Del Webb Reviews

Pulte (Del Web) is our 4th new builder in California, All 4 were “production” / “track” homes. Of the 4, Pulte falls short, with the buying experience, the construction and its customer service.

I think the workmanship is poor quality. Response to items of concern is non existent. Cheapest possible products used.

I was promised alot when I bought this home in the area of "White glove" service. I never got anything close to that. Although the positive is I confident I have a very well built home, I was treating more like I was lucky to have it rather than Del Webb was lucky to have me buy it. My construction manager only called me once, and I am 3 months in and have yet to have anyone get back to me for 30 day inspection.

It seems Pulti home was rushing to hand over the house and finished their work with many issues. It's really a nightmare now to get hold of them and resolved the issues.

Very anxious to sell property but have been over selling and unable to address issues in a timely manner. Feel they are using many unqualified people for labor. House was dirty at closing.

We had 3 different field managers during the process and the lack of communication and follow through was disappointing and ridiculous. It took 13 months to complete our home and the final 8 weeks of the process went well with the newlya assigned manager. My entire home was floored with the incorrect flooring and I actually brought that issue to the field managers attention! He had no idea the floors were wrong but claimed he was at the home daily. I only received information or got questions answered if I reached out to them. I did get the VP involved during the final stages due to the fact that my home sat stagnant for 6 weeks. The cabinets in the kitchen are a level 5 upgrade but have so many issues such as nail holes, light rail installed crooked, and blemishes - they look so cheap for an Echelon Series home. Tile is cut so badly in master bathroom - clear caulk doesn't hide the imperfections. ... More

They are not flexible, and so far, do not follow through on making things right.

When I went to the final walk thru and later other repair issue FOUND. The construction manager said that the issues that my realtor and I pointed out ; he SAID he would send someone by to make the necessary repairs. how many months is a person is suppose to wait?

We are happy to be in the community. People are very friendly. However, Pultry uses subcontractors that don’t care about the quality of their work. Still waiting on getting repairs completed

I finally moved in on July 15 of this year. I am still working on getting issues resolved. I am very frustrated with how long this process is taking and response times. Even when tickets were scheduled some contractors just didn’t show up and did not bother to contact me. This whole experience has not been a positive one for me.

Rude, non responsive builder on my house.

I signed with lots of outstanding issues, but didn't want interest rates to increase. Issues include lack of electricity to appliances, holes in walls, doors not closing or locking, etc. The list is 20+ items long.

Sloppy work inside and outside. What first appeared to be small cosmetic problems soon turned into major concerns, because there were so many. I am still waiting for some issues to be resolved, especially the two colors of brick mortar. My expectation was much higher, especially for a “newly built home”.

I cannot recommend living in this community. The model home is lovely. This home and site is not what I expected in a home , certainly in this price range. My manager was able to give attention to my requests in the time allotted for the nessary

Poor interior paint and workmanship. Poor quality paint on walls and woodwork. It appears they were in an extreme hurry. Shoe molding unfinished and not nailed down.

Took 11 months to completion. Other homes in area were done before.

Not very responsive to providing information about operation of systems in the home. Did not provide all paperwork at closing, had to get some of it from neighbors

My countertop in the kitchen is cracked. I was not told that if I did not discover these cracks during walkthrough that I was stuck with the damage. I’m very upset that no one will have a dialogue with me regarding these damages. I have written several emails and no one responds.

Our building manager was courteous and responsive. The workmanship / attention to details were lacking in the construction of my home.

So far, has not been a pleasurable experience. Do many lingering issues. I hope pulte can get it together so I can change my review.

No choices in windows or rear and front door Extra cost just for interior window trim Cracks in cement on front porch not being addressed by builder. No drawers in bathroom vanities Salesperson was very good Construction foreman very good

Light switches don't make sense. Plumbing issues requiring seven holes in wall needing drywall repair upon plumbing issue resolved.

I love the concept and the community I moved into but the workmanship and the pride that the workers take in putting the house together was less to be desired for the price we pay for these homes.

Notice a lot of small touch up issues( grout, floor boards, paint trim) that are not addressed in a timely manner.

I think that the builder can do better.