Del Webb Reviews

Communication with project manager was poor. Promises were not met, pm was surly and I had to escalate issues to get issues resolved for closing, which had to be delayed.

Builder was very responsive and detailed

The buying experience was a learning curve. Understand that the models are full of upgrades that you pay extra for. Choices for customization are limited. Overall very happy with our house so far (have not lived in it long).

My Field Manager was very good. During the building process he responded quickly to my questions and concerns. After I closed and moved into the house, he continued to follow up on tasks that still needed to be completed. The warranty people have also been quick to respond and correct flaws.

Joe my construction foreman did a great job. Responsive to my inquiries. And fix all the small things that needed fixing. He kept his promises! The house looks great!

Everyone was responsive to questions or issues we brought up.

Overall poor build quality. Unable to resolve issues. Nothing but promises. You are better off fixing things yourself. Contractors don't care and Pulte Homes is fine with this attitude. They have a broken quality control system.

We had exceptional support in the buying and design process. We also really appreciated the open communication on supply chain issues. The open communication lead to satisfactory resolution.

NOT TRUSTWORTNINESS, NON-RESPONSIVENESS TO ISSUES MIS-LEADING ON SALE WITH ITEMS YOU LATER DO NOT RECEIVE AFTER YOU AGREE ON PURCHASE. MANY PROMISES NOT KEPT

Building a new home at the height of a global pandemic had its challenges. Our sales rep, Parisa and builder, Chris O kept the project moving forward and provided timely communication. In the end, it was worth the wait! Our new home is beautiful - everything we'd hoped for!

A good overall experience from beginning to end

Just don't ever use them

Pulte has many built-in restrictions in their process and even contract. Literally all of your choices must be made in a single 2-hour session with the designer and once you sign off that day, you cannot add or modify any choices. It would not cost Pulte anything to simply allow a week for modifications. Also, in the contract itself it states you are not allowed to delay closing due to your punch list. This almost sounds illegal, but it is in the contract you sign. So make sure your read of the print, fine or otherwise.

Although our home was built very quickly, there was an obvious push to close at the end of 2021 before the new year even though both sides agreed there were numerous items not complete. After much discussion, we were told we had to close or pay a fine/lose the contract. Finally, after they considered it further, they agreed to push the closing out a week to complete most of the items.

From our salesperson to the project managers everyone was helpful. We were treated well from the start of our sale until we received our keys. There were hiccups with supplies but our project managers were upfront and honest with us. We really appreciated the people we had during our sale and build!

Responsive in person not always great follow through

how helpful and response on items was really quick

We waited 17 months for our build. We saw many other houses during this time start well after our house and finish well before. Yet we should not have closed, as we got tricked the day before closing into believing many items would be fixed. After three days we identified 17 items that were not done correctly at closing. Only three were fixed. Now, six weeks later, nothing has been fixed for 36 days except for our gutters finally being put in. We still are in dire need of many things that we cannot get fixed.

Sales, designer, staff, field manager, building crew were all wonderful to work with. Very enjoyable experience. We wondered how we would do building for the first time, but they made it easy! We would do it again! Stone Creek is all we expected and more. Love the community and residents. Friendly place!

I trusted the builder to get this done right and be responsive to my needs. We did find several things wrong when we moved in, like a bad hose connection to the dishwasher that caused water on our floor and we had to hire a plumber to get it fixed. WE found several other things not right, but overall it was quite good. We were told to get a home inspecter now before our 12 mo warranty is up and people that did that found lots of issues. We will have to consider this to make sure we have everything right. We have friends who are friends of the Pulte family and went to their daughter's wedding from Notre Dame University. We think they are people that care about us, but we need to make sure their employees do the same. ... More

If we could have, we would have walked away from this home purchase, but we didn't want to forfeit our earnest deposit. Terrible communication, still waiting for final walk thru punch list to be completed. We've bought and sold many homes, this was the absolute worst buying experience we've ever encountered.

We had 3 field managers in a span of 6 weeks. We did a walk through a week before closing and when we closed nothing had been done and the place was filthy. Also, after nearly two months since closing we are waiting for the any items from our punch list to be addressed.

Sales person was wonderful. Designer was unavailable and not very gifted in design. Construction team was unresponsive to communication.

The communication to us from the Sales office and building Manager was very poor. The whole experience was terrible but the DelWebb North Ranch community is beautiful

It was the first time I built a house. They made it easy