Del Webb Reviews

Our construction manager was very through. Chase B. is quite knowledgeable about the houses he oversees. His good attitude took a lot of stress out of the entire process. Thank you!

The electrical plan was rushed and the contractor seemed to think I should already have a plan as to types of outlets and placement. I had not built a home in over 40 years. Things have changed!! Suggest having the electric planning after the decorating plan so layouts and materials are more specific.

Other than the slow response to a few issues, we are very pleased.

The homes in the Del Webb communities are a great value

High priced homes with low quality work.

Dave was hands on. He was always available and responded to inquiries in a timely fashion. He answered all questions and if he wasnt sure he got back to us. We hIghly recommend Dave.

Builders team was very good. I realize that a lot of issues we faced were do to supply issues that were out of builders control. That is why I could only give a 3 star rating for home buying experience.

Beware their are so many problems with builder Example Quality of work poor

Being a first time buyer of a new home, i am highly disappointed in the plumbing fixtures installed, very inexpensive and after 2 months already discoloring on the finish...they installed a very low end disposal, and we don't have hot water to the kitchen ( as it needs a comfort pump) this should have been taken care of by builder... we have pressure issues and hopefully all will be resolved, overall i would say the next buyer needs to be sure of what fixtures that are included in the purchase

Cost of options is way to high. If you can do without certain options wait and make the changes after closing. You will save a lot of dollars.

Communication should be more forthcoming

I moved in to my new home almost 8 weeks ago and only two items on the punch list have been addressed, and one of those has not been resolved. I honestly believe that Pulte is a good builder and that these are difficult times for them. There are shortages of supplies and good help, but homes are going up so quickly here that I would think that they should finish work on the homes that are built. I love the neighborhood. That was my main reason for moving here. I just hope that I am going to get these issues resolved at some point.

The lack of communication, the workmanship, the turmoil with the field & construction managers was inexcusable. We could not get firm answers on anything all the way til the closing. We had to hire our own home inspector because there were so many issues. Our inspector confirmed and found multiple discrepancies. A full report was submitted to the field & Construction Manager by our inspector. We had to have a Build Quality Celebration form with at least 15 items on it signed by Construction Manager on the day of closing although they promised to have these items repaired by closing date. A copy of the letter & inspection report was submitted to Pulte title company on day of closing. ... More

As a new homeowner I had a bad experience not because of supply issues, but I kept catching mistakes that were made. The quality of the windows is poor, They allow sand to leak into my home because they are not sealed well. They used the wrong grout on my floor. They promised to seal it but after I tested it I found out that they did not seal it. The island lights were not centered over the island. I was pressured to sign my closing check list showing everything was completed when it was not. Only one of the seven items were fixed before I moved in. All others I was told will have to come from the warranty department. I would probably not have Pulte build another home if I were to build another home. ... More

When you buy a brand new home, you expect brand new everything. Prior to closing a worker had tracked grease on the new carpet. There have been 3 attempts to clean it to no avail. Rather than having a new carpet, I have one that has been cleaned multiple times along with the associated fraying of the fibers that comes with cleaning.

Very very poor customer service

Lack of empathy for buyer during multiple delays of home being ready for move in. Do not get appliances through Pulte.You will pay double the price you can pay for identical item at Home Depot. Pulte use low quality quartz, low grade windows, etc.. Design Center is 2 hours away from New home community - thus very inconvenient.

Should not have closed on house til all things were done. Still waiting for glass in master shower. Two months, carpet installed improperly in master closet, kitchen hood still not finished. Woodwork and doors, door frames dings, dents, paint runs.

The delays in construction were excusable given the pandemic. The quality of construction is poor to awful. The service to fix problems is non existent. During the final inspection several problems were identified that are impossible to get fixed. The paint used in the house is of poor quality and the paint job is appalling. All upgrades make this new house livable but not worth the added cost. I would never recommend Del Webb construction to anyone.

Very happy with the home buying process. Great staff that was responsive to our needs. Love our new home and feel that it was built with quality- exceeded our expectations!

The project manager has been great o wok with. He is responsive to our requests and is always timely

All of our job supervisors were very good about keeping us informed on the progress of our new home.

We had a great field construction manager. However the trade people are predominately Hispanic piece workers with very little quality control. We are in our new home but it may take some time to get all the defects repaired.

Would appreciate more communication around work that still needs to be done.

Our expectations were that, upon being given a closing date, the house would be complete and clean—move in ready. It was not, on the closing date they were still installing items, other items did not get done, such as slider replaced (it is scratched), paint touch ups were not completed, (i.e. bathroom). The house looks beautiful but upon closer inspection, you can see that there is problems i.e. hood vent is crooked, and has hole in the wall. We were also not happy with the walk-thru, when the gentlemen spent so much time telling us how to clean the counter. The time were have been better spent, explaining how to turn on/off the new appliances. Looks like a rush to complete so many homes, need to spend more time on each home and have some supervision of the many crews who work on each home. ... More