Del Webb Reviews

very poor repair service wont return calls

Lots of surprise cost that are NOT included and NOT disclosed until you are in home. Once you close you will never hear from anyone. Warranty issues left for months...still waiting! Wrong info and no one will take responsibility. Original Sales Gal was great and then moved.....

Quality control definitely needs to be improved. I became the defacto project manager inspecting the house and identifying all of the issues needed to be corrected. I closed on the house even though the refrigerator needed to be replaced, the sink was defective, and the rear lawn was partially dead. Multiple instances of paint were left all over the floor (that were addressed prior to close). However, the kitchen shelves were not cleaned nor were the top of the windows. After previously building four homes, it was obvious to me that the entire construction staff rushes to get the job done without proper time, oversight and attention to quality. ... More

This is our 2nd Pulte home in Del Webb. The 1st one closed 11/20. This one code 5/22. Quality has declined significantly! We have almost 100 items on our punch list. 2 months after closing there are still over 50 open items. Also, Pulte title people were extremely difficult to deal with!

I feel this is a quality home but they closed too early there were a lot of things not finished or not cleaned properly

I love my home don't get me wrong. The quality of workmanship is gone. I've been here for 2 months & my cabinets have fallen apart. The concrete front porch is cracked so badly that it needed to replaced before I moved in. Filling the broken chunks of concrete makes both the front porch & back patio look cheap & worn out. For how much this house cost, everything should have been perfect. I can't believe some things passed their inspection because they didn't pass mine--like crooked window trim, missing paint or paint where it shouldn't be (like on windows). Also what's shown in the model is not what you get. The models need to be updated to reflect included product availability. ... More

After our purchase and final walk through we found some issues we didn't see during the final walk through. Our bad, I admit. But when they are clearly the result of poor workmanship/installation/attention to detail, they should still be corrected. All we got was "you should of noticed it during your walk through"

While we give low marks for responsiveness in general this should NOT be a reflection of our project manager how was excellent

Pulte is not a custom home builder, they build spec homes. Some options were not available to us because of problems with suppliers. Biggest disappointment was with communication with project manager. Currently dealing with items on repair list.

My experience with the sales agent was not a happy experience. Many times agent was unresponsive to calls or e-mails

Felt there was a good deal of misinformation right from buying process & through building process. Fell strongly that overall finishes could be a LOT better. At 80 yrs old, I am not getting down on the floor to clean & scape areas that should have been done for me.

Disappointed with the number of things that needed to be corrected. Instead of being addressed by builder, the home buyer needed to identify these issues and then follow-up with builder to see if they have been addresses.

After many delays in our closing date, almost 5 months, we have closed. Some of the issues we noticed at closing still haven't been addressed and many other small things have been noticed, which were not easily seen. Like shoddy finishing on the spakling, cabinet installation, screens too small to fit windows etc.

I had expected a much better quality home from Pulte and was disappointed in the quality issues found upon move in.

Poor materials and poor workmanship.

The design of the homes, orientation of lots and the overall community are awesome. The construction process is underwhelming. Had to schedule every trade to come back to make things right. Example - our exhaust system above the range was installed without the duct (3.5’) connecting the fan to the outside ducting. Bad painting, drywall, I’ll-fitting doors, etc. Best advice - forget upgrades. Buy with “included” and upgrade after mow-in.

Quick to sell, slow to respond to builder issues that need to be corrected immediately

I’ve got issues that were identified at COE that got pushed to warranty and nobody has addressed them. It’s been over a month since I reported the items to be fixed and no answers or updates from Pulte.

Love the home , but they ruin the experience by always keeping you in the dark And if there’s questions. Hard to get answers

This is not a custom builder and they are very rigid in what they can do. Resolving construction issues is painfully slow.

The buying experience is good but after an hour walkthrough or turn over is not enough as you go thru each day, you’re finding more and more that should have been done or corrected before the turn over of the house. Each detail is a must to be inspected by each homebuyer based on their upgrade’s and quality Of materials and the way it was installed.

Too many issues remained at closing (missing materials, scattered docs, one sink had no plumbing. And its taking a long time to get the work done.

Master bath tile needs to be redone in areas and waiting for time to be scheduled on that. Electrical outlets all had to be rechecked due to loose wiring that caused flickering of light fixtures and kitchen lighting to not work. We feel the construction was rushed and very disappointing for a Dell Webb home.

Be very careful before you sign. Sales team will say anything to make a sale. I ended up with my dream home on a lot with a tiny backyard that has a 45 degree slope. Totally unusable space. I feel I was mislead and am very unhappy with my choice. Beware.

I guess anyone buying a new house is having the same experience we had. Material and labor shortages kept pushing back our move in date. When we were told the house was ready for our final inspection we saw some clear examples of hurried workmanship that was careless and incomplete. We were told the items would be fixed ASAP. That was nine weeks ago and most of the items haven’t been addressed. Covering crakes with caulk didn’t quit live up to quality workmanship. We been fixing some of the blemished stuff ourselves. Not our best experience with our builder.