Del Webb Reviews

Efficient. Great communication from financial and build side of the equation. Recommended family members to move here and they moved in last month. Great experience.

We knew we wanted "lifestyle". We knew that meant Del Webb. We had visited several other lifestyle communities, some Del Webb, some not. Carolina Overlook has the perfect combination of features, size, age, community and price. We couldn't pass by. The house is great, the neighbors are welcoming and the process was as simple as a hard thing can be! Moving is hard, but Carolina Overlook by Del Webb makes it worth the effort!

From beginning until end, our experience with Del Webb/Pulte has been exceptional. Sales, design, finance, and construction personnel were responsive, proficient, and a pleasure to deal with. Our beautiful new home was delivered on time and as promised.

We love it in our new home. Yes, there are less expensive places to buy, and they are fine. But this is better and well worth the money. The people are great, the house is great, and most of all, you will love it.

We were happy with the sales experience. Build Quality was very good. At pre-closing walkthrough, we were told any issues within 30 days would be immediately handled by quality control manager. That never happened. Two messages asking for very minor issues to be corrected were never answered or acknowledged.

“Make sure they hire a home inspector as the quality of the workmanship was unprofessional.. I would ask to see the certifications of the trades. No supervision of the trades, poor workmanship and total lack of caring and work ethic. There is a sign that says a clean work site is a safe work site. The homesite constantly had trash all over, including pee bottles. If they had done what our inspector said during the 4 pre drywall inspections they would not have had to remove the flooring and level the floor for the final inspection. For as much money as we paid for the house one would have thought that quality would have been a priority. It was not. Getting the house done was the priority no matter the condition of the house. After 6 inspections the home owner had to point out to the contract manager and senior manager of overall home blemishes and corrections that needed to be done. This no way matches our build experience in Alaska. The whole thing seemed like a bait and switch scheme. The model homes did not have the same quality issues as our house. Most everyone we speak to in the neighborhood has the same quality issues and concerns, some of them have more issues than we had. ... More

Overall, my purchase experience was good. I have been a bit overwhelmed with information regarding warranties and HOA policies but it will get better as time goes on.

From start to finish the Pulte team was responsive, professional and knowledgeable. They addressed questions in a timely manner and as promised gave weekly updates on the progress. I still have a couple cosmetic items that were not noticed prior to closing but those will be easily fixed. Would highly recommend the Sagebriar neighborhood. Looking forward to all the amenities to be up and running next year, lots of energy here for sure.

Lesson learned: Never sign closing documents assuming the builder will complete promised repairs afterward, even if you're acting in good faith. We were assured that all identified repairs had been finished, but several were not. Additionally, the project manager claimed that our oven's intermittent ignition (turning on and off every 5 minutes during baking) was normal operation. However, the manufacturer later confirmed this is not normal and may pose a safety risk. It's disappointing that, two months after closing, we're still working to resolve issues that should have been fully addressed—and that we were explicitly told had been addressed—before we signed. ... More

Everyone we dealt with, from sales to design to completion, was a pleasure to work with and resulted in our beautiful new home!

It went as expected from start to finish

We truly appreciated the support from the De Webb staff during our journey, especially from our dedicated sales manager and construction manager. We understood how limited the selection of lots was, and we recognized that many of the finished items would incur additional costs. This causes price increases that were not expected for this type of home. Navigating the overall project was challenging, and we relied on our sales and construction manager for the leadership we needed to ensure our home was completed on time and met our quality expectations. It’s clear that the builder has a thoughtful process and collaborates with an outstanding team of contractors, which has made a significant difference for us. Besides the Del Webb team, the builder had a fantastic group of contractors. ... More

Excellent from beginning to end! From sales to the superintendent! I am very thankful we choose Pulte! We are in construction for a living!

The entire Pulte/Del Webb team were a pleasure to work with Our construction manager Bryan and Sales Consultant Jeff were truly exceptional

Acceptable although inflexible on some requests

Overall performance is dragged down by the low quality of construction workers employed, which is unfortunately typical in Texas. This brings the build quality down and increases the number of issues that must be addressed after the closing on the home. The builder representatives I encountered were excellent and a pleasure to work with.

We had a great experience from start to finish on our new Pulte home. From the sales associate, through the design consultant, to the construction manager, every one was top notch and made the entire experience very easy and pleasant. We have built a number of new homes over the years, and this one went the best and we could not have asked for a better experience!

Sales person shouldgive more in Salesperson should give more detail info on does and don'ts before 2 days before closing. Should be given at contract signing day. More follow up. Just want sell and move on to next customer.

Del Webb Homes RE: Our new Del Webb home I thought that I would write to you about my recent experience in purchasing a new Del Webb home in the Sunbridge Community, Orlando, Fl. The first encounter with Sunbridge was meeting Chris B.. He was friendly, personable and knowledgeable about the home buying process. He showed us many models, and we settled on the Renown. My wife Joyce and I feel that Chris is a star, and hopefully he will continue to guide people thru the process. The next portion of the home buying process was the Design Center. We feel that this is a weak point of the process. Although the choices are available to preview online, they are not good pictures, and some choices are not available. The process was confusing. We felt rushed and that the 3 hour allotment was simply not enough time to make the number of choices we had to make. We were told that we had to make all of our choices then and that they could not be changed. It was very stressful to say the least. Unfortunately we were not allowed to make some simple changes that we thought would be helpful. i.e. moving a garage sink, moving a garage electric outlet. Buyers should be asked if they want electric outlets in the middle of a wall to allow for hanging TVs. The door to the pantry doesn’t make sense, as it opens into the pantry, cutting off space. Also, it would have been great to be able to flip the house layout. Currently our lanai faces the neighbor’s lanai. Very small space between houses. Our next step was meeting with our construction manager, Ashton T.. Ours was her first house to manage, so we were both on a learning curve. To say that she was outstanding would be an understatement. She is personable, knowledgeable, and simply a joy to work with. Her communication with us was always prompt. Her knowledge of construction was very helpful throughout the process. We never worried as we knew that Ashton would take care of anything that came up. She is another star in your company. My wife and I have built several homes, and have had many mortgages throughout the years. We must say the Pulte mortgage left a lot to be desired in a mortgage company. Not only was there poor communication, we felt that they were not listening to our concerns. We would be asked the same question over and over, as if they did not hear our answers. They asked for so many items concerning our finances, some seeming rather trivial. We received many phone calls concerning our existing home for sale,. We felt it was not appropriate for them to continue to call with the questions. We went with Pulte mortgage because of the incentive offered, but we would be hesitant to use them again. The property insurance through Pulte was another concern. We thought there should be better communication between Pulte mortgage and Pulte Insurance, but there was none. Overall our experience led us to have a gorgeous home that was built well with excellent finishes. Thank you for your time. ... More

From Angela through Mike through Debbie. We love Stone Creek and our Pulte team

Workers keep cutting my internet lines.

I keep finding electrical plugs that don’t work. Builder responsive but I should not have to deal with it. Caulking and in chipped tiles bathrooms. Window in laundry room doesn’t close. Sliding class door won’t always lock, etc

The home buying experience was positive, and our builder representative(Marvin) was very kind\good. We have been in now for a little over a month, and are surprised and disappointed with the quality and workmanship of the finishes. It appears that "speed" was more important than quality, finished, product. In addition, we have just had to call the customer care line as ALL of the toilets\drains\tubs\showers have backed-up. Not the first impression we were hoping for.

Most correspondence was completed by email.

We really love the home design of our home and Alex is a great project manager. However, the quality of the workmanship is below average across the board. The electrical contractor, in particular, was horrible. We had many issues with their work during construction and continue to find electrical issues now that we live in tbe house. In addition, nearly all walls are not plumb and none of the corners are 90 degrees. This causes a lot of issues when doing projects such as closet and pantry upgrades. In general, I feel like the workmanship of our home is sub-par and feel like we will have multiple issues to deal with as the home ages. Not very confident in the Pulte quality build process. ... More