Del Webb Reviews

Limited options but charge premium prices

Pulte is very responsive to issues and compensates fairly for their mistakes which is great customer service. Project management and sales team are very customer focused and will do what ever they can in their control. But Pulte corporate are not using high-quality materials nor listen to add low cost value options, Pulte wants to stay with their standard options even when low cost changes add considerable value for the homeowner. Ie they will not include a hot water recirculating loop to save water. You have to wait for several min to get hot water in lieu of 3seconds at your sink/shower just like 30 yrs ago. They use the cheapest water and vapor barrier on the market for all exterior walls. They will not add shut off valves for exterior water faucets for freeze protection. They will not add a drop-down ladder for attic access. All of these have great value, but only cost a few hundred dollars each. They use copper coated aluminum electrical wiring. No option for 100% copper. Change out the lights and the wire snaps off on reconnect. Copper does not do this. They don’t have drawers in the master bathroom cabinets. I don’t know how I missed that but very basic. They will not offer zero escaping with no grass but have separate water meter for landscape watering with higher cost of water usage. So value for cost paid is not very good. Paying for location and amenities. ... More

Take notes about every detail of your plan and design because of unexpected and unexplained changes, I.e. shower heads in the master bathroom. Inspect carefully details of floors ( we found lots of paint left and poor details around toilets, walls, windows, and toilets. Garage, cabinets, and countertops needed additional touches and cleaning of construction materials and gaps. Ask questions and document appliances you choose. Our refrigerator was a little disappointing - not what we thought we chose. Check the garage openers, and “smart home” features. Good luck.

The home in general is good not great, lack of attention to small details matters to anyone buying a new home but paint on floor, carpet, weather stripping shows lack of care taken. Anyone working on these homes should do so like they are building it for friends,family or for themselves.

Many things that I expected to be standard were not included. For example, garage walls are not finished or paint-ready- they should be at least taped - there is a paid option to have the garage walls finished. The bathrooms come with a plastic tub and/or shower enclosure, not wall tiled. The option selection process could be improved.

Project Management during the build process was truly wonderful. Sales experience was less good. Poor information flow and wrong information from different sources.

Encountered many problems because of unskilled workers. The supervisors of the construction managers should know more about the building of a home. They aren't willing to listen to a homeowner. The construction managers have to spend too much time babysitting subs because of the bad work performed. Thus, making costs go up and frustrating to see this through the whole process. Was Not a Good Experience.

We were happy with the sales experience. Build Quality was very good. At pre-closing walkthrough, we were told any issues within 30 days would be immediately handled by quality control manager. That never happened. Two messages asking for very minor issues to be corrected were never answered or acknowledged.

We truly appreciated the support from the De Webb staff during our journey, especially from our dedicated sales manager and construction manager. We understood how limited the selection of lots was, and we recognized that many of the finished items would incur additional costs. This causes price increases that were not expected for this type of home. Navigating the overall project was challenging, and we relied on our sales and construction manager for the leadership we needed to ensure our home was completed on time and met our quality expectations. It’s clear that the builder has a thoughtful process and collaborates with an outstanding team of contractors, which has made a significant difference for us. Besides the Del Webb team, the builder had a fantastic group of contractors. ... More

Sales person shouldgive more in Salesperson should give more detail info on does and don'ts before 2 days before closing. Should be given at contract signing day. More follow up. Just want sell and move on to next customer.

Have bought and built many homes in the past. Construction manager seemed under pressure whenever we met. He did a very good job, especially in the quality of the build. Communication primarily only came from him. We did receive a couple messages from what appeared to be senior management asking if we had any issues. Twice I responded regarding a finance issue and asked for a response-never received one .

Del Webb builds great homes. The only bad experiences we had were with buying our home with Pulte Mortgage. Joe, Dan, and Todd were great. I didn’t like the back and forth with Zach. I was told that Pulte would match or beat another lender’s offer, but when I sent the proposal to Zach he increased Pulte’s costs instead of trying to match them. When I asked if he could decrease the points of the loan, he sent a proposal increasing them. It was like he was just moving numbers around hoping I won’t see them. When he decreased the points, he would increase the costs of the loan. Tried to have us pay PMI with over 20% down, wanted us to have an impound account when we told him from the beginning that we didn’t want one. Then he told us if we didn’t that the points would go up 1/2 % because it made the loan risky and it would be hard for them to sell the loan. I told him if those were the terms that I would go with another lender. If it wasn’t for a call from Dan I would have went with another lender. I would recommend that Pulte be more transparent and give the buyer the best deal with up front costs in the beginning. I know that you are selling houses and want to make a lot of money, but it is very frustrating when you have to go back and forth with negotiating. As a buyer I want a fair deal and when you can get a fair deal from another lender, Pulte should do it’s best to meet that deal and not try to move the numbers around from points and costs of the loan to sell. I just feel that Zack played games with us and was not transparent and honest. But even though we did not like the loan process we love our new home. ... More

We were a little disappointed in the selections we had to choose, from cabinets, hardware, tile etc. Many of the choices were very dated. And who knew if you chose the standard cabinets in the kitchen or bathrooms, they don't come with hardware! No drawer or door pulls and not even an indentation on top to open them. I will say, as in most new construction, there were things not done right, but at least Pulte was pretty responsive to correcting them. My biggest complaint was the lack of communication with everyone except our project manager. I do like my house but we have made many changes and upgrades once we moved in, which was a little disappointing considering the final cost. ... More

Have discovered a number of quality issues after move in with mixed responsiveness for correction. Was surprised by difference between purchase price and insurance carrier's estimate of total replacement cost; I paid too much.

Make sure you get all your questions answered during the process. Do some research.

Everything went fabulous until we took possession of the home. We loved our sales agent Bridget and our builder, Lonnie was friendly and helpful sending us pictures of our house as it was being built. He was quick to respond to issues after closing, as well. But our disappointment was when we closed, so many things were not OK. Beverage fridge has never worked - still waiting on replacement, dishwasher and freezer never hooked up to water, doorbell was not wired correctly to work and rang by itself constantly, smoke alarm was not wired correctly and kept going off at all hours of the night, windows not cleaned - still have sticky residue on them, kitchen cabinets were not wiped clean - lots of fingerprints and residue on them, kitchen cabinet glass was filthy, shelves not set up in laundry cabinets, flooring products left in boxes in house, worker water bottles left in house and backyard, flooring had sticky residue I had to scrub clean, sink in garage filthy, etc... We love the house but the lack of detail to present the home in a clean, welcoming condition was seriously lacking. ... More

The biggest shock was a 750 dollar assessment for future repairs on a clubhouse that hasn’t been built yet! This item was not explained or even mentioned until we were in our house for a month. We still don’t have a life style coordinator, but we are charged full price for amenities that don’t exist yet!

Showing agent was pleasant and friendly. Information provided during our contact was confusing. Closing through the portal was brutal when only accessible via a cell phone. The contract was the worst I've ever had to read and sign over multiple home closings. Getting home repairs is cumbersome, with multiple contacts involved, providing no straight forward completion dates on some items. Others have been completed quickly. We have definitely experienced information overload with key points lacking detail. Overall we Love our home, the neighborhood and the amenities included. We are pleased with the looks and quality of the home. ... More

The buying/construction experience was not very good. we were not able to make simple changes after earnest money was provided during final design meeting. The completion schedule was not confirmed at any time during the construction process. The Del Webb process was very rigid and not customer friendly.

Originally set high expectations and did not deliver. This is the 4th new home we've built and unfortunately this is the poorest quality of any of them.

The home buying process we thought was going to be fun, but it didn’t turn out that way. Several things we wish we could have changed after our sales person gave us bad information. One of those was that he told us we had to have the exterior gas line come out of our bedroom, when we walked around with our construction manager he told us that was not the case but it was too late to change. The second thing we didn’t know was going to be an issue is the tankless water heater, we have never had one, we didn’t know if we needed the recirculating pump and our sales person didn’t give us any guidance on the product, and now we waste so much water waiting for hot water, if he would have explained how the recirculating pump worked we would have been able to make a more informed decision. If we want to stop wasting water we would have to purchase a new one for over $3000.00. Maybe you should have the construction manager in one of the early meetings to explain these things if the sales people don’t know the answers. Because Pulte is so strict in not letting homeowners change selections. That is the most frustrating thing about this process along with a sales person that told us inaccurate information more than once. We would really like Pulte to let us upgrade the tankless water heater to the recirculating pump model, we would pay the extra material costs and labor, areas of having to purchase a brand new model, they shouldn’t even offer the model without the recirculating pump, I can’t imagine that other homeowners aren’t disappointed if they purchased the same model as us, cold water to wash your hands after using the restroom is very frustrating! We have already had 2 plumbers out to diagnose the problem and both said the only option is a new one with the recirculating pump. Not a happy homeowner. ... More

We love the home, however there were several things that were sub par. There was glue all over the floors that we had to scrub to get off; the washing machine hoses were put on backwards (cold on hot and hot on cold); there are footprints permanently etched in our driveway, which was painted, and some of the paint is chipped off; there's a lot of glue like stuff on the front of the house and very obvious places all over, there are chips on doors, walls and several places, the filter outside the front door was filthy, the garage and lanai was filthy, with bugs all over and huge spiders - live were inside of the house (we found 4); this is just a few of the problems we found. It was not fair that we weren't here to watch other the process of building so that these things could have been caught, but you should at least have someone doing that for the buyers. Buyers should have the feeling that they are being well cared for, their homes have the quality that Del Webb's reputation carries, but alas we did not experience that at all. ... More

Only allowed to make changes to interior of house, not exterior. Cheap siding, windows, roof. Some of the subcontract work is okay, other poor. I think you go with the lowest bidder, so you get comparable work. Window left wide open for drywall taping to dry, big storm came through, nobody shut the windows, rain blown inside the house. This is an example of things we were not impressed with. I believe we overpaid for the house just to live in this 55+ community. That said, we are happy with having moved into the 55+ community.

Other than Gina Zitella people did not answer phone calls and was very hard to get hold of them during construction of the home ,

While we love the location and community we have been disappointed with the overall sales process and the quality of the home. I can spend lots of time going into the details but bottom line is Pulte has fine tuned the overall home process so that there needs ( revenue and profit) is way more important then the customer quality and experience. We built a home in AZ with another builder and that experience and quality was a million times better.