Del Webb Reviews

the home is beautiful, and is quality built. Just over priced

We are overall pleased with our new home. From start to finish, our sales representative was available to assist with any and all concerns or directed us to the appropriate person. The building team leader was responsive to our concerns during and after the House was completed. However, we recommend an independent home inspector and a real estate agent. In our case, both our agent and home inspector agreed that our home was well built

Due to turn over with Pulte homes I did not meet with my construction rep until the house was about 3 to 4 weeks from Dry Wall. In fact he told me that he was leaving the company in two weeks. I felt that he had a bad I really don't care attitude. Thankfully his replacement made up for all the negative experiences I had. Danny made it right and was very responsive to my concerns. In the end I was very happy.

Overall, the Del Webb home buying experience was good. The sales consultant, the builder, everyone went out of their way to be supportive and helpful. The exception was the Sales VP who came across very arbitrary and capricious. Also, the processes used by Pulte Mortgage were unnecessarily complex and challenging.

We had three different sales reps during our sales/buying cycle. The first two were promoted during our cycle but unfortunately the 3rd was a "rookie" and we knew more about the product & process than she did by that time. Our workmanship was just OK, but I guess that is to be expected for such "cookie-cutter" houses however the lack of true options to customize things such as kitchen appliances was very disappointing. After-the-sale responsiveness to house faults and issues is lacking severely - it is as if Pulte is saying "now that we have your money we don't care about any issues you are having with your house". One has to be very persistent in calling repeatedly to get anyone's attention at Pulte. Very frustrating! ... More

Happy with our home. Pulte used some bottom of the line stuff though. We will replace as we go.

The team was very responsive to our needs in the building process but there are some issues that need to be addressed presently which hasn’t been done yet?

Too many unfinished defects

They know how to build homes for elder people. They build single story home with good size for elder.

In the sales office the process is presented as easy and fast. The closing date had to be changed twice do to lack of cooperation between my bank and Pulte's multi-business agencies. Unless you have a really good reason to use an outside lender, it may be best to just use Pulte Mortgage. Will probably save you time if not money. After living in the home for a few months, the minor faults begin to show. We bought a home that was already completed where the builder decided which extras to install (or leave out. The floor tiles are not easy to clean because of the deep grout. We did not want rugs in the bedrooms. The countertops are not smooth, so they feel dirty when you run your hand across them. There are no handles on the doors or drawers in kitchen and bath. The landscaping is also not to our taste. I would advise that you as buyer make those decisions and get what you really want. The responsiveness to issues that we emailed has been less than fast. The HOA rules were given to me on a CD which wouldn't open to view. I requested a paper copy but did not receive one until after closing. Definitely make sure you know all about that before you buy. You may not like some of the limitations. Still I'm satisfied with the house overall. Love the amenities, the friendliness of the fellow residents, and the helpfulness of the DWO staff at the clubhouse. ... More

Used the cheapest materials possible. When I spend $700K for a home I do not expect to have replace things like door knobs, garage doors, repaint all the walls, etc. in the first six months. If they had spent an extra $20K they could have made it a quality house. Also garage is so tiny that if you park two cars, you can’t open the car doors. Driveway is so short you can barely park a car on it. Streets are so narrow the county is going to impose a no parking restriction because emergency vehicles can’t get through. It is obvious they used the cheapest materials and cut corners everywhere. Very disappointing! ... More

The tiles in our house came from different die-lots. They were placed poorly where a lot of tiles are up higher in some parts than others. The grout lines go from narrow to wide in same rows. Slivers of tiles were placed in the master bathroom. bathroom. Our lawn has been a disaster since day one. They laid the sod in different directions which should NEVER be done. The grass is so much higher in some spots than others. There are many, many holes where grass is missing. Someone could break their neck. The HOA rejected it from day one and they tried to cut tiny pieces to shove in but they all died and came out. It is a disaster. We told everyone that came out here that we will not accept this horrible lawn. The entire lawn should be ripped out, graded and good sod put down, all going in the same direction. Hard to get answers and this needs to be done ASAP !!! I could go on about the poor quality of other things but most have been reported. Some were taken care of and others we get different answers every time. We have at least 4 tiles that are defective and have needed to be changed since day one. ... More

Overall the house was well constructed but there could be improvement in some of the sloppy workmanship in the details. The builder was not flexible and many items shown in the model were not available or changed without notice. The salesperson and project manager made the experience more positive but it was frustrating not to be able to speak directly to the corporate office where the decisions were made.

When problems occured Jeremy saved the day, and I thank him f or that. He is a true Professional.

Overall positive experience

I was assured painters would return to touch up paint throughout the house that had been sanded but no show-Also door frame around front door never finished as promised

Our builder was very informative, kept us update as to the progress of our house. We feel the interior paint and windows are of low quality. The windows are cold and get near the wall with anything and you leave a mark. The stove fan installation was terrible. Parts of the mounting equipment we missing, it wasn't level.

Home buying experience was very good. Sales and building teams kept us informed throughout the entire process. However, given the premium price of the condo units, the craftsmanship and quality of the materials used is just adequate even with upgrades. Customer Care Manager is fantastic. However, getting replacement items under warranty takes a long time. A couple of obvious defects should have been addressed before the sale date.

On closing, we did not get a mailbox key. Nobody at Pulte took ownership to resolve this, instead, they made it my responsibility. After many weeks of promises and inaction, one person finally came through in helping out after I stated I was going to elevate my request into the public forum. That one bad experience created huge ripple effects due to critical mail not making it to us. We are still dealing with the fallout of this, even though we moved into SCHH on 1/28 and it is now 3/4. Thanks to the one person that, after almost a month, stepped up and helped out. NOTE as of 3/4, we are still not getting mail to our mailbox. I have to go to the post office annex to pick it up. Once super bad experience created ill will in an otherwise smooth transition ... More

This is my second new build. Very slow response time on repairs. They will not do repairs on issues found after final walk through. Now I have the bathroom countertop that has scratches we didn’t notice at the walk through they will not repair. The same on the granite on the kitchen countertop that was brought up at the walk through but now are saying that’s normal. The countertop looks dirty covers in water spots and smudges. All they did is sent the cleaners to reclean but still looks horrible. Now I have to pay to have it replaced. Ridiculous. It’s been two months still waiting for the stove to be fixed and the plumbing. ... More

Our new mutual experience was good with Alex. He was very professional, knowledgeable and responsive. After the closing it went downhill fast. They had to come back four times to install the right glass in the master shower. They came back four times to fix/replace the flex room doors. Finally had to remove entire frame. Still waiting for them to be painted. During final walk through we identified many issues with cabinets (screws coming thru range hood, dings and warped cabinet doors). None of these issues have been resolved after two months! Before we built we were told that they always put ac units on side of house. However after our build started they changed the process. We purposely built a screen room and extended patio on a lot backing up to a park. Now they built a house next to us with the ac unit 8 ft from our patio. It will be very unpleasant and not at all serene to sit out there in warm weather. All of these issues require multiple follow-ups by us. They don’t seem To care that we have outstanding issues after all this time. They just focus on building more homes as fast as they can. ... More

Can't say too much as I just moved in 2 months ago. I have started a list of things that need to be fixed. So many of my neighbors are talking about their house problems and how hard it is to get things fixed. I hope I don't end up in that situation

It felt like once the home closed the attitude went from “tell us what we can do for you,” to “we did that according to code and you need to accept that.” Items like fencing are not included. Builder issues have arisen in the community with ground movement, though not to us directly. Issues have also arisen with construction of the community center. But we love the location and our neighbors.

I do like what I ended up with, but looking back, this is an overpriced product. Pulte has builder level product, builder level quality, which I can get at any Home Depot. My expectations for the price I paid were much higher. Based on stories from others in our neighborhood, I feel very lucky with the sales person and construction supervisor we had - both were excellent in my opinion.

We paid over $800,000 for a less than 2,000 SqFt home. The fixtures, lights, plumbing hardware, and finish trim are all builders grade on the cheep end. The switch locations for various lights make no sense, The lawn is nothing but weeds. On the plus side, the house fits our needs very well, the location is outstanding, and the Del Webb activities and social aspects are outstanding. Those are built into the house cost, but the basic house is no where near a $400 per sqft property