Del Webb Reviews

The experience of a brand new home was great. To pick out the designs that you want. The salesperson was awesome and both she and our field manager kept us up to date on progress. The service and status was definitely appreciated and made it a great experience. Highly recommend these Del Webb homes and staff.

A smooth transaction from start to finish. I love my new home!

As a whole, this builder displayed a total lack of interest in addressing our issues with the home. The site supervisor was somewhat helpful but spread too thin to be of timely service.

our builder was the best

Building your dream home should be a wonderful experience, but this is not the case with Pulte. Excuses at every turn. Closed 2 months ago.. house was filthy, finish construction work was sloppy & now we have to battle Pulte ‘customer service’ to get things repaired. Many subs just aren’t skilled. Certainly not the quality expected when buying a $500k+ home.

Promises about projected move-in date were kept. After moving in, anticipated, expected problems, such as ‘settling’ of the building structure causing doors to no close properly in their frames have been noted after six weeks. Del Webb predicted these, and now it is the important to get them fixed.

From critical sales promises not kept to low quality materials and unskilled craftsmanship along with incorrect closing fees and erroneous explanation of closing costs, the entire experience was frustrating and exhausting. Worst house building experience by far and this is my fourth build in Dallas over 35 years.

We think the Del Webb family of employees is top drawer. From start to finish,mour project progressed smoothly, despite terrible supply chain issues. Great, great staff.

The development and amenity package in the Del Webb is first class. Our prior home was new construction in a Pulte!Wieland development. Standard features in our prior home such as garage wall paint finish, irrigation system, and wood trim around windows are all up charges at Del Webb. The sales consultants main focus was concern about the closing of the sale of our current home. This negative attitude dampened the excitement and fun normally associated with purchasing a new home. We are pleased with our new home and the amenities available in our community. The neighbors are wonderful and we look forward to many happy years here. ... More

I have a beautiful, well-built home, in a beautiful community! I wholeheartedly recommend Del Webb Stone Creek to anyone looking for a place to live well and enjoy the fruits of their labor, a happy and active retirement!

We are still using loaner appliances after 2 months in the home. When will we be getting the stovetop, refrigerator and dishwasher that we ordered? Other than the house being incomplete, it's a nice home. The HOA is easy to deal with. Our neighbors are friendly. It's been a good choice for a winter home.

My salesman and builder contact were very responsive to my questions and needs.

The quality materials were outstanding. In addition the number of inspections for workmanship. Finally the communication with the build manager was excellent.

The sales process started off great but slide into something quite horrible. We had 5 sales agents during the sales cycle. Post sale, there were covid-related construction delays and poor communications. Overall, we are glad we bought in Riverlights. The neighborhood is fantastic.

Sales staff at Pulte/Del Webb, Georgetown are not honest. They will say anything to get you hooked and then bully you when you ask questions. I would never recommend using one of those sales people. Shame on all of them.

Our Del Webb rep Melanie was never there for us. She didn't return phone calls or emails. We were not local so that was the only way we could communicate. We would have walked away entirely if not for our 3rd party representative from the Stacy Group. Our construction field supervisor Jack was a ghost. We heard virtually nothing from him. When Homer came on board things got better but the damage was done. When our "final" closing date was postponed at the last minute the construction head Landon promised us some help/mitigation for the additional $4000 in moving expenses We incurred. But that has yet to happen despite out attempts to reach out. Overall our experience has been needlessly difficult and unprofessional. ... More

Day of closing our field manager supposed done couple of things for us after we close on Friday and before we got back on Monday and never did. Than when we brought up to the customer care person he ask and said he did not say it. Very disappointed ! PS still waiting on our refrigerator

Our field manager was very responsive and knew the answers to all of our questions. Some items/concerns in the house should have been seen prior to our settlement. Most items were fixed eventually but would have been nice to have everything ready on the day we moved in.

A builder is only as good as the subcontractors he selects and employs. The HVAC, paint, and tile contractors were marginal. The HVAC location was part of our original contract, which the HVAC contractor didn't read and installed HVAC incorrectly, which took three months to get right. There are numerous examples of wall paint overspray on the hardwood floors and tile. Cabinetry is damaged and lacks proper finishing molding which we are still waiting on. Also waiting on a garage door. The door hardware doesn't fit properly. The tile and grout in our $10000 upgraded bathroom was unacceptable and poor quality, yet Field Manager Richy T refused to fix it properly - the two options he offered were unacceptable and would have caused further damage to the tile and structure. ... More

The sales experience with Karen was amazing. She is amazing. The building process got off to a rough start. When Michael took over, the experience totally changed. He was great to work with.

So this is my third attempt to get the word out. Buyers beware!!! Bought a new house and I feel like I bought a fix me upper!!! Here’s just a sample of their quality: Broken shower handle that leaked for days at our expense ( until we demanded attention) buckets of water Chips in the tile flooring that was just laid down with no regard, lack of grout, oh can’t forget about the extra dirt or bugs in the grout Some kind of stain all throughout the house on the tile flooring Front door with rusty hinges and gaps big enough for bugs to get in ( had to put towel in to stop them) Secondary bathroom shower looks like a child was learning how to install, different color grouts, tilted tiles just awful. No transitions in any room from carpet to tile ( to prevent vacuuming rug away over time) this is standard, I guess I should have asked how much more they charge for this. Took it for granted, because I was expecting quality. My bad. Electrical outlets both inside and outside that are not hooked up ( let’s see was l supposed to pay more for that? Just terrible craftsmanship Hurricane windows that have screens that don’t fit properly, broken tabs on screens, oh wait the best one is a temporary paper blind that we hung made the header of window fall out. WE paid extra for hurricane windows, sure hope they protect us Triple slider patio door ( remember your paying premium prices for these) starches on them, again gaps so thrilled we paid more for them I could continue but it’s beginning to raise my blood pressure. I’ll sum it up for you- check on your building process A LOT, call them out on it, don’t let them tell you they will get it later. Make sure you understand that your buying a production house and NOT a million dollar house ( I stood in my house and had someone tell me that) insulting isn’t it. Like wow!! I hope when you read this that you see the horrible things you are selling and maybe take pride in your business again. What you are providing people is not Quality it’s substandard at the most. I hope that you will fix all the issues with our new house that you didn’t pay attention to from the start. Dissatisfied buyer ... More

Difficult to work with. An assembly line. You’re just a number. Much more interested in meeting their financial commitments to Wall Street on home’s closed than meeting customer’s needs.

We expressed our disappointment and it was rejected.

Del Webb exceeded our expectations!

Very nice experience with how the Pulte sales representative was as well as the Pulte Mortgage people were…