Del Webb Reviews

Lot of little issues that have surfaced after closing $1000 water bill we were charged resulting from negligence of landscaping

Very disappointed with the Communication about things in my home I purchased a spec home and have very little communication about items in my home. Such as no idea where my tile was purchased as I have issues and have no idea who to contact

Disappointed with inability to make changes, even very early on (within a week of contract signing). We wanted to add a standard option and it could not be done. Rushed feeling at walk throughs. Too many problems to enumerate at first walk thru, final walk thru was rushed - under one hour. Should be able to make a 'punch list' of things needing correction over at least a month after moving in. It is impossible to see everything that is wrong during a rushed 'walk thru'. Yes we understand the warranty process which is over the first year, but obvious problems should be corrected quickly after moving in. Construction manager and sales people are very nice and helpful, but they are constrained by Del Webb / Pulte procedures. ... More

Overall, I'm satisfied with the home I bought. My biggest issue was the cleanliness of the home, after closing on the house and entering it for the first time. I was expecting a WOW factor, but instead, I came into a not so clean house!!! I won't get into all of the issues, but there were a few other issues with the house, that is taking a lot longer than expected! I think the overall workmanship of the house is fine, but it's the cosmetics of the house that is frustrating. Hopefully they'll get things taken care of soon, finish up other properties around me, and get the community center up and running, and things well be looking better. The only other thing is, there's lots of construction going on, and there's trucks coming and going all the time, so noise could be a factor for a few years! Lots of homes going up! ... More

Make sure you don't purchase the cheapest appliance pkg. We did, and the stove is by far the WORST I've ever had. Poor quality, sides of oven (next to cupboards) heat up to 150 degrees when oven is on. Heat from vent hits the front panel so it is HOT to the touch and very dangerous for kids

Communication on sales end unacceptable. Design process needs improvement. Design consultant was good. Adding options was expensive as to what you were getting. The best experience was working with site manager to get us through the building process.

Your salespeople were great. I felt the clean up people did a bad job also little things like hardware left off doors touch up painting bad. Electrical outlets covered over with drywall. Things left undone for a home this price should not happen

Average builder, managers do not pay on details, poor communications from both.

Our home was completed three months later than promised and over the course of the building process kept getting pushed back so that I had to reschedule our movers three times. While our construction manager was wonderful, the communication within Pulte was very poor. We received the wrong house keys at closing, our trash cans did not arrive for 6 weeks, we had no mail service to our home for over two weeks because of a nonfunctional mailbox. The mailboxes were not even installed for more than a week after settlement and after that there was still no mail service. Two months prior to closing, our refrigerator arrived with dented doors and they were not replaced until six weeks after closing due to communication issues within the Pulte organization. We do love our home and our neighbors, however. The building process, though, was frustrating and not buyer friendly. Pulte really needs to improve its communication among its own departments! One hand of Pulte does not seem to know what the other hand is doing and the buyer suffers. ... More

Lot prices are ridiculous and makes it a poor investment.

Our salesperson (Allen) really worked with us to find the lot that met our expectations. He was always pleasant and easy to work with. Our project manager (Jacob) did an excellent job communicating with us throughout the building process. He kept us informed of the progress with pictures and any information he thought relevant. Since being in the home we've had to work with our warranty person (Debbie) on issues and she has been responsive however we have been disappointed with the length of time it took to resolve some of the issues i.e. a broken kitchen cabinet. We were told that it would take a week to replace it however it took over a month and a half. Also it was disappointing to have a roof leak that was not corrected on the first attempt and caused more damage to our ceiling when it leaked a second time. Our warranty manager has been very responsive and communicative to address issues. Overall we happy to be in our new home. ... More

They push way to hard to close when the home isn’t complete

For the most part, the quality of supplies and materials have been good. But we have been here in the house about 6 weeks and are having problems with the windows. I did get a response to the service ticket but not a repair. The folks I would be most careful with are the design group and the salespeople that go over the house design exterior. I might have missed some of the information I was supposed to have made as I had to do all virtual selections were made as I had to do all virtual choices. It wasn't until I moved in to see some of the choices I could have made. With the interior design it was a similar situation. Anything I wanted to change, and pay for, was outside their cookie cutter mold and considered custom. I should have told them to do nothing a then brought in my own people after closing.. A word to the wise to think about. The best I can say is that our project PM Josh was the best!!! ... More

Carlos has been great in trying to solve quality issues

The installation of my lawn was a failure . The dead patches are obvious even after I had a professional service work to save it . I realise Del Webb ( Pulte ) does not guarantee the installation; however , they also did not insist the work was done properly . House construction was fine , the lawn was not .

Finish work very poor Community overbuilt for its amenity center

Main complaint is Quality of workmanship. Many things or not lined up or not centered where they should be, etc. paint splatters all over the floors.

They rushed with the house to get it done with the quick move in homes and did not pay close attention to details.

Price was inflated due to competitive lot selection process and loan commitment suffered with interest rate hikes. Quality control was lacking with major subcontractors.

Still waiting for repairs scheduled for late Oct. Dish washer doesnt dry the dish's, Whirlpool

Carlos, our final constructions manager was great.

Lack of attention to details and poor supervision of workmanship resulted in many issues of less than acceptable quality.

Significant delay in closing related to supply chain issues. Subcontractors quality not consistent. Not enough over site. Multiple issues that needed to be fixed. In home 1 month and many issues unresolved. Great community.

Had a supply chain disruption problem with cabinets throughout the home. Still waiting on some cabinet components!

Our home took forever to be completed since the contractors were working on multiple homes at once. The workmanship was not what I expected but I still love my new home. There is nothing that cannot be corrected but at the price point I expected more.