Del Webb Reviews

I found the home buying experience was difficult but partially because the pandemic. I would purchase a home already built if I could do it again. I'm very happy with my home but its nice to see what your getting and Pulte does not let you customize anything which I found to be frustrating.

I lived in Del Webb Frisco Lakes for 10 yrs. Built our house great experience! Building in Union Park is the worst experience I’ve ever had . Quality is very poor response to those issues poor .Nothing like the what was shown in the models. Overpriced for what you get. Very unhappy.

Sean has been excellent in addressing any issues that we had in moving into the new home.

Very unorganized and frustrating experience

Pulte has always in the past built a quality energy efficient home however in this case, the quality control was just not there. Heater was never checked and did not work, water lines for sink in the laundry room were drywalled over and the super never caught it, missing cabinet, crown molding and oven at walk thru. Home was not clean, smudges not the walls etc. Pulte tried to cram the close instead of taking time to make sure everything was done prior to closing. SLOW DOWN and check your work before you bring the home owner in for walk thru and closing!

Ronda, Tony and Kevin (sales, construction, post construction management) were fabulous at communicating and calming during many Covid related delays and even after our moving in. They are a priceless team. If we have any issues with the final product, they would be that some of the finishes are less than expected. But, on the whole, the house is beautiful and the community seems to be very welcoming.

Lies. Does not finish jobs on time. Often no show. Often does not respond to us leaving us up in the air. We were given multiple deadlines and ultimately paid a full month mortgage for an house that we could not move into. Pressured to close by Field Manager's boss. Promises made to us and not kept. No integrity.

This is my fourth new home; my first from Del Webb (Pulte). I purchased from Del Webb (Pulte) because of their reputation. By far this was the most disappointing new home turnover I have experienced. In the past a builder would provide a buyer with a book containing all instruction, model numbers, and warranty cards for the new items in my home. We found inside one of the kitchen drawers ‘information for one appliance, not complete, nothing else. We also found the home was not cleaned very well. There were several marks on the tile floors in both bathrooms which did not come up when my wife washed the floor. The wood floors also did not look very good and the sliding glass doors were not cleaned well. The worst part however was what happened on the second day we were in the home. Early on a Saturday morning we discovered raw sewage coming out of the showers and toilets. We contacted the emergency number provided and it took six hours for someone to show up to check on the problem. We were told that the sewer line was clogged with paper towels, what the plumber described as several roles’ worth. Finally, several uncompleted items were pointed out to the project superintendent during the construction process, a few several times, and nothing was done to correct them. Now we are waiting for a crew to come and take down our sliding glass doors so that the outside wall which was not finished can be repaired. I feel all of this could have been avoided. I would like to say though that the warranty manager, Joey, has been very responsive to our concerns. ... More

From the very beginning from touring the model homes and meeting the PulteMortage Group team, the whole buying process was handled very professionally with attentiveness, promptnesses, and transparency. The quality and value of our new home is top notch! Very happy and excited to have made this transition into the 55 plus retirement community. The clubhouse and amenities are very nice for the residents to gather and enjoy.

Our builder was on point informative and gave us an update every week on the progress of our home

The people were very upfront about schedule issues. Great communication

What a mess. The care they take while building your home is well below any expectation I would have expected. They don't cover anything. My cabinets are nicked, the countertops are scratched, the workmanship is well below normal. My floors were so dirty I had to call a tile company to come and clean them. My carpet is stained and I have to live with it. If you decide to build with Pulte, do yourself a favor and don't upgrade anything. Do it after you take ownership. This was by far the worst experience I have ever been through.

We love one new home.

Sales person was great. She kept us well informed throughout the process and addressed our questions promptly.

Did a very excellent job dealing with the Covid problems

The move in was well organized

Not much attention to finish work detail. Still waiting on the refrigerator after 3 months in. I wish I had known about the palm tree and streetlight locations before we paid a lot of money for the view.

I would inspect daily. I don’t think the workers are concerned about taking pride in the workmanship. Too many projects for one Superintendent. Walk-thru … pay more attention to details. Cleaning crew unsat. No idea when punch list will be completed. No communications given on repairs. I love the area and my neighbors.

I chose Stone Creek because of excellent design and great options available for our new build. Quality workmanship.

Much improved since our previous purchase.

Their on site construction people are tops.

Many different policies during the build process due to covid and supply issues. However, the builder chose to change course on supplies in midstream leaving us to wait for delivery.

Building a new home from a distance can be quite difficult. Thanks to our pre-settlement construction manager, Max, he kept us in the loop. After construction, Eliot was amazing, scheduling sub-contractors to come in and make the repairs. As with any new home, things are not perfect when you move in. Great experience with these two gentleman.

Don't trust when they say issues will be addressed. They are not, in addition they work to distract you and keep you from uncovering the issues.

We’ve had experience with Pulte before and it was good. Pulte today is unresponsive to all the mistakes in the workmanship of these homes. At this point, I’m terribly disappointed in Pulte. It appears that nobody wants to take responsibility.