Del Webb Reviews

Susan is a terrific sales person. She encouraged me to continue when I was disappointed with the loan application. I contacted a local loan company that approved me and she quickly suggested a home finish ready to move

we are disturbed that the finish work is not up to par. The painting work was terrible. They painted over red mud, missed lots of spots, They planted sod over scraps of roofing shingles so the grass was not growing. We went out and grabbed sod from a pile in the street and fixed this problem ourselves. Took 8 weeks to fix a problem created by Pulte Mortgage people that would have only taken a couple of minutes to fix.

They do an exceptional job.

I think they need to have someone help the new owner fill out the paper work...Where everything is, shopping, registering your car, info on banks, Dr., etc. Coming from out of State it is a little confusing trying to connect all the dots. You're pretty much left on your own to figure it out...

Examine every single detail of the model home so that there are no surprises with your actual home. Take nothing for granted.

Mike W our project manager was fantastic.

Dell Webb standards are excellent, but the quality of the workmanship is mostly subcontractor dependent. Our field manager was excellent and required many do-overs by subcontractors not meeting Pulte standards, but not everything could be identified and fixed.

Dealing with Pultie and Del Webb went as expected.

I found that our construction supervisor, Chris, was unresponsive and said what ever would make us happy at the time with no follow through vs. our warranty supervisor (Julie) who is totally responsive and takes care of any problems in a timely fashion and follows up to see that work is done to our satisfaction.

I have only lived here for 6 weeks. It would be better to ask after I have been here longer. It has not been without issues. Some have been resolved and some are pending. I continue to notice things.

There are a couple issues I have that should have been explained regarding the outside structure before I purchased the house. Other than that most of the house is beautiful and I am enjoying living in Texas.

This would be a five star rating except he home buying experience was marred by now a former employee and our home suffers from us making uninformed decisions with him. However, the company took action and he is no longer employed; everyone else is great..

Construction seems to be good. The people who do the finish work don't seem to have any pride in the work for the most part, a few do!!

I have only been in the house for 2 months. I am sure they will take care of any problems at the 1 year review.I feel very comfortable with everyone at Pulte/Del Webb. There are some design faults which cannot be changed. However the quality of the materials and fixtures are first rate. My main concern is the finish work. Trim poorly installed,paint and clean up should be improved! Our field manager was outstanding and he tried to accommodate us but I felt he was too busy and could not oversee everything.

Road noise from Dinah Shore Drive makes being in the backyard impossible. Road noise is even heard from within the house.

Materials used in build out are cheap, thin sheet rock, watered down flat paint, flooring less than average easily scratches with the slightest movement of furnishings, requires soft pads on bottom of every furnishing, heels on shoes easily scratch, small dog nails scratch, in other words, not conducive to living unless you plan to sit and not wear shoes or move, grout not sealed and not an option, thus spec home used white grout which easily gets dirty. Overall the quality of the materials used to build Pulte homes is less than average.

Builders were strict about modifications. There were a lot of "we can't do that" as we went through the options when buying the house. The changes we did make were well documented. Change control was excellent. Fit and finish is average, with all the subcontractors it was expected. The value (4*) comes with the community of like minded owners.

My praise will go to the assigned Realestate agent and my construction manager. I was not disappointed in either. The agent handled all my question and responded in a timely manner. The construction manager Aaron stayed on top of every phase of construction. He did a fine job. My complaint has to do with the sorry Concrete work and using 2x4 for trusses in the attic. Everyone in the neighborhood complains about the amount of cracks in the foundation, porch and garages. My house was no exception. Way too many cracks. In the attic, we replaced or repaired 8 supports that were completely cracked. That’s is what happens when you use poor lumber and 2x4 where 2x6’s should be used. ... More

After in the home you start to see the cut corners and design flaws Cabinets that need bumpers ( several ) to keep from banging walls, chipped tile paint on door hinges, sliders that don't fit tight. Small yet annoying flaws that should have been addressed.

Everything in the home needs to be upgraded. Corners and walls are not square. Paint choices are limited. We are already getting nail pops in the drywall. We had a great building supervisor, otherwise I think the build quality would have been worse.

Sales people and design department were exceptional ,great experience. From that point to the finished product was average at best. Knowing it was Pulte by Del Webb we expected the best but in reality was just average construction with some quality issues we did not expect. With that being said, we are waiting for some issues to be resolved.

Sales person, Jeremy was knowledgeable and very responsive. Good Guy! Construction Mgr, Greg was friendly and responsive during the build process. Easy to work with. A positive experience working with him. Build quality is poor considering the amount of money spent on the house. We have submitted more work orders (5) in the first two months of ownership than I have ever submitted on any previously purchased/owned property. Very disappointing and we would certainly reconsider the purchase if we did it over again. That said, Ryan and the Team have been responsive so far when answering a submitted service request. I am confident when I write that paying more than 3/4s of a million dollars for a house, no one would expect this number of issues in the first few weeks of ownership. Feel free to reach out to me if further discussion is warranted. ... More

You must first understand that these are total production homes. they build several at at a time so much is going on and I dont think there is enough supervision to ensure the best quality at all times. For the price of our home I did expect more in terms of quality work in the details. The little things matter...

Don't fall for markering. Problems that were solved not by the HOA were made if is something that the HOA has to be envolved Jimmy and his team will sole but wen HOA is required you won't have a imediatly response, I' m not even starting to move but problems are starting to grow

You really need to develop an extensive list of questions. The sales agent will reveal only what they have to...and the sales process is somewhat deceptive from our perspective (they don’t answer some things straightforwardly, they keep selling after your contract...for instance..nobody mentioned painting the garage... until we met with the construction manager...well down the process...he sold us on it). We’re glad we painted the garage...but it should have come up 6 weeks earlier. There were several things like that. Flat work is bad (many cracks in basement (less than 2 months in). Painting is poor and careless. Again, production builder...that’s what you get. ... More