Del Webb Reviews

Generally speaking, my home is well-built structurally. The quality of the finish work (flooring, trim, paint) however, is fair at best. Pulte was definitely more interested in getting the house finished quickly versus finishing it well. Someone, other than local construction management, needs to have the power and authority to insist that quality is prioritized over a closing date. This is my eighth new home. I know what a well-built, quality home looks like and entails. I love the location and the community. Over time I can and will correct all the quality issues. It’s very disappointing to have to do so. ... More

Home buying should be fun and this was not. I chose my home lot because of the location and views, not being told that there was a hill and homes being built above me. I paid a premium for my lot and now all my views are blocked. The finishing up my home was delayed over two months, which was very frustrating as I never knew whether it was going to be done or not, and when my move-in date would be. But, when I finally moved in, I love my home, and the small issues have been taken care of. The neighborhood is fabulous and the amenities are beyond amazing. So I guess, all in all it’s worth it.

The materials used are of mediocre quality. The design is sub-par for livability in the Martin Rey unit.

We have built a number of houses and this was the worst experience so far. The salesperson Karen was excellent—professional and extremely helpful however she had to work with corporate policies. Overall in the end we are satisfied with our home but the overall experience was a nightmare. I absolutely would not ever consider using Pulte mortgage. Use anyone else—very inefficient and problematic. We had recently financed a property with another mortgage company with no issues but with Pulte they continually dropped the ball. There was also no consideration of customer needs. They delayed far beyond our finish date then wanted to close 3 days before Christmas and demanded that closing be in person when we had been told that it could be via Fed Ex since we were out of town. This was so they could make their quota for the year. Communication during construction was very limited and if not for our salesperson I would not have known what was going on. I feel that Pulte has some very good people like Karen but they are severely lacking in concern for their customers needs/customer service. What should have been an exciting experience was anything but, ... More

Sales agent was not helpful other than day when we purchased. Our realtors tried to get answers from sales agent, but wasn't getting prompt responses from sales agent. Sales agent got transferred to another location. Was difficult getting information to close as the Escrow agents also changes 4times.

There is a severe lack of communication between the construction team and the team that schedules walk thru and closing appointments. Do NOT give up your current residence until you have the keys for your new home in your possession. Having a final walk thru scheduled when there is no flooring, no plumbing fixtures, no appliances, no toilets/showers as a start and your closing as I knew at that time was in 3 days! There were still more "rescheduled" closings after that as well.

Sales agent was super. Building site supervisor was responsive. But there were about two dozen issues regarding poor workmanship or carelessness of builders. Fortunately, customer care response to outstanding issues has been great. Builder did promote its mortgage company, which pushed unacceptable terms; we were able to find much better terms easily. Title & closing was a grease fire--completely disorganized. Builder could not produce a Certificate of Occupancy in time for the initial closing date, resulting in a delay and forcing us to waste vacation and travel time. On day of closing, title company was lax communicating with our lender, jeopardizing receipt of funds. Title officer was very tardy arriving to office (we had a three-hour drive; she was local). ... More

Add ons and additions explained in more detail. Forms/requirements for landscape issues way to difficult.

Way too many excuses as to why they couldn’t meet their commitments. Yes, we were well aware of the staffing and building materials shortages. Took way too long to get someone out to fix things.

Our home took almost twice as long to build as originally told, but that was fine as that seems pretty typical in the Las Vegas market, and we weren't in any hurry. The home is very well built, but right when we did our home designing (after contract was signed) we were told we could ONLY paint the inside FLAT WHITE due to supply issues (no other builders seem to have this restriction). Once our house was eventually complete, we had to wait about 2 months for the wall microwave/oven combo to arrive (more supply issues apparently). The worst part, though, was that we originally went with Pulte Mortgage (Del Webb in-house financing) and while we had a lot of hoops to jump through since we are both self employed, we seemed to check all the boxes to get approved. The main reason we went with Pulte Mortgage was because we were given a $6k credit at closing if we did. Well, it's late January and our house was almost done so we were told that we were closing by end of February and we needed BOTH our personal AND business 2022 tax returns done to get final approval for our loan. The IRS had not even finished publishing final guidelines for the tax year yet. So, VERY LONG story short, we ended up going with Del Webbs "backup lender" and they did NOT honor the $6k closing credit since we did not go with their preferred in-house lender. Very disappointed in how they handled that. They knew from the beginning that if we did not close by the end of 2021 that they were going to require our 2022 tax returns, but NO ONE EVER SAID A THING!! All that said, we love our home and it is very good quality, there were just too many pot holes and speed bumps along the way that, in the end, made it a very frustrating experience and ultimately showed that Del Webb is just looking out for themselves and their bottom line and not really caring about the customer. ... More

The whole experience of taking out a mortgage for 1/2 the cost of the property was absolutely terrible. It took me 3 days too pay cash for the house but they couldn't figure out in 4 months if I could afford the mortgage payment. If you have a business, investment properties etc. don't waste you time with Pulte!

Our building construction manager was very responsive however he took time off during birth of his son and during that time, response was less than acceptable. He is back and I assume we will be getting the same response to our punchlist items as expected

For the price of a Pulte home, and the current building quality does not match the price. The poor tiling, painting, and installation workmanship is not acceptable. The missing kitchen parts, appliances, incorrect tiling, etc that was not fixed before we were forced to close at year end does not reflect a superior builder. The current open items that do do have closure dates is totally unacceptable.

The contractor site managers and other personnel have been knowledgeable, polite and considerate. I have had minor problems with the dwelling but so far these issues have been resolved except for items deleted or on backorder. I purchased the backyard landscaping from contractor. I am disappointed with the results and would not recommend this option purchase. However, homeowners who are installing their own backyards and pools lack consideration of the near neighbors. Overall my experience has been marginally positive.

Be aware of base pricing increases when in the discussion phase prior to signing. Base price increases were almost weekly and sales dept was surprised and not able to hold. Even the posted brochure, w/ pricing, in the model became outdated. Know that the home pricing Excludes the land. Land- we had to blind bid for top 3 of 5 lots in a lottery. Totally insane even with current housing environment. Lastly, what builder does not include gutters in the base price? $3.500 upgrade.

Eagerness to close the sale, but lack of attention to the completion of the product.

Your initial survey was requested within 24 hours and provided no time to observe all of the workmanship deficiencies therefore all of the necessary corrections are not yet identified.

This house was rushed and quality suffered. I can not recommend Pulte for a home that is not built that can’t be inspected prior to purchase.

I feel the quality and attention to details was lacking. Once I did the walk through I could see poor painting and floor work. Also three of the drawers wouldn't roll out smoothly or at all. Meaning they installed them knowing this and then walked away from the job. Leaving me to deal with getting it using the warranty.

Models vs options were not clear. Ex - all other townhouse models have shelf under stove top in cabinet. Milan does not. Model has chefs kitchen so there is no way to know there is no shelf - just an empty box. Deceiving!!!

We were not told about many options that we have liked and would have purchased.

Pulte builds these homes as quickly as possible. They use multiple contractors with little supervision. The Pulte Representative is responsible for overseeing every element for approximately 30+ homes. An impossible task. In my case, the wrong fireplace was installed, the wrong countertops were installed, light fixtures in the wrong place, damaged dishwasher installed (and installed improperly), trim kit left off of oven, 200+ items on walk through punch list...

Poor workmanship and quality

Be aware that the builder does not work well with lenders or customers when it comes to scheduling the closing.

I am pleased with the quality of the workmanship that went into my home. There were some issues that stalled the closing of my property, which had me in tears. I felt that I was literally interrogated by one of your sales personal. Thankfully there was an understanding Pulte employee who guided me through working out a solution to complete the sale in a timely fashion. I would not want to go through that agonizing period again and should never had to.