Del Webb Reviews

Pulte Mortgage, Pulte Insurance, sales, created the worst experience. Failure from every point. Do not buy from Pulte.

The Sales sector: Felt we were pushed to make a decision that day itself. The Sales person told us we may not get the lot we wanted if we walk away from it that night. We deposited $10,000 that night when we signed the contract. Now that we are in LP home, I found out from others that they were given 7-10 days to think through for the decision. We now feel we did not select a model that works for us in a rush. The Sales person also chatted to provide only the best scores in the survey and let her know if we decide to score her lower (Intimidating). Design sector: Limited time provided to decide. This needs to improve. Restriction on what you can select since everything seems packaged. Selection of any upgrades from default seems way pricey. The Building sector: We could not complete the survey that was sent to us since we were traveling although reminded- all of sudden, the response to calls with questions are definitely poor to none. Mortgage and Closing sector: Fantastic. Although the loan officer was asking too many personal questions (offensive) that was not necessary. Cost: Expensive in comparison to other sub divisions. Community: People in the community are friendly and very nice. We are completing this survey to bring up fault in an individual survey for each sector that was sent out. If the person in the sector is approaching the customer to provide the best possible survey, what good is that survey for measuring performance? We felt intimidated. ... More

We have built before and this process was very timely and easy.

Lied to ... The lot we picked did not have a 20' wall of dirt piled on the common area facing the trees. now it does !!!! we were never told about this and if we were we would have picked another lot.. Once the walkthrough is done, no other issues that arise, other then the items on warranty, will not be remedied... unlike the developers in the last three homes I bought from a developer in a community who were customer centric and looking for a high NPS Net Promoter Score. We did not get the design, in part of the kitchen, that was signed by both parties and was part of the contract. I detailed this in the first survey and its clear no one reads them as I excepted call from Dell Webb addressing these issues. If this were the issues I had with my other builders there would have been a F2F meeting, NOT HERE ! ... More

Warranty issues handled quickly, very responsive.

The home buying process we thought was going to be fun, but it didn’t turn out that way. Several things we wish we could have changed after our sales person gave us bad information. One of those was that he told us we had to have the exterior gas line come out of our bedroom, when we walked around with our construction manager he told us that was not the case but it was too late to change. The second thing we didn’t know was going to be an issue is the tankless water heater, we have never had one, we didn’t know if we needed the recirculating pump and our sales person didn’t give us any guidance on the product, and now we waste so much water waiting for hot water, if he would have explained how the recirculating pump worked we would have been able to make a more informed decision. If we want to stop wasting water we would have to purchase a new one for over $3000.00. Maybe you should have the construction manager in one of the early meetings to explain these things if the sales people don’t know the answers. Because Pulte is so strict in not letting homeowners change selections. That is the most frustrating thing about this process along with a sales person that told us inaccurate information more than once. We would really like Pulte to let us upgrade the tankless water heater to the recirculating pump model, we would pay the extra material costs and labor, areas of having to purchase a brand new model, they shouldn’t even offer the model without the recirculating pump, I can’t imagine that other homeowners aren’t disappointed if they purchased the same model as us, cold water to wash your hands after using the restroom is very frustrating! We have already had 2 plumbers out to diagnose the problem and both said the only option is a new one with the recirculating pump. Not a happy homeowner. ... More

Good communication with the project manager

Pulte mortgage was very difficult to deal with. Our oven was not installed properly, resulting in the wires burnt creating a fire hazard. Any issues we had were addressed in a timely manner.

Our home purchase with Pulte and Del Webb went very smoothly and dealing with the builder was uneventful. The dealing with the construction person for the walk-thru was informative and all requested items to be handled before closing and move-in were taken care of as was promised. We would not hesitate to recommend Pulte and Del Webb.

I looked at this home at the end of March knowing I could not do anything until the middle of August but when I looked at this one l prayed right there the front room and said Lord if this one is the one you want for me this is the one I would like to have This is the One He saved for me and I am thankful because it is were I am suppose to be My husband passed away January 15 so I moved close the my precious family in FV Moved in August 14

Superintendent Travis has been very responsive at helping with punchlist and warranty issues. Build quality-there are walls that are not at right angles, messy grout work and drainage issues. HVAC issues that are unresolved. Noisy A/C condenser.

During the build, water run off was an issue and improvements were made based on my request. The basement is dry now. After closing issuse are being addressed one by one and going well. There are two significant issues about the garage and deck graded the wrong way appears to be a serious problem. We will see what happens.

Garage width is too small for 2 cars. Driveway to road has curb to drive over at each entrance and exit. Warrantee process is difficult to complete.

Disappointed in their finish work but the overall construction is excellent for a non custom home. They are not flexible with upgrading air conditioning systems and using a different maker for a dishwasher also no flexibility in including a gas line for people that prefer cooking with gas we put the gas line for $10,000 it’s propane and it is great to be able to have our Wolf Appliances and updated kitchen appliances however we had to remove the new ones they all got donated since no flexibility on choosing your appliances !!! The area is beautiful and well kept and people living here are great ... More

This was my first time going thru this process and from the first day meeting someone sales to the day I got my keys, it was a great experience. The builder and the construction manager (still call him) have been amazing and very professional. Thank you for making everything so smooth.

Overall, the experience was great. We only had one concern. After paying for the expensive shower head, the door would not swing properly as it hit the shower head. Any new buyers, beware of placement of the shower head regarding the shower door swing. It should be placed higher than the door top.

We had an amazing time with the help of Jill and Matt getting us in our new home at Del Webb homes.

From start to finish building our home in Del Webb Saint Johns has been a wonderful experience. Zachary who sold us the house was amazing walking us through everything we needed to know about the process and keeping us informed along the way. The design staff was also great helping us pick out just the right fixtures, tiles, etc for our taste. And Bryan our construction manager was right on top of things. He communicated & sent us pictures often to keep us informed of how things were going. We were in our house sooner than we thought & it is absolutely beautiful. I would definitely recommend this company to build your next house. ... More

Purchasing my new home at Del Webb has been an incredible experience from start to finish. From the moment I began the process, Katie, my selling agent, made everything seamless and enjoyable. Her professionalism, patience, and genuine care stood out every step of the way. Katie took the time to listen to what I was looking for and helped me find the perfect home that truly fits my lifestyle. She made what could have been a stressful process feel easy and exciting, always keeping me informed and supported. The quality of the home and the Del Webb community exceeded my expectations—beautifully designed, thoughtfully planned, and filled with a wonderful sense of community. I’m beyond grateful to Katie and the entire Del Webb team for helping make this dream a reality. It’s such a joy to finally have a home that feels perfect in every way. Highly recommend Katie and Del Webb to anyone searching for their next chapter—you’ll be in the best hands! ... More

We were so excited to take possession of our new home. We had a devil of a time, reaching Ian or anybody beforehand who could supply some basic details. We were excited to get the keys and very very happy however we walked over to the front desk and we weren’t even in the system, a terrible buzz kill for us. we went from ecstatic to despondent. Two months later, we are still not in the access system and we’re charged a late fee for our payment even though we mailed it in way ahead of time. This is not the way things should be working and we should be able to make a simple payment online. Susan at the front desk, took off the fees but now I have to call the main office and straighten everything else after our trip. Taylor was a great construction person and took care of the many problems we found. I am really disappointed. There are numerous problems with the landscaping service that are part of the HOA that I don’t know if our part of your domain. ... More

Several finish items that required additional attention are still not completed. This is partly due to our final move in doesn't occur till 11/20 due to personal delays. All other experiences with Dell Web, Pulte finance and Pulte Homes has been excellent and folks representing them great to work with. We just have the final detail work to finish.

First rate. David, the sales representative, did an excellent job helping us select a model and assist us to modify it to fit our needs and budget. Nicole was exceptional in assisting us with lighting, floor selections, cabinets and window treatments. Russ, the site manager, was always a call or text away. Whenever we had a concern he took care of it. All in all I am very satisfied with my Del Webb experience.

Buying our new home was easy, so far we like our new home and love the extended garage, we have 2 cars and golf cart. Only down side of purchase new home we have a 2 ton a/c unit it does not keep up if the wife turns the oven on in the day time to bake. Only complaints here. Far as the rest of the house we love it.

Home buying experience with sales rep was great.However,Post closing experience has been very disappointing. Two months after closing on a model home we are still waiting for issues to be addressed including a safety issue. Customer Care personnel when they do respond to service requests they indicate majority items are “wear and tear” and not “workmanship “ related. .To date no service calls have been scheduled .

The builder covered up water quality issues in the community.