Del Webb Reviews

We believe the supervisor for building our home truly gave it their best, however, after being in the home for over a month now, it’s apparent some of the trade contractors who actually did the work, were not consistently careful, attentive & thorough in executing their required work.

We've been disappointed with the workmanship on various items. Kitchen cabinets, paint finishes, etc.

Overall very happy

We had a home inspection done two days after we moved in by an independent agent. We would highly recommend any new buyer to do so. The finish elements done by the trades were definitely not ‘high end’ but probably typical with tract home builders. The charges for upgrades were high enough to incentivize us to do some upgrades on our own after moving in. Glad we did. Even though we had built four homes previously and had a good idea of what we would want in a home, the Design Center was challenging on many levels. Fortunately the community and activities are great, which were the main reasons we built at our location. . ... More

There is still a drainage and landscape problem. Otherwise other issues were addressed in a timely manner.

Workmanship is a bit sloppy

The location is great. Design center experience was top notch. Builder assigned to us (Spencer) very responsive and kept us up to date on progress. Title company was not the best I’ve used; one mistake is a typo; more than that is careless work.

As with other mass produced development corners are cut to meet deadlines. Del web was not forthright with some of their information. Too much emphasis on meeting closing dates. My sales rep was top notch!

Disappointed in the fit and finish

The sales people drummed into our heads that Pulte is not a custom builder. All homes are built to a standard. Silly me, I expected the models to reflect that standard. When we got into the home, we found several "standard" items that did not match the model. I have had to make modifications to the home to make it useable, With respect to the wiring in the home for TV, phone and internet, I expected the wiring contractor to understand how the cable companies would install their equipment. Once again, my expectation was not met and I am now going through added expense to make these services work as was expected. To new buyers: verify critical expectations before buying. ... More

Workmanship is my biggest disappointment. Sloppy painting and caulking. Oversized cutouts that had to be repaired (at least the one's I saw before closing). Cabinet finish work, clean-up lacking, yard is not leveled... I will say the tile work in the master bath specifically is great work. Pulte has responded to 3 out of 4 warranty requested repairs.

Things were not completed and when we contacted the Forman he stated we needed to contact the warranty department. Called about Windows not cleaned inside and out. They also left a razor blade on the outside sill to leave a rust mark on the outside window sill. Front door seal not put on properly and the fix was to add a piece of foam at the top of the door. We are away right now and will have to call when we get back home. Called many times to have front eve painted to no avail. Still needs to be done

Get everything thing in writing. Make your list write down issues with a good Description.

Home was not finished at closing. Floors were paint and stucco spattered. Promises on follow through for cleaning and repairs were not met in timely fashion.

The house floor plan is great. The community is better. But the workmanship was not nearly as good as I had expected. The dry wall is not even, the vanity lights are not level. The vanity in the master bath is not square. The good news is that that customer service has been responsive. Although the problems have not yet been fully resolved six weeks after move-in.

Make sure you get all your questions answered during the process. Do some research.

Everything went fabulous until we took possession of the home. We loved our sales agent Bridget and our builder, Lonnie was friendly and helpful sending us pictures of our house as it was being built. He was quick to respond to issues after closing, as well. But our disappointment was when we closed, so many things were not OK. Beverage fridge has never worked - still waiting on replacement, dishwasher and freezer never hooked up to water, doorbell was not wired correctly to work and rang by itself constantly, smoke alarm was not wired correctly and kept going off at all hours of the night, windows not cleaned - still have sticky residue on them, kitchen cabinets were not wiped clean - lots of fingerprints and residue on them, kitchen cabinet glass was filthy, shelves not set up in laundry cabinets, flooring products left in boxes in house, worker water bottles left in house and backyard, flooring had sticky residue I had to scrub clean, sink in garage filthy, etc... We love the house but the lack of detail to present the home in a clean, welcoming condition was seriously lacking. ... More

Other than Gina Zitella people did not answer phone calls and was very hard to get hold of them during construction of the home ,

While we love the location and community we have been disappointed with the overall sales process and the quality of the home. I can spend lots of time going into the details but bottom line is Pulte has fine tuned the overall home process so that there needs ( revenue and profit) is way more important then the customer quality and experience. We built a home in AZ with another builder and that experience and quality was a million times better.

Overall, we felt like Del Webb/Pulte were not totally honest and upfront with us during the buying experience. We were led to believe that everything in the Models was available for choice at the Design Center. Boy were we wrong. All of the nice touches added to the Models were additions by the Interior Decorators and are not available for selection at the Design Center. Then because the Community is so new, the house didn't appraise for the Sales Price and major hurdles had to be jumped so that we didn't have to come up with the cost difference at Closing. The Sales Staff can be very informative but you have to know what questions to ask because they are not going to offer any advice or heads-up unsolicited. We love our new Del Webb Legacy Hill home but we've had to make major renovations already to the ceiling fans / lighting as the only option provided was not anything that we found acceptable. You are offered only one ceiling fan/light kit or room light fixture option for the entire house which we found hideous. Before you sign on the dotted line to buy your Del Webb home make sure that you see the Design Center choices you will be offered so that you are comfortable with those decision as you don't get to make your Design Center selections until one to two months after you have signed the contact and put down a deposit to build your home. ... More

Working with the sales team was very nice as I had expected it would be. Working with the construction team has not been all peaches and cream. Have had more issues than I thought. I expected more from Pulte but not sure it will ever make it my expectations, unfortunately!

Everything from the start was very difficult for. We wanted to give up but our need to be close to our daughter and family for their assistance in the future didn’t allow us to stay in our previous home. We believe we were misled throughout the purchasing process. Told we were not allowed certain styles, colors or additions. We were left with secondary choices and not what we really wanted. The mortgage company made the short term loan a nightmare. Even having more than enough in investments, home, savings etc. the company made every step difficult. The bottom line is, if we had to do this move over again, we wouldn’t. Sorry, I wish I could be more positive but I can’t. Being a community of seniors, I know things could be made a lot more stress free and a lot easier with more assistance especially from HOA especially getting into all the apps needed to get answers and help. Just too much for some of us none techies. ... More

I didn't like the buying process. Once you lock in the structure part you can't make any changes even though they may be months away from starting. The same is true for your design selections. Also, I was told March - April as the most likely closing time but it was mid February. My realtor agrees that was the timeline we were told. I couldn't change that day or time without a $500 per day cost which is ridicules. I would not recommend anyone go through this process. The homes are nice but overpriced because you are also paying for the amenities.

Not impressed with Pulte at all

Our salesperson promised all sorts of after the sales support but then got transferred to a different development and pretty much ghosted us. Our project manager seemed pretty good at the beginning, then started neglecting more and more as we got closer to our move in date. there were still a handful of things that should have been easy enough for him to take care of shortly before or soon after our move in that just didn't get done before he stopped answering our calls or responding to our texts. The house is very nice, but there are a couple of places where the workmanship just missed the mark. ... More