Del Webb Reviews

They are in over there heads. Cutting corners to get things done faster. Instead of doing it correctly from the beginning.

Definately pass on to new buyers. These homes are high quality.

At first there was constant communication. Once I signed and was committed, things changed. They said I would be kept up to date on everything but that was not the case. I had to ask repeatedly for information and updates. My salesperson left halfway through the process and the only person I had any contact with was the construction manager. It was a very stressful process.

Quality was good in most areas. There were areas, however, where it seemed that the idea was to just get it done and not worry about how it looked. Examples: Paint sprayed on the window frame, nails in siding not driven in properly, sod layed in such a way that the yard is uneven and full of holes and landscaping planted haphazardly.

They build decent homes, our salesperson was excellent, but we had a 31-item punch list that was only partially completed when we moved in. Getting them back to finish was confusing and slow, but they finally completed it. The handoff and relationships between Del Webb, Pulte, warranty work, and the management company is not clear and could use some help.

We couldn't be happier with our new home.

Great floor plans, amenities and delightful people to deal with.

The builder was very clear and professional while conducting the final inspection. Any issues noted were addressed and taken care of.

From the sales experience to the build and closing was a seamless well coordinated experience. The whole team was professional and excellent at their respective jobs. If your looking for a 55+ community with great amenities and a very active social life you can not go wrong with Del Webb at River Lights in Wilmington, NC

Delay in response. Don’t like music for new home builders to follow up

Excellent, immediate response to us from Joey Simpson re numerous important repairs. Contractor installers not getting it right the first time by far the greatest of issues!

The coordination between the teams has been great. The sales, building and after closing care worked well together to help achieve the intended outcomes.

Beautiful community; quick build, settled on time; lots of amenities with HOA fee; neat app lets you place furniture & manage your interior before you move in.

I did not live in the area during my home construction and because of the Pandemic, it was basically designed virtually. My builder was aware of my inability to travel and communicated with me throughout the process. He also took photographs of the house during different stages of the production. He answered all of my questions and provided detailed explanations, especially when I seemed confused. Apparently, there was a shortage of appliances because of the Pandemic and my builder offered to substitute any that were not readily available. After hearing my displeasure with the substitutions, he contacted the vendors and all of my appliances originally selected, were installed before closing. I could not have asked for a better experience working with my builder during the construction of my beautiful home. ... More

It takes time to settle in and evaluate the home with what needs work and what you enjoy most about it. I have been fortunate to live in several new homes in the past and can’t help but to compare workmanship. I am very happy with my new place and it already feels like home!

Final walkthru produced an unacceptable number of touch-ups and repairs. Follow thru was not prompt and had to be argued as Customer Care Del Webb contested almost every repair. Very low standard of quality. Again, customer care is actually Customer No Care. Would not recommend.

The overall home buying process was easy and simple. My complaint is that the landscaping at the back of the house was incomplete and looks terrible. Complaints to the HOA have not been productive. If Del Webb/Pulte would respond in a positive way to improve the landscaping, that would be appreciated.

No communication. Deadlines not meet. Once closed - promised work no t completed As agreed at closing. Battle entire process. Ran out of sod. Just left bare dirt- irrigation system watering dirt.

Over all the house is good it just seems that after closing things take for ever to happen Are builder Tim turned in a cabinet that had a crack in it to be replaced that has been app. five weeks ago still nothing and then there is the landscapers and sprinkler people that do the worst work i have ever seen. The quality of paint we were able to select from was very poor unable to wash any of it.

Good workmanship. Great design. Quality appliances.

Overall great value for the money!

Great quality home and completed on time

We were updated though out the process and the issues taken care of.

Quality is gone… everything is rushed… and attending to errors and construction issues is an uphill battle!

Beware. Tape all of your conversations with all people associated with your transaction from first meeting to Close of Escrow. Most of the people are not trustworthy. Workmanship is poor. No attention to detail. Document everything.