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Del Webb Reviews

What Real Homeowners Say About Del Webb

With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9785 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.

Del Webb

has 4 out of 5 stars overall

9785 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

His experience, professionalisms and reputation

  • Carl C.
  • Verified Homebuyer
  • July 28, 2021
  • Immokalee, FL

Homes are elegant yet sturdy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The field manager on my house was excellent.

  • Cathleen Z.
  • Verified Homebuyer
  • July 28, 2021
  • Spring, TX

This community has an HOA on steroids. Fees to make improvements such as gutters and generators etc. are insanely overpriced. I feel robbed every time i have to pay one. A nominal fee maybe, but this is rediculous.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great overall experience

  • Jonathan R.
  • Verified Homebuyer
  • July 28, 2021
  • Saint Cloud, FL

Pulte and Del Webb have the process perfected. The sales staff was knowledgeable and able to help us navigate through our multitude of questions in the beginning. Our building site manager was well versed in the newest building codes and had his finger on all supplier issues. Communication was key during the building phase, and our manager was very responsive to all inquiries..... and communicated with us even more than we asked. Very much a plus. There are always minor workmanship discrepancies, and the owners warranty appears to be straightforward and easy to interface with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Delays, delays, delays!

  • Carol D.
  • Verified Homebuyer
  • July 28, 2021
  • Ponte Vedra, FL

Be prepared to upgrade everything! The basic home is really just that - basic, bottom of the line.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Del Webb - Had a great builder.

  • Debra B.
  • Verified Homebuyer
  • July 28, 2021
  • Griffin, GA

Had a great builder. He made everything so easy.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Dell Webb Myrtle Beach

  • William D.
  • Verified Homebuyer
  • July 28, 2021
  • Myrtle Beach, SC

Great purchasing experience. We used Pulte for mortgage, insurance, title and recommended closing agent. We have purchased 5 homes over the years and this was by far the best customer service experience. Overall we are generally satisfied with our home. The one issue we have is the sloppy finish work and painting. Our hardwood floor needed to be refinished, have paint on cabinets and multiple areas where paint coverage is insufficient and color is overlapping. This is a common complaint if you read reviews from different sources so we were not surprised at the poor finish work. I believe over ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Responsiveness and keeping us informed through out the process.

  • Joyce S.
  • Verified Homebuyer
  • July 28, 2021
  • Hoschton, GA

We had the best project manager supervising the contractors in our home. Most responsive service we’ve ever received.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

I was concerned that the garage walls had water behind them. The garage is very wet .he other tenants and I are concerned about this error in construction.

  • Helen J.
  • Verified Homebuyer
  • July 28, 2021
  • Florham Park, NJ

Everybody was very nice. Mike W. was so easy to work with, and explained everything well. I look forward to my 11 month visit, when we can remedy some issues inside. For instance, we cannot use a toilet paper holder because the two sides are too far apart. The storage closet off of the patio smells like gas.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Dennis the PM/builder was great.

  • Michael S.
  • Verified Homebuyer
  • July 28, 2021
  • Spring, TX

The home and process was pretty good overall. But sadly Erika in the sales office once contracted was MIA. Got my name wrong on the few emails sent and really underwhelming on a 1/2 million dollar home.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Quality

  • Michael P.
  • Verified Homebuyer
  • July 28, 2021
  • Myrtle Beach, SC

Quality product and quality people

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Unpredictability!

  • Anonymous
  • Verified Homebuyer
  • July 28, 2021
  • Spring, TX

Pros: Good value for money. Once construction started, excellent responsiveness from build manager, and similar excellent responsiveness on minor fixes since move-in. Design of home was attractive from the start and is very livable now we are moved in. Cons: Salespeople appeared relatively powerless when things went wrong and communicated poorly. Indifferent workmanship in certain areas.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 4

Del Webb - Buying a spec home leaves you very few options .

  • Anonymous
  • Verified Homebuyer
  • July 28, 2021
  • MARANA, AZ

Buying a spec home leaves you very few options ... you have to like what they have picked and have everything installed meaning you will have to rip out to make changes. eg. We wanted to design our own closets and not have to do a demolish before install ... nope you have to take what they have designed. Otherwise we feel we got a quality build and a great house.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Home buying with DelWebb

  • Joel C.
  • Verified Homebuyer
  • July 28, 2021
  • North Las Vegas, NV

It was pleasant, efficient and timely. They made the buying experience great, even considering the COVID-19 barriers that existed.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Love our new del Webb Pulte home

  • Robert B.
  • Verified Homebuyer
  • July 28, 2021
  • Land O' Lakes, FL

Love our new del Webb Pulte home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The people involved from sales to close

  • Edward F.
  • Verified Homebuyer
  • July 28, 2021
  • Buckeye, AZ

We had built many homes by many builders. Pulte was like any other builder. It’s the quality of the people that transcends from every step of the process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disappointed. Does not live up to the stated quality.

  • Mark N.
  • Verified Homebuyer
  • July 28, 2021
  • Okatie, SC

Aside from the cheap materials, the use of unskilled labor that consistently cannot perform the work satisfactorily (especially the interior) is unnerving to say the least. I would need to think long and hard before any recommendations.

Del Webb responded:
We are disappointed to hear that you are unhappy with the quality of your new home but thank you for taking the time to leave a review. If there are any unresolved concerns we can help address or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 3

Del Webb - Speed is more important than quality.

  • William P.
  • Verified Homebuyer
  • July 28, 2021
  • Spring, TX

Speed is more important than quality... walls aren't plumb... window screens missing... screws missing everywhere... irrigation pipe leaking and neighbors have many more items

Del Webb responded:
We are sorry to hear that you are unhappy with the quality of your home and that you are dealing with unresolved issues. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of these concerns along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Del Webb - Very easy process.

  • Felix B.
  • Verified Homebuyer
  • July 28, 2021
  • Bradenton, FL

Very easy process. Great people

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They made remote home buying easy!

  • Anonymous
  • Verified Homebuyer
  • July 28, 2021
  • Griffin, GA

While I have yet to move in, I love my new home. I will retire next year, and had to make my purchase virtually. I was present for the closing and I am extremely happy with the final result. I closed on June 4th, and my home has already appreciated by 50K!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Oversight of construction is minimal.

  • Anonymous
  • Verified Homebuyer
  • July 28, 2021
  • Ponte Vedra, FL

Oversight of construction is minimal. Poor quality. Production homes that are constructed too quickly. High price for low quality materials.

Total Score 4


Quality 2

Trustworthiness 2

Responsiveness 2

pretty quick build out process - even during covid time

  • Priyadarshi D.
  • Verified Homebuyer
  • July 28, 2021
  • Fredericksburg, VA

a better attention to details while the process of start to finish to closing is quite seamless and quick

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Del Webb - David C was great.

  • James L.
  • Verified Homebuyer
  • July 28, 2021
  • Griffin, GA

David C was great. He did a great job during the construction and has been very responsive to any issues we have had.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quick to respond to my text.

  • Doris E.
  • Verified Homebuyer
  • July 28, 2021
  • Griffin, GA

The entire experience was great. Everyone was always available to me.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Needs better design in some areas.

  • Anonymous
  • Verified Homebuyer
  • July 28, 2021
  • Ocala, FL

Needs better design in some areas.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Poor craftmanship

  • Lance S.
  • Verified Homebuyer
  • July 24, 2021
  • Spring Hill, TN

Poor paint job, poor wood floor installation, poor cabinet installation, sewer backup, etc.

Del Webb responded:
We are so sorry to hear that you are unhappy with the craftsmanship of your new home. If there are any specific concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1