My dryer vent caught on fire because the 220 plug was not properly wired. I had a natural gas leak outside between the meter and house due to incorrect parts and poor workmanship. While working on the house next door a subcontractor damaged my soffit and stucco. They just started a house on the other side, stay tuned. Justin has been a great help but he is not Superman!

We have had some issues with a water leak since we moved in 2 months ago and they continue. I have followed the process and reported the issue but the response to repair the leak has not been what I had expected. Granted there is new construction happening and the crews may be busy with that but I think after 2 months this should been corrected. The structure itself is fine with very minor issues and we are happy with our location and house size. I just hope this is not an indication of how "warranty issues" will be addressed since we felt that was an important part of our purchase decision.

Most of the upgrade options are worth the money.

In general we had a good experience. The only issue is that they do not have the ability to do any custom details beyond their normal options.

field managers should pay more attention during the construction period

The house is build very fast, their schedule for building the house is excellent. You almost can program your move in.

Because of Covid-19 restrictions, we were not able to visit our home during the build. We first saw it on the final walkthrough. The shower border had been missed by all involved in that process. It was a key design feature of our home, so we did ask that it be added after closing. A couple crucial mistakes were made in the first redo, one which was corrected and one that could not be. There are multiple ridges in the grout where new grout was put over a bad initial grouting. Had more border tile been obtained at that time or even now, that could be corrected, but we were told it was not easy to get. There was not even one extra pebble of tile. A couple "I'm sorries, and that is the best we can do" do not make me feel better about how our $5,000 shower looks. My advice is that if you cannot be present frequently during the build, give a copy of your final change order to a close friend or family to stay on top of every part of the building process. Do not assume that what you ordered and have in writing will necessarily happen. We learned the hard way, and I have no sense this will ever be resolved to my satisfaction. ... More

The Dove Mountain Del Webb is a very attractive community. The homes and landscaping are beautiful. The model of my home is exactly what I was looking for. My only complaint is the actual buying process. Since I was moving across the country and had many details to handle, I felt I was pushed to move along and instead of working with me on a timeline for buying and moving, Del Webb was unyielding on their timeline of signing papers, materials selection, and finally my closing date. I was given a timeframe and what I was expecting did not happen. With the extraordinary current affairs of virus etc, I felt Del Webb was unwilling to be flexible on my time frame for moving. My closing date was well ahead of what was expected and I felt pressured to meet that date. Not a pleasant experience with such an important purchase. Del Webb should be a little more considerate of their customers. ... More

too hard to get attention to get small things fixed.

First, our Field Manager was excellent. The problems we had involved substandard work by several subcontractors, some of which became difficult and frustrating to correct in a timely manner. Some significant items had to be redone and some required protracted negotiations with Pulte executives, above the Field Manager level, to reach a "settlement".