Del Webb Reviews

Can’t wait to start enjoying retirement

Overall we were pleased with the building experience. Our supervisor was excellent and on top of issues. The quality of the materials used was not the highest quality but then we knew some of that going in for a non-custom built home.

I love my new home in Del Webb at Dove Mountain. All the Del Webb and Pulte Homes employees are wonderful. My only issue is with the quality of craftsmanship. The paint job both inside and outside is not good. In the models, they do use two coats of paint but in my home, they only use one coat barely. Also, I assumed they would use a paint that would seal for the rooms that use water but they used the same matte paint throughout. I will have to have bathrooms repainted soon. The state I came from requires an eggshell paint in all bathrooms, kitchens, and laundry rooms. I assumed it was the same in Arizona. The outside stucco and paint job also needs major touching up. ... More

Del Webb home: 1. Quality of workmanship is poor. Examples: a) shower pan in master bathroom is not level, the result is pondering and poor drainage. Additionally, the metal plate does not securely fit into the opening.- i have cut my foot on this twice. b) faucet in kitchen sink is poor quality- the extension and retraction features do not work well. I expect it will fail within a few months. c) the floor in master bedroom is uneven and has rock-like substances under the carpet, which hurt feet when walking on it barefoot. d) poor ventilation in bathrooms (despite using exhaust fan in bathroom for several hours after a shower) there is a very strong mildew smell. Additionally, this is poorly designed because the window in the master bathroom does NOT open. e) there is NO ventilation exhaust fan in the laundry room. f) there are significant gaps around baseboards where insects can enter the house. g) extremely poor planning of landscape design- we have many plants which are dying. h) The laborers that put are home together didn’t use acceptable industry practices of making sure things (such as floors cabinets and shower pans) had a level surface before installation of materials. I definitely would not recommend this property to friends or relatives. ... More

I rate painters a 0. Build manager John a 11. Pulte mortgage a 0.

the home is beautiful, and is quality built. Just over priced

We are overall pleased with our new home. From start to finish, our sales representative was available to assist with any and all concerns or directed us to the appropriate person. The building team leader was responsive to our concerns during and after the House was completed. However, we recommend an independent home inspector and a real estate agent. In our case, both our agent and home inspector agreed that our home was well built

Due to turn over with Pulte homes I did not meet with my construction rep until the house was about 3 to 4 weeks from Dry Wall. In fact he told me that he was leaving the company in two weeks. I felt that he had a bad I really don't care attitude. Thankfully his replacement made up for all the negative experiences I had. Danny made it right and was very responsive to my concerns. In the end I was very happy.

Overall, the Del Webb home buying experience was good. The sales consultant, the builder, everyone went out of their way to be supportive and helpful. The exception was the Sales VP who came across very arbitrary and capricious. Also, the processes used by Pulte Mortgage were unnecessarily complex and challenging.

We had three different sales reps during our sales/buying cycle. The first two were promoted during our cycle but unfortunately the 3rd was a "rookie" and we knew more about the product & process than she did by that time. Our workmanship was just OK, but I guess that is to be expected for such "cookie-cutter" houses however the lack of true options to customize things such as kitchen appliances was very disappointing. After-the-sale responsiveness to house faults and issues is lacking severely - it is as if Pulte is saying "now that we have your money we don't care about any issues you are having with your house". One has to be very persistent in calling repeatedly to get anyone's attention at Pulte. Very frustrating! ... More

Happy with our home. Pulte used some bottom of the line stuff though. We will replace as we go.

The team was very responsive to our needs in the building process but there are some issues that need to be addressed presently which hasn’t been done yet?

Too many unfinished defects

They know how to build homes for elder people. They build single story home with good size for elder.

In the sales office the process is presented as easy and fast. The closing date had to be changed twice do to lack of cooperation between my bank and Pulte's multi-business agencies. Unless you have a really good reason to use an outside lender, it may be best to just use Pulte Mortgage. Will probably save you time if not money. After living in the home for a few months, the minor faults begin to show. We bought a home that was already completed where the builder decided which extras to install (or leave out. The floor tiles are not easy to clean because of the deep grout. We did not want rugs in the bedrooms. The countertops are not smooth, so they feel dirty when you run your hand across them. There are no handles on the doors or drawers in kitchen and bath. The landscaping is also not to our taste. I would advise that you as buyer make those decisions and get what you really want. The responsiveness to issues that we emailed has been less than fast. The HOA rules were given to me on a CD which wouldn't open to view. I requested a paper copy but did not receive one until after closing. Definitely make sure you know all about that before you buy. You may not like some of the limitations. Still I'm satisfied with the house overall. Love the amenities, the friendliness of the fellow residents, and the helpfulness of the DWO staff at the clubhouse. ... More

Used the cheapest materials possible. When I spend $700K for a home I do not expect to have replace things like door knobs, garage doors, repaint all the walls, etc. in the first six months. If they had spent an extra $20K they could have made it a quality house. Also garage is so tiny that if you park two cars, you can’t open the car doors. Driveway is so short you can barely park a car on it. Streets are so narrow the county is going to impose a no parking restriction because emergency vehicles can’t get through. It is obvious they used the cheapest materials and cut corners everywhere. Very disappointing! ... More

The tiles in our house came from different die-lots. They were placed poorly where a lot of tiles are up higher in some parts than others. The grout lines go from narrow to wide in same rows. Slivers of tiles were placed in the master bathroom. bathroom. Our lawn has been a disaster since day one. They laid the sod in different directions which should NEVER be done. The grass is so much higher in some spots than others. There are many, many holes where grass is missing. Someone could break their neck. The HOA rejected it from day one and they tried to cut tiny pieces to shove in but they all died and came out. It is a disaster. We told everyone that came out here that we will not accept this horrible lawn. The entire lawn should be ripped out, graded and good sod put down, all going in the same direction. Hard to get answers and this needs to be done ASAP !!! I could go on about the poor quality of other things but most have been reported. Some were taken care of and others we get different answers every time. We have at least 4 tiles that are defective and have needed to be changed since day one. ... More

Overall the house was well constructed but there could be improvement in some of the sloppy workmanship in the details. The builder was not flexible and many items shown in the model were not available or changed without notice. The salesperson and project manager made the experience more positive but it was frustrating not to be able to speak directly to the corporate office where the decisions were made.

When problems occured Jeremy saved the day, and I thank him f or that. He is a true Professional.

Overall positive experience

I was assured painters would return to touch up paint throughout the house that had been sanded but no show-Also door frame around front door never finished as promised

Our builder was very informative, kept us update as to the progress of our house. We feel the interior paint and windows are of low quality. The windows are cold and get near the wall with anything and you leave a mark. The stove fan installation was terrible. Parts of the mounting equipment we missing, it wasn't level.

It felt like once the home closed the attitude went from “tell us what we can do for you,” to “we did that according to code and you need to accept that.” Items like fencing are not included. Builder issues have arisen in the community with ground movement, though not to us directly. Issues have also arisen with construction of the community center. But we love the location and our neighbors.

I do like what I ended up with, but looking back, this is an overpriced product. Pulte has builder level product, builder level quality, which I can get at any Home Depot. My expectations for the price I paid were much higher. Based on stories from others in our neighborhood, I feel very lucky with the sales person and construction supervisor we had - both were excellent in my opinion.

We paid over $800,000 for a less than 2,000 SqFt home. The fixtures, lights, plumbing hardware, and finish trim are all builders grade on the cheep end. The switch locations for various lights make no sense, The lawn is nothing but weeds. On the plus side, the house fits our needs very well, the location is outstanding, and the Del Webb activities and social aspects are outstanding. Those are built into the house cost, but the basic house is no where near a $400 per sqft property