Del Webb Reviews

Easy to buy a home with turn key services

In general they communicated pretty well through the process. There are still a half dozen outstanding issues that have not been resolved after 2 months.

Overall met my expectations and happy with outcome.

It’s has been a very good experience.

We were absentee owners so a lot could have gone wrong that didn't. We had a particularly good project manager. However, some cost saving issues, not the PM decision, were a little silly. To not seal your tiles floor before move in makes no sense and cost more money in the end plus its a big pain.

We absolutely Love our home!

Builder is most focused on closing as many homes as possible regardless of the workmanship.

Jason and Kevin have been great and very responsive. We expect issues but construction was rushed with very little quality controls. I would have expected more quality for the price we paid for the house.

We found fit and finish to be very poor. Especially paint and plumbing. They gave the impression they were protecting the wood flooring during construction, but it had a multitude of finish removing physical scars when we closed.

Everything went great from initial meeting with sales rep to move in!

Despite the beautiful location, be prepared to deal with lack of transparency and “bait and switch” pricing; base price (shell); lot size, location, and pricey upgrades (ceiling lighting; wall outlets; “finger pointing” regarding shoddy construction, poor quality, or defective doors, and high-end appliances. Challenges in reaching Customer Service, and lack of response. Be your own Advocate!

Of course I recommend your company - it is the best in Las Vegas.

You don't move to Del Webb for the house quality. Poor workmanship, very mediocre materials and and very slow response, if any to make things right. Very disappointed!

This is a beautiful area which was part of the draw; however, I expected better quality for the price. I've lived here 2 months. Appliances are cheap. The washer (which I had no choice but to accept) doesn't work properly. It's been a week since the trouble was submitted and no response. So far, 3 doors (and counting) won't latch properly. Walkthrough items have not been resolved. I was told if I have them taken care of now, they won't come back for the one year walkthrough...doesn't seem right.

Expect your expectations to be met! They stay in touch with you throughout the process, from down payment to close and even after. You can expect a worry free experience.

The rush to close out by year’s end caused a lot of sub par workmanship. With so many homes currently under construction, quality control could be an issue. The company’s personnel are first rate but can’t keep up with the required fix up work and are at the mercy of their subcontractors. The subs are difficult to coordinate, not timely, come unannounced and most don’t speak English. There doesn’t seem to be any oversight of their work. The work is getting done but it has been a stressful experience.

The building experience overall was great we were at the house every day. My only complaint was with the design center. There were many options that were not even mentioned and were not found out until too late. This was very disappointing. I would recommend that future buyers are given a check off list so they know what is standard and optional. Also at the sales office, a computer mock-up of the home In color would be very helpful so you know what you are buying. We did not know the actual color design until the home was completed. Also towel and toilet bars should be standard. Supervisor was great however. ... More

No problems to report here

This is not a custom built home. I have always had a custom built home. Something you have to sacrifice to have a great community like Stone Creek. We love it here.

The sales people were hard to contact a lot of the time. I don't have a comfort height toilet in my bathroom because a change order was never done and I was docu signing so many forms because I lived in another state. The salesperson said not to worry. She would do the change order. She did not do it. I was involved with so many things that it never got done. It was del webb responsibility to see that this change order was done. I should not have to now pay for a modification which is what I have been told I will have to do if I want a comfort toilet. There are other issues that should be addressed and they have not been. I am told the tile person is backlogged. I don't even hear from the tile person to be given an appt. regarding the threshold to my bathroom being too high and dangerous. ... More

Very pleased with how the staff and crew managed all the covid related issues. My condo is beautiful and cozy.

The Finnish work is sloppy. Once I signed the papers none of the problems with the house were fixed. ZERO communication on follow up. Seems like they just want to move on to building more houses and don’t care about customer satisfaction.

Workmanship is not what expected, could be much better

Absolutely no communication from sales when the sale closed. Construction side did well considering the supply issues faced. Response was immediate from warranty. The follow through of vendors remains so-so.

My realitor was great and worked with me the entire process. I love my neighbors and the community. The workmanship, however, needs major improvement. January was the month to have all repairs addressed...still waiting. We flooded within a week after move in. The plumber didn't tighten the pipes and the dishwasher knocked it loose. Upgraded cabinets, cheaply made, cracked tiles, crooked counter, and more. Our Pulte Rep is trying. But actually having someone show up to fo the repairs, is another story. We are happy to have moved here, but disappointed in the builder.