Del Webb Reviews

Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear that you had a great experience with us and that you’re enjoying the community! It means a lot to know you’d consider us again for future homes. Congratulations on your home, enjoy! ^KH

Del Webb responded:
Thank you for sharing your feedback. We’re glad to hear you’re not experiencing any issues with the home itself, but we’re sorry for the disappointment regarding the discontinued kitchen backsplash. We also understand the frustration with the Ring doorbell tool not being left behind. We'd like to make leadership aware, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Del Webb responded:
Thank you for sharing your feedback. We're so glad to hear that you had a positive experience while working with our team! Congratulations on your new home, enjoy! ^KH

Del Webb responded:
Thank you for sharing your feedback with us. We’re very sorry to hear about the issues you’ve experienced and understand how frustrating it must be to deal with these problems after moving in. The lack of insulation and rushed final corrections you described are not the quality standards we strive to uphold. We appreciate you taking the time to share your experience and will share your feedback with our construction leadership for review. ^KH ... More

Del Webb responded:
Thank you for your feedback. We’re so glad to hear that you enjoyed the weekly updates and photos throughout the construction process. Keeping you informed every step of the way is important to us, and we’re happy to know it added to your experience. If there’s anything you need moving forward, we’re here to help! ^KH ... More

Del Webb responded:
Thank you for sharing your feedback. We're so glad to hear that you had a positive experience while working with our team! It's wonderful to know that you are enjoying the location of the community and overall look of the homes. Congratulations on your new home, enjoy! ^KH

Del Webb responded:
Thank you for sharing your honest feedback. We’re glad to hear you appreciate the overall concept, but we’re truly sorry that the design and finishes did not meet your expectations. We'd like to learn more about your concerns and help resolve them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Del Webb responded:
Thank you for sharing your feedback. We’re so glad to hear you had a fun experience, and we love knowing that Walker made such a great impression! If there’s anything you need as you settle in, we’re here to help! ^KH

Del Webb responded:
Thank you for bringing this to our attention. We’re truly sorry to hear about the issues you’ve experienced since moving in, and even more concerned to hear that your attempts to reach the team have gone unanswered. We'd like to escalate your concerns to our leadership, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you. ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback. We’re so happy to hear that your project manager provided such a clear, patient, and thorough walk-through and delivered on everything promised! We truly appreciate your kind words and are glad your experience was a positive one. Congratulations on your new home, welcome to the community! ^KH ... More

Del Webb responded:
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how disappointing this has been. The quality concerns you described are not reflective of the standards we aim to deliver, especially for such an important investment. We’d like the opportunity to review your situation and ensure your concerns are addressed properly, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Del Webb responded:
Thank you for your feedback. We’re glad to hear you’ve had an excellent experience with our customer service team and vendors! It’s great to know their responsiveness and quality have made a positive impression. We truly appreciate your kind words and hope you continue to enjoy your new home! ^KH

Del Webb responded:
Thank you for sharing your experience. We’re so glad to hear that your time at the design center was enjoyable and that Michelle made the process comfortable and informative! It’s great to know the construction team kept you well-informed and made the journey exciting. Congratulations on your new home, welcome to the community! ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re so glad to hear that Garret and the team made your homebuilding journey smooth and stress-free! It’s great to know your concerns were addressed quickly and that Garret’s attention to detail and communication exceeded your expectations. We truly appreciate your recommendation and are thrilled to welcome you to the community! ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear that your new home feels like a dream come true! It’s wonderful to know that our team went above and beyond to ensure everything was completed correctly and working just as it should. We truly appreciate your kind words, and we’re so glad your experience has been awesome so far! ^KH ... More

Del Webb responded:
Thank you for taking the time to share your experience. We’re glad to hear that your realtor and work manager provided excellent support throughout the process, and we appreciate your patience as the post-inspection items were addressed! We understand your concerns regarding workmanship and appraisal, and we’re happy everything was resolved in a way that worked for you. Your feedback is truly valuable and helps us continue improving. Thank you again. ^KH ... More

Del Webb responded:
Thank you for your wonderful feedback. We’re thrilled to hear how impressed you’ve been with Brian! His responsiveness and problem-solving skills are qualities we’re very proud of, and it means even more coming from someone with your construction background. We truly appreciate you taking the time to share your experience! ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We know building a home from so far away can feel overwhelming, so we’re thrilled to hear that our team earned your trust and delivered a home you love! We’re delighted that walking into your finished home was such a positive moment, and we’re honored to have helped make your dream home a reality. Congratulations on your new home! ^KH ... More

Del Webb responded:
Thank you for sharing your feedback. We're glad to hear that Janet and Rachel provided professionalism and support throughout your experience! We’re very sorry for the frustrations you faced with communication, scheduling, and some of the installations. We understand how disappointing those delays and quality issues must have been, and we appreciate you taking the time to outline them. Thank you again for your feedback. ^KH ... More

Del Webb responded:
Thank you for sharing your feedback. We're glad to know that concerns in your home have been resolved and you are happy with the community! Congratulations on your new home! ^KH

Del Webb responded:
Thank you for sharing your experience. We’re so glad to hear that your sales associate and building manager made the process easy, timely, and enjoyable! It’s wonderful to know your new home turned out beautifully and that you’re happy with the quality and care that went into it. We truly appreciate you choosing Del Webb and wish you many happy years in your new home! ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear that your sales and project managers exceeded your expectations and made your homebuilding journey such a positive one! We appreciate your honest feedback on areas for improvement and will share it with our team. Overall, we’re so glad you’re happy with your new Del Webb home! ^KH ... More

Del Webb responded:
Thank you for bringing this to our attention. We are truly sorry to hear about your experience with the upgrades in your home and we'd like to learn more about your concerns. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback. We're delighted to know that our team helped make your experience such a positive one! Congratulations on your new home, welcome home! ^KH

Del Webb responded:
Thank you for bringing this to our attention. We’re very sorry to hear about the issues you’ve experienced with your new home and understand how frustrating this has been. The workmanship concerns you mentioned are not the standard we strive to deliver, and we take your feedback seriously. We’d like the opportunity to review your situation right away and ensure all repairs are properly addressed, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More