Del Webb Reviews

My Project Supervisor responses quickly to punch list items, but the Sub contractors Del Webb is using are very slow to respond. I understand that Covid and supply chain issues may play a big part, but when a new home owner has the same issues and their’s get resolve before ours, it is not right.

Find another builder. Workmanship on these homes is of poor quality. Communication about the building of your home is non-exsistent. Once you make your down payment you are at their mercy. Do not buy a home from this company!

Very impressed with the models and the sales people. Very disappointed in the quality of workmanship and the response time in trying to get repairs done due to closing being rushed. Shortcuts were taken. Issues with painters, plumbers and electricians

My biggest issue was that everything is rushed. These homes are pushed to be completed within 3 months. it should be 4-6 depending on the size. The tradesman just throw things up. I moved in without grout and some tiles in the kitchen, the house was dirty, the house to the office are a mess, missing insulation over the front bedroom, hole in my siding, leaking faucet and drain in master, etc. These are issues from trying to get things done to fast. I believe that the home is hopefully structurally sound, but attention to detail and the finishing touches are lacking.

Del Webb/Pulte made it pretty easy to buy a lot and home. After a down payment, no other funds were due until closing, unlike other more conventional construction loans. I did have to put some additional money down on the pool and finishes we chose. Communications was not good at first, but got better as construction moved along. Direct communication with my project manager was very helpful. The homes are expensive, but nice, as is the Del Webb community. After closing, there were a number of small issues that the QC team addressed quickly. Having the builder handle your pool (will require additional down payment) and fencing will make these items more expensive, as opposed to direct communication with contractors and having them built later. When planning your move, whatever the salesman tells you your anticipated closing date is, be prepared to add 2-3 months to that estimate, especially if the builder handles your pool for you. Also, as of 2021-2022 it could take 2-4 months for furniture to be delivered once ordered. Overall, good experience. Even though my journey started in March and ended in late December, I do not regret the choice made to purchase a home in Del Webb, E-Town, Jacksonville. ... More

Pulte has cut back on quality of products offered. Example, I not satisfied with the cheap lighting fixtures, no globes in the garage offered and discontinuation of decorative doors. There are so many subtle short cuts. They offered more in the older homes and more style options. Although the build process was informative, I am not a fan of quality versus price!

Still have issues pending Hopefully they will be resolved soon

Eagerness to close the sale, but lack of attention to the completion of the product.

Overall quality is great. Due to shortages, delays were hard to swallow. Once house was closed, a couple of issues arose that I felt Pulte did not come through as expected.

I wouldn’t recommend building here. Poor workmanship . Materials are sub par. You pay more per sq ft than the house is worth. They don’t follow up with any punch list items.

Design center was overwhelming. So many choices to be made. Finished home different in structure from the model. Never made aware of this fact. Fireplace very poor quality. Never told about storage area needing finishing off. Appliance not available because of Covid caused delay in moving in after closing.

The process was slow which we totally understand. It started out fine, great communication with our field manager the entire time as well. But, after almost two months of owning the home there are issues that have not been taken care of and it is so disappointing that no one has time to address and fix these issues. They are to busy to get back to the homes they closed on making you feel like your home isn’t important anymore. No one should close unless everything is fully completed in the home because it takes forever to get them back out. Warranty has been trying to help as well, which we appreciate but they can only do so much. We love Del Webb and what they have to offer, however Pulte has been a huge disappointment. ... More

Fixing problems faster and not having to wait so long for completions . Making sure all appliances are working properly and not having refrigerator problems 5 weeks out from closing date and having to wait almost two weeks to get a repair man out to view the situation and hopefully fix it. Not having cable hookups 4 weeks after moving in. Waiting for tv and internet

Due to the ongoing issues for everyone living in the past and current years of shortages, pandemics, etc I am only disappointed on the length of time to get my home completed. I love the location, the home itself, the honest answers to questions from my construction manager.

The details were I would receive weekly updates on the construction of my home. In the 1yr it took to build my home 52 weeks I received 9 updates. And i received 9 updates because it was me who contacted the project manager via text or e mail got an update. And know 2 months after closing I still have difficulty connecting with project managers or supervisors on specifics that need correction. Totally unacceptable

The Dartmouth group was extremely unresponsive. It took a full week of badgering begging and in the end being nasty to simply get the fob to the fitness center working. Also the person hired for the fitness center is quite unknowlegable . Also have been trying to get a ping pong table to use since that is our main activity very unresponsive to this as well even tho we actually said we wud spend personally the $450 to buy it. Plenty of room for it especially in the largely unused ballroom.

I think the builder was great. The quality and workmanship was really good. Responsiveness to problems is good. All in all it was a great experience. The closing process was the only thing that needs some improvement. Don’t ask people to travel1500 miles to go through a walk through and then make them wait 5 days before they can move in. I spent 1000. on hotel rooms during this period which I think was unnecessary . Especially since I paid cash for the place. It makes me angry just thinking about it.

The purchase and closing on our house was very good, However now that we are in, we closed December 17 2021, we have had a roof leak that damaged the garage and laundry room that has still out been repaired. Can not get anyone to answer the phone or emails concerning this and we have become very frustrated. Not to mention the many other problems that the home inspector we hired found still have not been addressed, NOT ONE. At this point, I would have to not recommend purchasing from Del Webb. Del Webb was very quick to address any issue during the purchasing process, but once they had our money, we seem to have been forgotten. ... More

We were essentially coerced into closing 12/10/21 on a house that remains unfinished coming up on 2 months later. Major framing errors including unequal door frames in bedrooms, open gaps between frames and missing drywall, bowing of drywall and doors hung on bowed frames. The bench in the entryway from the garage is not as shown in the model homes, and looks like it was constructed by a child (door is mounted unevenly on painted hinges, front is disconnected from top). Painting quality was poor and a good bit of mudding and painting had to be redone after closing. All of this should have been noted by the site manager and deemed unacceptable. We have gone over our concerns on multiple occasions, but responsiveness is slow to non-existent. We have loaner appliances (washer/dryer/dishwasher), though this may be attributable to supply issues - still, if you cannot deliver what is promised, the sale of the house should not be completed. We continue to wait for the cabinet crew to correct mistakes related to hanging the wrong cabinets and one of the ovens, and not originally installing a beverage center (per plans) - but the beverage center cannot go in until some flooring work is redone! And backsplash needs to be completed now that the correct cabinets are hung - but we have no idea when that will occur. Finally, the "storage room" over the garage has cross beams at about 4 feet off the ground (unlike the model home) making it impossible to stand up while moving and storing in this area. The drywall leading up to that space was clearly hung by a crew that didn't care about quality. My spouse has been in the home for the past month to be available for work crews to come out and complete the finish/detail work, but these crews show up unprepared for the amount of work they need to fix for the original teams, and chip away at this work without yet having completed anything. At this time, there is no room in our home that could be considered "finished". All the while, Pulte continues to build homes as the neighborhood expands to the east. Simple solution - finish the work as promised, to customer satisfaction, then close. Since this is not possible in this case (already closed), get your subcontractors out to finish closed homes quickly, reliably, and efficiently, with continuous feedback to your customers about the status of the work (not "I sent them an email...I'll send another email", then work on the ones under construction. ... More

Pulte standard choices are poor quality

Won’t warranty a cracked shower/tub insert.

Pulte exceeded our expectations. They have mastered the entire start to finish process of buying and building a new home. The entire staff was awesome!

Everyone has been so helpful in answering questions and providing Information during the whole buying process.

Original presentation was very nice. Salesman knowledgeable & thorough. Model we’re lovely.

Do not trust the builder. The workmanship on the house is poor and the builder has not been responsive about the issues. I have lived in the house almost 2 months and I still don't have a garbage can. Only 1 issue has been addressed since I moved in. They promise to address the issues, but they have not.