Del Webb Reviews

We were excited to do our walk through about a week before our closing date. There were still quite a few unfinished items, missing stove vent, stove, touch up paint, cabinet scratches etc. The representative jotted them down on a paper and we were supposed to sign off, go ahead and close and trust them to finish. We were told repeatedly it would happen in a day or two but it didn't. I understand there are labor shortages and supply chain issues but don't fib about it. At 30 days post close, I texted our guy and asked when we could expect the touch ups to be done. I never even got a response!

The design of the homes, orientation of lots and the overall community are awesome. The construction process is underwhelming. Had to schedule every trade to come back to make things right. Example - our exhaust system above the range was installed without the duct (3.5’) connecting the fan to the outside ducting. Bad painting, drywall, I’ll-fitting doors, etc. Best advice - forget upgrades. Buy with “included” and upgrade after mow-in.

Our sales person was very knowledgeable of the brand and the model we chose to build. She was able to help us in selection of options. We were given an estimated close date of 2/15/22, with a wider window of January to March. We closed on 2/10/22. The few items that we noted after moving in that needed attention were addressed in a very timely manner.

Pulte is known for quality and yes they are a quality organization The only area of fault I would give them is communication at the builders job site manager. My guy was poor at that but he is no longer employed by Pulte.

The operation starting with the builder, the lender, and the escrow company kept us informed and quickly responded to all inquiry. The homes are planned in a very organized fashion facilitating both move in, storage and furnishing the home.

I always heard great things about Pulte homes but never lived in one. Now that I own one and see the homes around me being built I have a different opinion. I don't understand why Pulte would use flat paint on the inside of the house. Also, the sides and bake of the house only have one or two panels of wood before the foam ,chicken. wire and stucco are applied. I am able to use a sharp object and with enough force poke it straight through the wall from the outside into the inside. Our electrical system is not operational in some parts of the home. We're in a great housing market and Pulte should benefit from this boom but not at the expense of the new home buyer. ... More

When the purchase agreement says two years to complete your home, Pulte means it. That clause isn't there in case of a hurricane disrupting there production,

.....great staff ......real effort to please the client....

Its been weeks since Warranty was advised about many items that need correcting and very few have been addressed. The finishing work in the house was not good many items were not correctly done.

Building my new home was not the experience i had hoped it would be. Supply chain issues and delays we plentiful. My home was completed about 4 months past the initial completion date. AND the sub-contractors and trades were sub par. The amount of items that needed to be redone and that are still not corrected 2 months after my closing are way more than anybody should have. Since its only been two months since I closed, i cannot speak to the long-term quality of the home build

This was the most exhausting and draining experience I have ever had buying a new home. The initial purchase process went very smooth with the sales person, the design center, the qualifying for the VA e loan and insurance process. Once construction was nearing the end, I attempted to assist the construction team in identifying what items needed attention because they were either, broken, ripped, excess concrete on the carport floor, mismatched paint everywhere, uneven doors, cement stuck to patio door frames, heavily scratched metal range hoods, sloppy paint finish, crooked light switches and receptacles, ceramic floor was left stained with grout and required an acid wash, most of the pavers in the lanai had paint residue on them, caulking on the baseboards throughout the house was less than desirable, two garage door panels were mismatched and when they were replaced, one was bent, so now waiting a new door panel be ordered, reinstalled and painted, kitchen cabinets had dings and scratches, nails sticking out inside a kitchen cabinet. I don't recommend that any veterans consider buying a home from this builder. Had I known I would have this experience, I would have kept my previous beautiful home by the lake. The only reason I considered a home here was because of the proximity to the VA Hospital for my recurring visits, I am 100% Permanently Disabled Veteran and it would help me with shorter trips and less pain. Shortly after closing, I went to the house and not even the key to the main door worked and I had to call the closing specialist to help me get access to the house and a locksmith had to be called to resolve the matter. Mounds of ants were waiting for me right at the entrance to the doorway and they were crawling straight into the garage as well. Both of the shower drains were clogged with grout that contractors appeared to have thrown down the drain when grouting the shower floors. A window in one of the bedrooms falls out when you raise it because the frame was not properly shimmed, the sink had a stain that could not be removed and had to be replaced, I had a filthy house delivered to me, so filthy that when I conducted a walk through and checked the toilet seat it had feces under it. So as soon as the major issues are repaired or corrected I'll probably be able to move in while I pay two mortgages. Repairs have picked up this week so we'll see (week 6 after closing) my second mortgage payment is just around the corner...... For now you be the judge.... ... More

Despite all the COVID related supply chain issues, our home was completed on time and we are very pleased with the result. The home, the Del Webb Community and the surrounding area in Lakewood Ranch are a great match for the lifestyle we were seeking.

Love the design - Took longer than what was conveyed to me - No repairs have been done - finish work less than sub par

Quick to sell, slow to respond to builder issues that need to be corrected immediately

Terrible response to calls on big plumbing problem. It was egnored and resulted in many other problems in house. After 7 weeks still dealing g with it.

Our loan process was a disaster to say the least. Follow up issues were on track however they are starting to slip. Broken window, dead tree and missing lights. Overall, other then the loan issues it has been a great experience.

My experience has not been great. I realize the supply chain issues couldn't be avoided, my issue is with the quality of the the finish work. It left a lot to be desired. Too many issue that now need to be redone, is not how I expected my move into my NEW HOME to be. My opinion is there are too many new builds going on at once, and the trades are rushing through doing a sub standard job. Now I have work orders to be completed to correct the issues. Why wasn't it done right the first time?!

Our salesman was outstanding and helped us far and beyond just “selling” us. This experience would not have been nearly as good without his help along the way.

I would have given 5 stars all the way around if not for the new competitive blind bidding process that was implemented to purchase the lot. This replaced the old policy of purchasing the lots at a fixed price on a first come first serve basis. I was first in line for a spec home lot and was waiting for it’s release when Del Webb switched to this new policy. Due to this new policy I had to overpay for what the lots were originally valued at. I wanted into this community so I bid accordingly to win. This was obviously a response by Del Webb to the crazy economy and real estate market. As far as the buying and building of our home it was 5 stars all around. We were assigned a construction manager and he was fantastic, he provided updates once a week with photos and he was always available for questions. Even after closing he has been available to us for questions with regards to the operation of some of the home’s systems. The quality of the materials used in the construction is very good. The workmanship I found to be outstanding. We are very happy with our purchase and building of our Del Webb, Pulte home!! ... More

A REAL BEAUTIFUL COMMUNITY !!! Michelle our sales person was excellent. She was always there. If we had any questions during the build process she answered them. She was so polite, understanding and very professional. Our site manager Mason was on target also. He kept us updated every week with emails, phone calls and pictures. NOW THE BAD !!! Our walk through punch list has not been addressed to our liking. We are still waiting for things to be done or items to be received. We are promised results but none are being granted. We are living in our house now for over six weeks and only a few things have been done. We realize there are some supply issues but other items can be resolved with a little more initiative. The workers are very professional and respectful. We just wish they would show up on time with the right items to be fixed or installed. ... More

Great communication from the sales office and field manager. We were informed of our home's progress in weekly emails with photos. The warranty department was responsive in taking care of warranty work. It was a pleasant experience to build in Del Webb Bexley. We are happy with our home and highly recommend Pulte.

First of all are home buying experience with our agent was a tremendous experience. She went above and beyond and make sure all of our needs were met she was very professional and personal. Once we get our walk-through we were told that everything would be taken care of. Our home was not ready and there are several items that are unacceptable. You were told numerous times that these would be taken care of through texts and phone calls and they were never done. We we chose the home we wanted by viewing the model and that’s what we expect. We deserve a home that is finished to say the least. We are so tired of being nice. This is been a horrible experience and there are too many items to list that need to be addressed. Someone finally reached out to us today after we sent an email to the selling agent and voiced our concerns. Please reach out to us. It feels we have been treated like a number and we deserve the home that we are paying for. All in all this is been a miserable experience. ... More

The builder builds a quality home, however their crews are terrible in cleaning up after themselves! My lawn was left with large chunks of concrete and other building materials

This builder doesn't take the greatest of care in building their homes. When I moved in the house had paint/caulk/drywall on the wood floors, backsplash, windows, etc. There are still cigarette butts in my backyard as well as other debris was left. This is obviously everything I can see. I'm hoping more care was taken behind the walls

Microwave/oven doesn’t match other appliances and doesn’t fit in the slot. Cupboards were never adjusted and there are gaps, etc. Thomas was not caring or personable at all. Bowed walls in some rooms. Window screens have screens not attached in frame. Careless work on most things.