Del Webb Reviews

We've been in the home a month and 1/2, and have not discovered any major issues. A few minor issues were discovered and were dealt with right away. So far our experience has been very good.

It was a pleasure working with our field manager John. We believe any issue that came up he resolved immediately. We cannot say the same about her 30 day walk-through. Like any home you find issues after you move in. At this point we believe we are not getting honest answers and a run around on problems that need to be addressed. Our advice is make sure everything is fixed prior to closing

Overall, the home buying and building experience was positive.

All new homes have some issues but our experience with Dell Webb/ Pulte, has been positive. When we sent items that needed to be addressed, they were fixed in a timely fashion. We LOVE this community!

At the design center, ask for motion detection light in your walk in pantry. They are great! Wish I'd have asked for them in the garage and the entry into the house from the garage. Upgrade paint if you can, I went with "basic" and found that it is water based and will come off if you rub too hard if you mar your walls. After baseboards were installed, the tile people came back and grouted (why I don't know, as I always thought baseboards were to give that "clean" line between floors and walls). The job was poorly done and painter had to return to "fix" the look. Excess silicone was left on windows - think this may be a manufacturer oversight. Be sure to check all the detail work after moving in. My lead contractor on my house was very responsive, getting someone to fix things usually within a day or two; and came back himself to see if the job was done to my satisfaction. ... More

Wife and I love our new home. Just moved in 6 weeks ago. Very pleased with the performance of our Field Manager addressing several cosmetic issues after the closing.

We are pleased with the experience. Only real complaint is with warranty website. We left message when roof damaged. Waited 2 days as website stated and then called. Was very rudely told that it is 3 days no matter what website stated. Called on third day and no record of our original input. Had to start process over. Thank goodness for crews on site that noted severe damage and got it taken care of. Now our roof is again missing shingles and we have to start system again.

I want to start by saying that our overall building experience was good. On the plus side, the house design and features that we agreed to up front, were followed through to perfection. The project manager, Nick, was awesome and kept us informed during the build process and was responsive to our needs. However, we were disappointed with the condition of the home at final walk thru/closing. The whole process seemed rushed, which made for a lot of unresolved issues. For example, the paint that was done so neatly in the model home (e.g. nice clean, straight lines between the wall and trim), looked like it had been rushed in our home, and was not up to our standards. These were not the only items that made me a bit uncomfortable about the quality of the workmanship. The poor workmanship caught our attention, and as we looked further, more significant issues were identified. What did make me feel better about the whole process is that every neighbor that I talked to, people who had lived there for a while, had nothing but good things to say about the Pulte customer service. They explained that you have a year to get any outstanding issues taken care of, and that Pulte was very good about following through on these items. With this in mind, I have no doubts that we will end up with a home we are proud of, but just wish we could have gotten there in a more direct route. My feedback to Pulte would be that they need a mindset change. Our Project Manager was great, but it seemed like the deck was stacked against him-- with sub-contractors who were perhaps not as competent or not as accountable to the DelWebb standards. I would suggest to take the extra time, before the final walk-thru, and have team go through and inspect the home as if they were buying it. Taking care of these issues before the customer sees them would go a long way towards improving their overall customer satisfaction. ... More

I must say most issues with our home were satisfied by having to go past the on site builder and appealing to upper management. The customer service manager on site ( responsible for issues after closing) was completely the opposite. He made sure every item was completed ! A word of advice on the walk through is to check all appliances for any dents or scratches as we were blamed for construction damage (verified by whirlpool representative) to our refrigerator which was not noticed in our 30 minute walk through because it was partially hidden by cabinet casing enclosing the refrigerator. Their reason for not replacing was you should have noticed on walk through so be careful and thorough and allow enough time before closing to note issues with your construction coordinator! ... More

The overall quality o the home is good, but the final delivery was no clean, had paint spots, glue spots, etc., in every room.For the price of the home, I would have expected the home to be immaculate when we moved in and it was not and is not. We are still finding glue, paint spots, smeared substances on floors, showers and doors, scratched shower windows, etc. This should not have been left unnoticed and uncorrected by the contractors or the builder.

Damian did an excellent job keeping us updated, describing and demonstrating all the stages and specifics of the building process. In my view, you'll want to have this discussion upfront as part of the buying discussions. Buyers need to walk the other lots and streets of more established properties and talk with residents to see what will really happen to their lot and the grading. There were discussions with Sales (Kristen S) that were communicated that could not or did not translate as such in our final property build, specifically relating to 1) the wall and ability to tie into the wall with a fence-- we feel mislead by her remarks and information vs the realities of easements and Pulte "policy" 2) the side lot grading steepness and 3) The adjoining lot behind our property on Arcadius side was NOT as tall in our buying photos and plot reviews. As each lot is to handle it's own water. None of these three items translated to our result at the final walk-through. Specific guidance to buyers, get your own plot assessment for water and structural impact analysis. Watch out for and evaluate retention walls, grading, water and ask to see the final build out and vegetation plan for any open plot in proximity to a lot you are considering. Get builder confirmation of the end product and it's impacts to your prospective property. WHY: The open adjoining lot on Arcadius side of our plot has been significantly supplemented/ altered since our plot purchase. It is now elevated on one side, with fill. In our view, it is no longer inadequately graded to handle it's own water flow. It does not take a larger storm or water flow to observe the already existing erosion. While the builder has placed sod and the pine trees these will not correct the underlying grading issues or current flow of water along the base of the wall which has already begun to see wash out. The drain farther from our plot, on Arcadius will likely not take in any water as the plot is not graded so that each drain handles it's own water. This is evident by the brown soil and water wash patterns already in the sidewalks AND to ponding of water in the street across from 335 Arcadius. However, the drain at the base of the hill in closet proximity to our plot is blocked with stone and materials. Final road surfacing my correct the ponding, but it will not correct the downhill flow. The retaining wall now also appears to have been built short of appropriate length to direct water towards the street drain. This was not evident at plot review because screening was already in position. The erosion of the hill is already evident that by natural pathway water flows into the sidewalk, street and subsequently into the drain that is at the corner of our plot. This was not as such during our purchase and is now something seen by living here will be necessary for us to negotiate with the HOA, builder and townships respectively.-- this is very disappointing to start a relationship in this way. Your early process for new homeowner post buying new items could be improved. A landscaping "getting acquainted appointment might be added to the new home owner welcome. We sent notice to Pulte Warrantee as instructed relating the stone and concrete left in our flower beds which is preventing plantings to take and it's a circular referral loop that has not resulted in any action. We appreciate that the tree landscaping company stopped by and have corrected the 4 dead trees. the new ones are looking great. Damian was especially helpful in getting us connected with the sod team so we could be diligent in correcting dead patches. Note about Landscaping support- This experience is erratic and the crews are sloppy. Some of this is a result of poor grading and a lack of smoothness to the underlying soil in which the sod has attached. It will take time to patch, fill and smooth out the leveling inconsistencies. We have, at our own expense repaired these because I had an ankle injury. In an over 55 community, this could be a selling point if this was managed with a quality check before settlement. While we also notified HOA that the landscaper when mowing, sheered off the metal cover on our front yard sewer line and has cracked the PVC pipe by about 6 inches that we can see. While they immediate covered it with a PVC cap, this is inadequate to resolve the cracked pipe concern and will only be hit again by the mower as it protrudes. -- consider a better hotline or intake process. Or perhaps a better orientation for new owners of these mechanisms upon arrival. We are enjoying what we are intending to be our new forever home and thank you for hearing out these matters which are experiences in new home everyday living. We consistently have construction vehicles that come downhill Steeplechase at a higher than appropriate speed, such that they are driving over the walkways, corners and storm drains- tire tracks are evidence. The tree on the corner of our lot was removed because one truck nearly hit it head on. Our lot continues to show tire tracks in the grass. This is a significant safety hazard given the handicap walkways and pedestrians are at risk. We recommend you consider speed bumps during construction AND a stop sign, to slow the turning traffic onto Arcadius. ... More

Low quality materials in a home in this price range, like using copper clad aluminum electrical wiring and interior walls with 24” on center studs.

Very disappointed in how Pulte has degraded Del Webb. The houses are very over priced. The way the new homes are built around existing homes is awful, No consideration by subcontractors with the trash, dust and parking ect. Repairs can be a battle to get handled. The people we have worked with are great it is just who the work for.

I love my home, but with new construction right next to me my grass has been killed, my new refrigerator has not worked properly since day 1. I have several paint and other spots on my flooring. I couldn't register my appliances correctly because of incorrect paperwork left in the home. Issues pointed out on walk through were not all corrected and for the price of the home, everything should have been perfect.

Can’t believe you would do most things that a better builder would do but no semigloss paint in baths is a cheesy way to cut corners

There really should be a quality control person that goes through the homes to ensure that the homes are at least 95% ready for homeowners to move in. There should be someone who takes the time and check everything without being rushed to move to the next house. Some of the items that are installed are very poor and low quality. ie the toilets are not a name brand. But the responsive of the after move-in team is outstanding to take care of any issues that come up. They are quick, friendly and very professional.

Terrible response with issues after the sale. Empty promises

Still waiting on the first 21 day warranty list to get finished. I have emailed every day and am lucky to get a response after 3 new emails. Also with no answers to any of my questions. What the heck is going on with Del Webb. I thought they were top notch, but apparently not the case.

After a relatively short (1-2 hour) final walk through, our Pulte Contractor noted the items we found, and those items were fixed prior to closing. He promised that the process of repairs would not end with our closing and he would provide prompt service if anything else was found. That was NOT the case. We moved into the house on the afternoon of the closing (no furniture was brought into the house for another month), on 11/21/2025 and almost immediately discovered over 100 scrapes, scratches and small punctures in the new floor, mostly around the island, and unfinished drywall work around where the drain for the pedestal sink in the half bath met the drywall. We took pictures, sent them to the contractor. He came by and took his own set of pictures, while promising quick action on the repairs. The contractor was re-assigned months later with no follow up on our repairs and turned our issues over the Warranty specialist who came by, took pictures, and had a flooring representative come by. The flooring representative took pictures as well. It became immediately clear that all the damaged flooring was not going to be replaced. His only suggestion was that I go to Home Depot, purchase a Wood Finish Stain Marker and attempt to cover all the gouges, scratches and punctures in my new floor. I was certainly not pleased with this response but did as he instructed. The flooring rep. came by on 2/14/26 and the drywall was finally repaired and painted this week (the end of March). The immediate response to addressing these repairs I was promised, as one can see, took over 4 months to resolve. So, in reality, my "Responsiveness to issues" experience rating was generous at 2 stars, where 1 star is probably a more accurate response. ... More

The structural components of the house seem very sound. However, there is a lack of detail on the finishing touches. Paint and grout are all over my tile and it is difficult to get out. I can’t get into my portal from the title company to get any of my closing documents despite several attempts in reaching out. If Del Webb has nothing to do with this, then I’m sorry but this experience is in this community.

Our supervisor Josh did a good job for us.

Overall good experience. The house is a good one but like a million others EXACTLY like it. Far too limited in color and design choices both inside and out. Pulte should up their game on floor planning options as well… placement of walls and options for owner’s suite bathrooms are far too confined. The people involved in the buy/build experience are GREAT and are what satisfied us as customers…. With the exception of CPI employees (who were not knowledgeable or helpful) everyone at Del Webb, NMB, SC was professional and extremely competent AND treated the buy/build as if it were their own property they were working on. ... More

The craftsmanship wasn’t all that great. It seems like the building of the house was rushed

Overall our experience was very positive. The salesperson was knowledgeable and gave us great pointers as we picked our the house model and the features. The builder was on top of everything and sent weekly pictures since we lived out of state. She was easy to work with and ensured the home was well built. BUT...the day we moved in the fridge was warm on the inside. Read the manual and had builder come, called people, and could not figure out how to get it to produce cold. It took 2 WEEKS for a repair person to come. He reported our NEW >$3000 fridge had a catastrophic problems and needed new compressor that may or may not fix the issue. We asked to have a new fridge. Told we needed to order parts and wait ANOTHER 2-3 WEEKS for repair and then maybe they will replace it. Imagine no working fridge in a NEW HOME for OVER a month. Simple fix to replace the fridge has not happened. ... More

We absolutely love all of the floorpans that were offered at Del Webb. Storage is a big thing on my list and the Stardom is what delivered the space that we need. The walk up attic space was a big seller for us as well. Unfortunately, they only offer one elevation that will accommodate the large attic. Once we discovered the lack of attic space we were actually given, we were told that this was the first house that they had built like ours and that they were not aware of the issue until we pointed it out. Someone should have caught this earlier. We still love our house and we are happy with the community and all it has or will offer. ... More