Del Webb Reviews

We understood going into our purchase that we were making significant concessions with the quality of the materials on the house. What astonished us is the extraordinary poor workmanship. Uneven walls, unpainted areas, grout spilled on the flooring, gaps on the flooring, awful paint spills on walls and floors, worst drywall application I've ever encountered, bad concrete pour on the driveway, undersized HVAC for the square footage. The list could go on forever. I don't expect perfection, but this is so very sad. Unfortunately, every one of my new neighbors have similar stories. We love our neighborhood and neighbors. But the workmanship is nothing short of awful. ... More

Builder gave us a closing date they couldn't keep, so it made it very difficult for us. The construction may have been rushed at the end. There were many missing items and defects which are still being worked on. It has been over a month since closing. The construction manager, however, has been very responsive to our communication.

Overall, the experience was as expected. Closing date as promised. Construction issues addressed quickly to date. Seems a bit overpriced compared to some areas.

Rush to close homes, when not ready. Promise of a 100% completed home, means they want you to agree to close with a list of things not completed yet. Once closed, forget about it!!!. You are not a priority anymore. I know times are difficult with manpower and supplies, but when you see newer homes ready for closing down the street with the hardware you are waiting for installed, You get the picture were you stand. Slow to respond, make you feel you are the problem, when all you want is what was promised and what you paid for, Buyer Beware of Pulte!!!

With exception of our salesperson and our ORIGINAL PM, we felt "robbed" of our Del Webb expierience. From Pulte mortgage to the day of close and thereafter there were so many problems that it sucked the joy out of our forever home purchase. We are still dealing with punchlist items that were supposed to be completed before closing. Our construction manager who oversees the PMs is just the worst. I wish Pulte would understand that they are in the people pleasing business and that home construction is just the vehicle used to accomplish the task of keeping people happy and giving them an experience worth waiting for. Sadly, this is not the case. As with many companies these days it comes down to profit (fast, unfinished homes at close) before people. As for Dell Webb and management of our current community, I did not expect so many association rules and regs and activity fees. ... More

Overall, we are very happy with our home. There are a few issues regarding quality of materials that are annoying.

Going through the process of buying a home, Dell Webb staff made it a stree free and fun process.

We bought a model home. We love the house and all the upgrades. All have been helpful in answering our questions. But disappointed that Pulte states you buy the house "as is". It them appears that the builder moves on to the next project. And has less regard for the model home .With our home inspection there were some issues found. We are working on those. Furthermore, our neighbors are very wonderful, and as we walk along the paths everyone waves..and they even stop and introduce themselves. Finally, the clubs and activities are great. It feels as if you are at camp.

The workman did not seem to know or care about the job they were doing and materials for the most part seem inferior. The foreman did what he could considering the workman, materials, and how many homes he was overseeing.

The sales and field manager are great. I am very happy to have this beautiful new home. The community is very beautiful. The people who live here are very friendly. Some work inside of the house are rough. You can see the holes and stains here or there. A microwave is still back order. Not sure when will it come in. One garage remote doesn’t work. I reported these problems to the field manager but he is working in a new location, nobody has come fix these problems

Process was fine being long distance Foreman was responsive to my concerns Just felt that the quality and workmanship was not up to the standard of home that Insold in Gainesville, Fl. Love the overall community though

Our supervisor Austin made the experience pleasant as he was always there to answer any questions or concerns we had during building, inspection and after the sale.

We started out with a very positive situation with our sales representative who through the whole process has been the only person to show any care towards us and our purchase. We have had numerous problems with getting service addressed. Emails and text messages from the builder go unanswered.

The final inspection felt very rushed and the follow up was planned only two hours before our closing appointment. The project manager made it feel as if he was being bothered when we would point out and issue with the construction to him. I don't know if there is a lack of service personnel but the responsiveness of the service calls are very slow.

sales experience was good, however response to quality control/warranty issues was not good.

Not responsive to any issues after closing and the home is built. Very disappointed that we can't get a response.

Experience with sales & design center was good. Project manager was non-existent. Very frustrating construction process from beginning to end. Still waiting for home to be done right 6 weeks after move in! No communication.

Poor communication, poor follow thru

Austin and Nevo have been great at responding to our needs. During build, the weekly updates kept us up to date on the status of the build; particularly important for out of state buyers.

We were blown away by how kind and courteous everyone was from our sales rep. to the on site project manager. They absolutely took the time to walk us through the entire process and answer every question we had (more times than I remember) until we were totally satisfied. Our Community is absolutely beautiful, well kept with tons of activities to keep you engaged. Our home is beautiful and we are very happy with our purchase.

Came in with low expectations on quality from this builder and was not disappointed. From low end cabinets and barely meeting building codes the house is as expected. We liked location and moved with friends who wanted to live here so we got what we expected. Homes are WAY over priced for what you get but we knew that going in. No one to blame but ourselves

Your initial survey was requested within 24 hours and provided no time to observe all of the workmanship deficiencies therefore all of the necessary corrections are not yet identified.

So far our new home is been a nightmare haven’t had a shower in the second bath since we moved in a month ago cabinets the shelving was not put in till just a week ago we are still waiting for two new doors the front and back door have been badly damaged and microwave they’re supposed to box it and has come in then sitting in my foyer for two weeks waiting for them to put it in it’s been very disappointing after living in Huntley the Webb community for 10 years this has been

Great home great service great people to deal with

The crews are rushed, and the craftsmanship is awful because of it. After living in our house a month repairs have not all been completed