Del Webb Reviews

Overall the experience has been good. Many calls and texts to the builder have gone unanswered. Neena our sale person has been outstanding to work with.

I feel I was duped into thinking the house/community would be within the city of Little Elm. Since I was in CA, I Googled "Little Elm TX" and what I read sounded great. Now having moved into the home I find that I am far from the community I thought I would be living in. In fact the traffic situation is horrendous if I want to get into Little Elm - one has to plan carefully to avoid bumper-to-bumper traffic. A lot of information a newcomer needs (voter registration, DMV office) is not readily available. Deliveries have to be made to "Aubrey, TX)" - not Little Elm as the sales brochure lists the address. Little Elm taxes - Aubrey delivers - that has been the cause of much confusion. I could go on but don't want to be totally discouraging - you just have to be aware of what the problems - and they will be ongoing are. ... More

We think the sales office needs to pay more attention to buyer(s) getting acquainted with amenities (we never personally received any introduction to anything; heard later that some buyer(s) received tours of facilities onsite). Also, we have an ongoing issue with sales with trying to assess if we received correct cabinets in bathrooms; got runaround and never was able to follow thru with our precise question. Our builder/field manager has been great with follow up on house issues being addressed after move-in. Mortgage process went smoothly; however, information on (I think it was called) (recast) was incorrect; employees need to be a little more aware on this. We were told we could put additional monies toward our total mortgage within a reasonable time after closing to reduce our total mortgage; when we checked further, it was not available to us because we have a VA loan. Little things like that make a big difference in overall process. But, we do love our new home in Sun City. ... More

David has been very responsive and helpful

Double check ALL the little things before you sign.

Can’t wait to start enjoying retirement

Overall we were pleased with the building experience. Our supervisor was excellent and on top of issues. The quality of the materials used was not the highest quality but then we knew some of that going in for a non-custom built home.

I love my new home in Del Webb at Dove Mountain. All the Del Webb and Pulte Homes employees are wonderful. My only issue is with the quality of craftsmanship. The paint job both inside and outside is not good. In the models, they do use two coats of paint but in my home, they only use one coat barely. Also, I assumed they would use a paint that would seal for the rooms that use water but they used the same matte paint throughout. I will have to have bathrooms repainted soon. The state I came from requires an eggshell paint in all bathrooms, kitchens, and laundry rooms. I assumed it was the same in Arizona. The outside stucco and paint job also needs major touching up. ... More

the home is beautiful, and is quality built. Just over priced

We are overall pleased with our new home. From start to finish, our sales representative was available to assist with any and all concerns or directed us to the appropriate person. The building team leader was responsive to our concerns during and after the House was completed. However, we recommend an independent home inspector and a real estate agent. In our case, both our agent and home inspector agreed that our home was well built

Due to turn over with Pulte homes I did not meet with my construction rep until the house was about 3 to 4 weeks from Dry Wall. In fact he told me that he was leaving the company in two weeks. I felt that he had a bad I really don't care attitude. Thankfully his replacement made up for all the negative experiences I had. Danny made it right and was very responsive to my concerns. In the end I was very happy.

Overall, the Del Webb home buying experience was good. The sales consultant, the builder, everyone went out of their way to be supportive and helpful. The exception was the Sales VP who came across very arbitrary and capricious. Also, the processes used by Pulte Mortgage were unnecessarily complex and challenging.

Happy with our home. Pulte used some bottom of the line stuff though. We will replace as we go.

The team was very responsive to our needs in the building process but there are some issues that need to be addressed presently which hasn’t been done yet?

Overall the house was well constructed but there could be improvement in some of the sloppy workmanship in the details. The builder was not flexible and many items shown in the model were not available or changed without notice. The salesperson and project manager made the experience more positive but it was frustrating not to be able to speak directly to the corporate office where the decisions were made.

When problems occured Jeremy saved the day, and I thank him f or that. He is a true Professional.

I was assured painters would return to touch up paint throughout the house that had been sanded but no show-Also door frame around front door never finished as promised

Good communication for initial purchase. . Mortgage a hassle. Disappointed pool and clubhouse not done without a clear date to open. HOA fees should have been reduced until we get the amenities. Took a long time for HOA to approve ARC items. No parking at dog park poor planning. HOA start up not so seamless. Warranty items not addressed

Customer service and responsiveness is excellent. I believe that they have teamed with great vendors.

The master bathroom sinks faucets were installed too far back and it has been over a month to try to fix. When I first reported Brandon was on vacation and he did finally come out to see the problem. Then the last conversation was October 8. I finally got in touch with my sales person Michelle how help with the issue. Brandon finally can out Thursday October 30 and said he had to talk to his supervisor to possibly replace the faucets. He got back to me Friday October 31 stating he had contacted his supervisor but he was leaving on vacation the following Wednesday. I ask for a name and phone number of who I could follow up with while he was gone. Brandon never got back to me. So I still in limbo. Additionally, the master shower was a mess. Cracked tiles and something all over the floor. The tile person can yesterday and today to fix the tiles but the wrong grout was installed in the floor. So I will final be able to use the shower next week with the wrong grout installed. This process has been unacceptable and backwards as far as a solution. ... More

New home homeowner reports construction issue problems, but in the end is left dealing with various subcontractors or appliance companies to finally get things fixed that should all have been handled by the general contractor. Especially in year one of ownership!

During the build, water run off was an issue and improvements were made based on my request. The basement is dry now. After closing issuse are being addressed one by one and going well. There are two significant issues about the garage and deck graded the wrong way appears to be a serious problem. We will see what happens.

The builder covered up water quality issues in the community.

Sales people don’t give honest answers. Slow how to approve requests. Many things you find out from people who bought before you

Since moving in we have had issues w doorbells not working and light to our outside address not lighting up. We have sent several texts and told an electrician would be by to fix it. That has not happened for at least 3 wks.