Del Webb Reviews

House was not ready at closing. Sod was put in the day of closing. No white glove walkthrough at all.

The builder has been really nice in trying to remedy all issues

The construction of the home is well built and energy efficient. It the finishing work we have a problems with especially the painting and cleaning up before walk through. The other problem we had was landscaping, sod. The homes are being rushed through actually so that they can close on homes. The community and amenities are wonderful. We had a great experience with Pulte financing personnel. Needed several work orders submitted for finishing work inside and outside to bring home up to new move in condition. Lack of attention to detail work. The repair workers were excellent and did better job than the building workers. ... More

Obtaining a mortgage from Pulte was like having a financial colonoscopy . Not fun. I moved in at Thanksgiving, still waiting for builder's junk to be removed from my garage.

I’ve been in my home for 7 weeks. I love my home but it’s taken awhile to get here. I believe there can be an improvement in coordination and communication. For the price I paid, I expected a cleaner more customer focused attitude throughout the construction of my home. I needed to escalate many issues three levels above my field contact. He got everything done and more importantly he took ownership until the issues were resolved. That is a priceless character and I truly appreciate his involvement!

It’s is not easy to get items requiring correction addressed

Don't rush the builder but encourage staying on task without cutting corners.

Overall we are very happy with our home.

Experience could have been better if Pulte cared about fit and finish.

When a contractor completes a job, the construction supervisors need to do a better job inspecting. I have 2 light switches that control nothing, and a shower floor that puddles 18” away from the drain. Have requested repairs.

First, love the location and folks in eTown Del Webb are very friendly. The building experience was OK. Our home was delayed which did not shock us but it also sat with no work being done on it for several weeks which was very frustrating. The superintendent we had is no longer with Pulte and the new supers seem to be much better. We feel the quality of the home should and could be better for the price. Pulte needs stronger quality control and higher expectations from their subs. Believe me, I know how hard it is to find workers but if they would hold them to a higher standard and expectations during the build they would probably not have to keep going back to homes to "redo" their work. Overall I would recommend eTown Del Webb but just stay on top of your build, be involved. ... More

Workmanship...not impressed, Closing should have been easy (cash deal) however it was anything but, Many small issues such as wallboarding over ceiling light sockets during construction, initially installing cabinet and door hardware in the wrong finish etc.

Renee, our salesperson was exceptional throughout the process. That's the good. The rest is average. The trades people who built the house really didn't care. There were issues with the structure, electric, drywall, HVAC, cabinets, appliances, doors and paint that needed to be rectified both during construction and after closing. Two months after moving in we are still finding issues. My advice to anyone buying here, GET A HOME INSPECTOR AND HAVE MULTIPLE INSPECTIONS DONE. Lastly, when I need to submit a home repair claim, our representative is responsive.

Lots of either unfinished or wrongly performed items plus rushed to closing

I would give a C- to the overall experience. I contracted in Nov. 2021 and moved in Oct. 2022. During pre-settlement walk thru I was given blue painters tape to mark any items needing repair. There were so many, they should have been noticed thru Pulte's quality control and not the responsibility of the buyer to point out. The builder has been very responsive to fix detected issues. My impression is that there is a rush to complete these units and quality standards are not what you would hope for new construction. For instance there was over a foot drop off from the cement patio to the back yard, the front door was not square and daylight was visible on one side. The shower wasn't completely caulked and kitchen tile had grout missing near exhaust fan. It remains to be seen if there are any roof leaks or other issues over the winter. In addition, it's a disappointment that the builder/sales agent wasn't more forthcoming about the low income housing requirement for new builds here in the county. I contracted out of state by zoom meeting and there was no mention by the sales person, nor indication on a map of the neighborhood about ADU's. I would have preferred to know this in advance. Parking has been an issue with some units possessing more cars than number of bedrooms. ... More

Overall I was disappointed with the process. While I feel we did receive a quality home, there were some items around the workmanship that were just below what was expected for the price. In addition, I was told the house was complete and was expecting a house that was complete on the date of close only to arrive to a house that was missing a shower door in the master bath, screens for the entire house and a few other unfinished items throughout. It is six weeks after close and we are still missing these items. While I believe we will eventually get all of these items taken care of, it was not adequately communicated from the start and I have had to initiate a lot of follow up around keeping the process moving. Finally, there was little attention to the details to make you feel like a valued customer. We were essentially shown a drawer full of owner manuals and handed the keys at close with little instruction or organization around handover, how you pay for HOA fees, warranty process, etc. There was also no information given to us around the irrigation system, typical watering schedules or maintenance. This we will have to go investigate ourselves. Some of these smaller items would take little time to accomplish and go a long way to making you feel more valued and wanting to recommend the process to others. ... More

First off, too expensive for what you really get. The end product looks very nice on the outside, but if you really pay attention, you’ll see that the people in charge of quality control let many things slide, I assume, hoping the homeowner will not notice. The side of my lot was also cut in a way that is going to cost me a lot of money to fix, something that would have been very easy for them to take care of at the beginning. I also had to request for them to clean my house before moving in, because it really was disappointingly dirty and dusty. A friend of nine bought first phase (cheaper) and her house definitely looks like they used better quality materials, Had better quality control and craftsmanship, even though I paid a much higher price and bought more upgrades than her. Not discouraging anyone from buying, I love my house it’s awesome, the community is great, but if you buy, you must stay on top of everything at all times. ... More

We had to trade for a spec home as the house we chose would not be ready as promised. Our lease was up and rent without a lease was an additional $800 a month. So I did not get my farmhouse sink and a couple of other upgrades I selected. But we do like the home we ended up with.

Sales person was very helpful, but my confidence in the team decreased as time went on. Many issues with house that showed lack of attention to detail and hurried sloppy work. Warranty team hopefully remains responsive and is on it. For the price of the home I expected frankly a better product w/o the crooked switch plates, miswired garbage disposal and dishwasher. Gas service went out for two days. Slow workmen on doing repairs. Hopefully things will improve over time but got to say it has been a source of stress and disappointment.

Parisa and Chris were wonderful! They were always available to answer questions.

Lots of annoying little problems. The construction materials seem cheap and inferior.

Our sales person, Jarrod, was very responsive and reachable during the entire process. He was compassionate about our concerns during the build process. Our build went extremely slow, with nothing much happening for months on end. We wished that the communication of reasons for delays were provided to us in a more effective manner to alleviate our anxiety. Overall we are pleased with the outcome and love being a part of Sun City. We would not recommend building, but instead buying a spec house that has already been built.

I found some issues on the long run after moving in, but the Project Manager was so professional handling the complaints that fixed most of them.

Estates construction took precedence over garden and classic models. Delays and excuses from construction team from start to finish. The lowest level of paint was used in the interior. We had to purchase a refrigerator on our own. Pulte credit covered 60% of the cost. We regret the decision to build with Pulte.

Closed in September and I'm still dealing with items that were never completed. Took several weeks after closing to install a missing appliance. The quality of workmanship needs a great deal of improvement. After completion cleaning was poorly done and I'm still cleaning paint off of the floors and windows.