Del Webb Reviews

The customer service is 5 star, would definitely trust this company to my friends

Working with Kristen Springer was the best part of buying our new home. Kristen is a real asset . She follows up and answers all questions. The actual process of working with sales was difficult and at times confusing.

It's all about communication with any builder. Stay informed, don't hesitate to ask questions or express concerns...in as polite and friendly a manner as you'd expect yourself. And remember, no one is perfect. All that being said, Del Webb rose to the occasion each and every time! I would do this again with this builder!

I especially appreciated the way my field manager Andrew kept me up to date on the progress of the construction and the way he brought the project in on time despite the supply chain issues created by the pandemic.

My wife and I had a great experience from initial purchase to move in. Builder’s team did a quality work. Through the weekly updates and pictures we learn about progress. The builder and his team deliver the work he promised all the way from start to finish.

The sales, loan, and closing staffing was very thorough and professional. These three critical functions of the home buying process worked well and I would say a rating of 4 to 5 is just fine. However, the quality of the workmanship and oversight was average at best. Bad caulking, painting, and cleanliness in terms leaving open food at the construction sight resulted in an unusual amount of bugs and etc. Floor had holes in concrete foundation in which we could not verify whether this matter was corrected before floor installation.

extremely messy with paint, grout , 4 weeks with out irrigation or grass being cut, so far

Attention to detail, outstanding quality control and communication throughout the process, and immediate, thorough responsiveness to any questions or issues.

Despite economic conditions and deadlines it all came together beautifully

Great buying experience , prompt delivery , good quality

I would not build another home with Pulte. I love my new house and glad I did it, but I would not do it again

Punch list items have not been corrected.

The buying process was easy. However the fact that you only have two weeks to make any changes or upgrades was troublesome. The pricing of upgrades is outrageous. Why the home has tile- carpet - tile in the entry makes no sense. And asking for that small piece of carpet to be tiled was not allowed.

It can take a while to get issues with the build quality taken care of.

Way to many items that had to be addressed after delivery. Building foreman should have seen these problems and addressed then while building. This is the poorest built home we have owned inn10 homes.

Love the community and we love our home! There were delays outside of our control and outside of Pulte's control as well, so that part was frustrating for everyone. My only real complaint is that we have been in our home over a month now and we still have a non-working oven. We waited weeks for the appliance repair person to come out as instructed, only to learn that the main problem is an electrical issue. Now we have to wait for an electrician to be scheduled. The fact that Pulte is okay with us living without a working oven and isn't doing all they can to more quickly rectify the situation is disappointing. Other than that, the home itself is beautiful and we love living here! ... More

A well designed home and community

Good experience. We communicated via text and communication was good and timely. We like this community and the concept which Del Webb developed. Lots to do and a good place to downsize. Safe and secure!

Phil, our building supervisor, went above and beyond our expectations. He sincerely cared about the construction and quality of our home. He was readily available to answer any questions we may have had; from beginning to end. Always kind and courteous, Phil made the building process very enjoyable.

Lovely home! Some communication issues, plus still waiting for some follow up work to be completed. Great project manager, who has been very responsive.

The process went smoothly and on-time and on budget

A challenging time with extreme turnover and supply issues. So it is unknown if Pulte would be different than we experienced from Nov 2020 to Nov 2021. The Pulte process assumes the work by their subs will be poor quality requiring three and four do-overs. Oversight while work is being done the first time by Pulte is almost nonexistent. Pulte gets involved after the fact when the initial poor quality has already been built in. There were extraordinary deficiencies evident during the Builders Walk-Through before Closing. The Buyers had to do the punchlist the manager should have corrected before calling for the walkthrough. Closing had to be delayed significantly after what was supposed to be the final walkthrough before Closing. Problem is what we found were evident at supposedly completion. You can only wonder what was covered up in the building process knowing so little oversight occurred. ... More

This has been a great experience working with everyone concerned in this whole process. Very happy!!

Delays in materials, appliances, etc., post Covid created challenges for all, however, Pulte, did their best. We are loving our home & the Sun City Festival community. Thank you.

Great field manager, answered questions, kept me informed throughout process. Would suggest change to layout of kitchen cabinets, microwave. Put micro above range so that upper cabinet to right of dishwasher could be used for dishes.