Del Webb Reviews

Main issues were never addressed. Disappointed that our sales rep was let go. No continuity in transition. Project manager did not take care of main issues i.e. unstable toilet and flooring. Reached out to Garrett and never heard back. Very poor customer service. Issues should have been addressed immediately. We're still waiting....

I have built several homes for myself and spent over 30 years in construction. I feel my review is reasonable and accurate. 1. The Pulte team I dealt with were all professional, polite, and helpful. I give them an A. 2. The quality of material and workmanship was, at best, a c+. 3. Choices at the design center were limited and most items were overpriced. 4. The inflexibility of management was extremely frustrating and disappointing. 5.. Due to Covid-19, I have not experienced the clubhouse or amenities. It seems to be a quality built facility and I look forward to being able to swim, exercise, and become an active member of our new Dove Mountain community. ... More

Very slow to follow up on deficiencies. Still waiting on plumber to fix toilet placement in that doesn’t meet code. Been behind house is full of weeds and HOA nor builder has solved the issue.

It took over five months for our house to be completed. There was some delay starting the construction. At completion of the home it took us another 30 days to deal with all the defects. We're currently living in the home and it's acceptable now however we still find shortcuts and shoddy workmanship when we look closely. For example we just noticed the garage door opener is only half attachedin the front. They installed the support in the wrong spot so the opener bracket doesn't fully touch the wall. Yesterday we noticed the doorbell button seemed poorly positioned and found out there weren't any screws really holding it in and that the wires have been cut so short it's on the verge of shorting out.... We just had the tub guy here to buff out all the gouges in the tub from the construction workers... Issues like this continue to be a problem.... ... More

Disappointed in the quality of the build. They would rather re-do things 3 times badly than get it right the 1st time. We're in the home just over two months now and are still waiting to get things corrected due to Covid 19 issues and shear volume of other on-going construction. We did get the lot we wanted but at a very hefty premium. I guess time will tell if we made a good choice to move here.

The quality of some of the workmanship was not acceptable. Paint left on carpet, wood floors, and cabinets. And stove top. Wood floor has wood missing in planks. Many cabinets not working properly or not lined up . Put in work order several weeks ago and haven’t heard anything.

When we signed the contract to purchase our home we were told to expect a February or March close. We were hit with a combination of weather and poor communication. In fact, the day before closing and just after wiring the closing money, we received another call about another delay. It took a VP and area manager to finally take seriously our concerns and get to the closing table. We finally closed at the end of April. Mega company with lip service about the importance of having satisfied customers.

Cabinet drawer still not replaced. Countertop was damaged and 2 visits by installers said it has to be replaced. Not getting any updates.

I am not particularly happy with this whole experience. Many instances of bait -and - switch sales tactics, starting with down payment amount at contract signing, look and care of surrounding common space, and choices of color and design of interior finish. 2 examples: one color paint for all rooms, picked from only four available colors; one color laminate flooring for all rooms. Exterior materials good quality, interior is good for only what you see. The 'in-the-wall' mechanicals are minimum,at best. Workmanship is dependent on specific trade, but overall low quality, minimum standard. And you get no custom options at all. Community, neighbors, amenities all good. Warranty work, not sure yet. Made call concerning insufficient insulation, was told non emergency repairs will be addressed after pandemic restrictions are relaxed. ... More

The quality of materials seems to be good. The problem so far seems to lie in the carrying out of the warranty work. Promises are made, however, the actual carrying out of the warranty work by the contractors is sorely lacking. Communication needs to vastly improved between what I as the homeowner reports to Pulte/Del Webb and whatever Pulte/Del Webb passes along to the contractor. The contractors show up to complete the warranty work uninformed and unprepared to complete the work as requested. The contractors seem to be unconcerned how to effectively complete the work, and they have no regard for the homeowner living in the home while the work is completed. There is no concern to protect the home furnishings from dust and the effect of the work on the home. There are steps they could take to remediate the messes caused, but they refuse or state they were not instructed to complete those steps by the Del Webb/Pulte representatives. We have had to send a contractor away without completing the work when this occurred. ... More

The sales staff is friendly and helpful. The subcontractors are horrible. The construction supervisors we had are no longer with the company. They were terrible. We have had a positive response to our concerns and are awaiting scheduling of repairs to be made. Much time has been spent worrying and fretting about our decision to build here. We lived 1300 miles away when building took place. I would suggest if you build here, you rent here and watch every day the progress (or lack there of) being made. This was/is a very stressful time. We are being assured that all issues will be addressed. Ask us in a couple of months. ... More

Management uses that is someone else’s job

We love your new home in SC Festival BUT as of today, we still have NO response to our 30 day "fix it" list - we are 70 days+ since moving in. We followed your rules & payments made but the rules don't apply to you! Get moving Pulte. Your excuses are not working.

after the great sales pitch DW/Pulte was the greatest and would provide an error free package all inclusive, not quite. Sales was great, financing was rough but it took 5 people to get it in order for closing. Project management was lacking in maturity and experience. Punch list items still not done as well as warranty items now, of CV19 is the cause. Action was late on my punch list items and many left at closing I trusted would be done but were not. Many simple things I asked for they refused to do or used the permit as a reason not to do, not good buyer relations. I told them at start I was a retired engineer/construction manager but that didn't seem to phase them. They blamed things on subs which is a age old excuse I heard 35 years ago, I guess no realizing they are still responsible. A complete package it was not, I am still coordinating with cable provider to get service that should have been done during construction, this experience was not fun. ... More

Moved in on March 20th. We have a long list of unresolved punch list items that no one is addressing. Covid is not a valid excuse for poor customer service.

We moved in one week before the Covid 19 crisis affected the US. We have found Del Webb to use that excuse to delay fixing issues that could be addressed during this time.

Would like more care with finishing touches on outside of home. Trim missing. Caulking very rough and sloppy. Extra globs of cement left to harden on sidewalk and garage floor.

Insure all punch list issues have a specific completion time established. Be aware of the slow hot water delay due to water lines in the slab. Closely inspect final cleaning quality.

I am really disappointed by the really cheap finishes that were sold to me as “upgrades”. The lack of attention to detail is astonishing. My construction manager told us that the shoddy work was “within their specifications”. When I asked to see the specifications, he told me that he didn't have them. After closing, every neighbor that I met has had complaints about their homes. We are making the most of our decision and investment — thank goodness for nice neighbors!

Everything was good in the beginning. We live in Colorado and are buying a new home in Ocala, Florida. Felt like we were rushed through the walk through and didn't really get a chance to look at the house throughly. We have issues with the house but unfortunately have not moved to Florida yet so we are having issues getting repairs needed. There is a wall on a pocket door which may need to be rebuilt. We have some tile which needs to be replaced. Construction was eager to move us along and only concerned about getting a good review but not really wanting to help us. We love the community and our neighbors. But their customer relations need some work. They say that they will call you back and don't or don't show up when they say they will I don't like being lied to by Chase (a service rep) They also came in our front yard when I was not home and tore up our front yard with out letting us know they were coming. Apparently they do this to every house after closing so they should have told us before it happened. ... More

Issues: 1. Master bathtub was reglazed (used); still waiting on a new one 2. Corian slabs chipped and scratched in master bath shower; still waiting on resolution 3. Paint is peeling on exterior of home; still waiting on a resolution 4. Air Conditioner is making a loud noise and AC person said it needs to be replaced 5. Electrical plates for ceiling fans are not adequate, electrical plates were installed for a regular light fixture instead 6. Garage door keeps opening on its own; repair person was here and reprogrammed the garage opener, but the issue still exists 7. A tree in front of the house died and the same tree was replaced and it is dying too ... More

Does not do as they promise.

Buying experience was pretty good. Closing was a joke. Del Webb/Pulte employees stood over us encouraging us to give everyone a 10. The trades who worked on our home were awful and extremely sloppy. Pulte said the windows in homes were hurricane proof, double pain with vinyl frames. We got hurricane proof only. Neighbors are filing a class action suit against Pulte.

Builder very slow to correct warranty items.

The homes are put up quickly and often times things are overlooked r just not finished. Beware every little thing adds up quickly so it is easy to add $50,000+ to your home quit even noticing. You will spend extra of your own money fixing the shoddy taping in the garage and repainting as the paint quality is very inferior. The homes are crowded in and it seems that every inch of space is filled. However, the facilities are too small for the number of homes and they will never be able to hold events for the entire community which makes getting to know people hard. If the tell you there will be 400homesplan on 500 etc ... More