Del Webb Reviews

I wanted a quality built home, just felt the workmanship towards the end was rushed and poor workmanship showed with being rushed to close. Overall really like the neighborhood met some wonderful neighbors already.

I have not been able to get anyone to return my calls or take care of the many issues I currently have with my new house. I moved in 30 days ago and have reported my issues to the field manager along with the customer care team only to find out the person who was handling my problems is no longer with the Del Webb Union Park. No one has reached out to me to get my issues with the house resolved. This is extremely frustrating the lack of communication and follow through with Pulte.

This home appears to be well built and the process was smooth

Thank you for always answering my questions and providing excellent work

My main complaint is the quality of the workmanship. Three out four of my appliances were damaged and had to be replaced. Many of the windows have scratches in the glass and need to be replaced. The care the tradesman demonstrated in building the home was deficient - for example the new carpet and flooring had paint, sanding dust and red clay marks (looks like nothing was covered or protected before performing the work). Initial repairs were done poorly. Things are getting repaired properly once the punch list was turned over t the warranty department, but was disappointed in the house upon closing and move-in. ... More

Material Supply shortages and higher than usual demand caused many delays with the construction process. I'm happy with the final produce but 5 month delay in the construction timing.

My wife and i have done 13+ real estate transactions to date. This includes two prior home purchases from Pulte in Nevada. This was BY FAR the most excruciatingly stressful, and anxiety ridden home purchase we have ever endured. The closing date was delayed two months which involved two interim moves at a cost of thousands of dollars to us. The delay was due to the complete incompetence of Pulte's forecasting/scheduling and procurement departments. We learned of the delays by reaching out to the construction department as there was NO communication at all from the sales department. Pathetic. All that was said was "we are sorry for the inconvenience" without a shred of empathy. These people had NO idea of the inconvenience we endured, nor did they care. The experience with Pulte mortgage was also the worst home loan process we have ever gone through. The repetitive request for documentation was so maddening we threatened to pay cash. It is VERY clear that the Pulte mortgage staff, and we dealt with many, is instructed NOT to think. They are trained to focus solely on "checking the boxes" to make sure that the transaction is flawlessly documented so it can be quickly sold to a secondary investor as opposed to providing a pleasant customer experience. We will NEVER purchase another Pulte/Del Webb home nor will we EVER recommend to anyone that they consider such a purchase. ... More

Closing went smoothly and Del Webb is very responsive.

Sales person very knowledge . When buying spec homes nothing can be changed. Very confusing with whom your dealing with a Pulte employee or a Del web employee.

Ronda ,our sales manager was wonderful and we just love our new home.

It started with the salesperson with great attitude and professionalism. When they started to build our house the engineer gave us weekly developments of the house. We are very happy with our experience and we highly recommend Pulte Homes with everyone.

I love my new house! Everyone that I worked was professional, friendly and responsive to all my requests.

That this is not a typical Del Webb property. Nothing i experienced at other properties are here. Wish the sales agent had told me that the facilties would not be like other Del Webbs. No food at club house. No dog park. Not many events for folks to meet

Very nice people to Deal with

Time-frame delayed due to COVID but not their fault.

More emphasis on quantity of homes built over quality of homes built. We have been in our home over a month and are still waiting on many issues to be resolved. Poor customer service. Not at all what we expected in a new home, especially considering the price paid. Many delays, poor workmanship, no pride in work done. Promises of regular communication throughout the build did not happen. Overall disappointing experience, although we like the community and area.

All the people from the sales office to construction people were great. Dean in charge of answering any questions was extremely helpful.

While we understand supply chain issues, the lack of communication about said issues causing a three plus month delay in closing was difficult to deal with. Losing a project manager during the build added to our frustration. The quality is acceptable and most problems are addressed in a timely manner but I would not have expected quite so many issues in a new build. The staff has been very pleasant and conciliatory but clearly over booked as additional construction moves forward.

Not particularly happy with Pulte mortgage experience.

Seems like they are more concerned about number of homes being sold and not quality and/or pride in their work.

The overall high quality of the building and materials.

The customer service is 5 star, would definitely trust this company to my friends

Working with Kristen Springer was the best part of buying our new home. Kristen is a real asset . She follows up and answers all questions. The actual process of working with sales was difficult and at times confusing.

It's all about communication with any builder. Stay informed, don't hesitate to ask questions or express concerns...in as polite and friendly a manner as you'd expect yourself. And remember, no one is perfect. All that being said, Del Webb rose to the occasion each and every time! I would do this again with this builder!

I especially appreciated the way my field manager Andrew kept me up to date on the progress of the construction and the way he brought the project in on time despite the supply chain issues created by the pandemic.