Del Webb Reviews

We had great experiences with our sales person, Shioban. We had several items missing in our home delivery including our whole house humidifier and our lyric thermostat, which we caught after closing and have still not been resolved. We have a few people helping us resolve these issues but we have been here a month and a half and are still waiting on installation and replacement of several items.

The project managers were awesome. Always able to answer questions and listened to our concerns. We appreciated being able to come and see the progress whenever we wanted.

This is a beautiful area which was part of the draw; however, I expected better quality for the price. I've lived here 2 months. Appliances are cheap. The washer (which I had no choice but to accept) doesn't work properly. It's been a week since the trouble was submitted and no response. So far, 3 doors (and counting) won't latch properly. Walkthrough items have not been resolved. I was told if I have them taken care of now, they won't come back for the one year walkthrough...doesn't seem right.

The rush to close out by year’s end caused a lot of sub par workmanship. With so many homes currently under construction, quality control could be an issue. The company’s personnel are first rate but can’t keep up with the required fix up work and are at the mercy of their subcontractors. The subs are difficult to coordinate, not timely, come unannounced and most don’t speak English. There doesn’t seem to be any oversight of their work. The work is getting done but it has been a stressful experience.

I did not have a good experience with the builder. I think the sub-contractors were not experienced in their trade. Pulte Homes sold too many homes at once where they could not hand the demand and supplies. I'm don't want to hear it was all about COVID, that's when you should have stopped selling. We are still waiting for bathroom light fixtures and 4 flood light bulbs that were supposed to be in when we signed. As for completion or status of work requests, not happy with the timelines or the status updates.

Been in home little over one month. Still waiting for some floor trim to be finished, still waiting on refrigerator we ordered. Lots of delays. Started my one year warranty list already.

Don’t settle for poor quality of workmanship. We shouldn’t have settled until corrections were made.

In general we had a good building experience. Our sales person and design team did an outstanding job. Project completion was very delayed from the initial estimate. Also, we are still waiting on unresolved open issues that were noted shortly after closing.

Overpriced home for what we got and the builder rushed to finish construction to meet the 12/30/21 closing date which resulted in numerous areas unfinished (paint; punch list items; "placeholder" appliances instead of what we purchased; etc). It's been 5 weeks and we're still waiting on some items to be completed AND we still don't have our gas range.

Buyer be ware!!!! What you see is not what your get!!! Sloppy workmanship, the builder masks issues like the electrical outlets, they make the holes for the electrical plates and when they put the plates on, they spray to cover the excess holes. However once you go to paint and take off the plates, u have exposed holes. Glass shower door has crack, MBR side of door has hole that was patched up. Sliding doors don’t lock properly. Customer service is slow to respond. And when they handle the matter one is stuck having to wait for the different vendors to come out and fix the problem. Example the sliding doors that had cut on the vinyl and scuffs, customer service said the vendor would call. It has been 1 1/2 weeks and the vendor has not called. Previously rate a review in which the homeowner was told if they wanted a custom home, then they should have had one built. Frankly for the type of money we wait, there is no reason for this sloppy work. Obviously the construction supervisor and the customer service supervisor who to my understanding also walks the property before closure we’re asleep on the job. ... More

The paint crew was sloppy. The house was not cleaned properly for move in. We love the floor plan. It is very comfortable. We love the neighborhood. People are very friendly and welcoming.

This house, according to our realtors was not completed by closing date. Many other homes were also rushed through to meet the 2021 deadline. Thus, many issues that need attentions and we are not happy.

The details were I would receive weekly updates on the construction of my home. In the 1yr it took to build my home 52 weeks I received 9 updates. And i received 9 updates because it was me who contacted the project manager via text or e mail got an update. And know 2 months after closing I still have difficulty connecting with project managers or supervisors on specifics that need correction. Totally unacceptable

Pulte standard choices are poor quality

In house for over 2 months. Still missing a couple kitchen cabinet doors and a laundry room cabinet door Windows cracked and seals broken No sense of urgency to get things done after house closed

Most frustration is due to dealing with The vendors that works for Del Webb. I feel the employees of Del Webb should have been better at overseeing the building process and more involved.

Be ready for a slow build

Wooden structure is tend to vibrate after you move in, top floor is the worst.

overall house is nice and an excellent floor plan. Quite disappointed in the LACK of craftsmanship and attention to details especially given the high price we paid for this home. Likewise, the warranty people have not been responsive to our calls and emails in a timely manner. The community is great, and people are very friendly. We feel welcome here.

PulteMortgage experience was the worst I’ve experienced in the financing of any of my homes!

Our construction manager was very through. Chase B. is quite knowledgeable about the houses he oversees. His good attitude took a lot of stress out of the entire process. Thank you!

Being a first time buyer of a new home, i am highly disappointed in the plumbing fixtures installed, very inexpensive and after 2 months already discoloring on the finish...they installed a very low end disposal, and we don't have hot water to the kitchen ( as it needs a comfort pump) this should have been taken care of by builder... we have pressure issues and hopefully all will be resolved, overall i would say the next buyer needs to be sure of what fixtures that are included in the purchase

Would appreciate more communication around work that still needs to be done.

Our expectations were that, upon being given a closing date, the house would be complete and clean—move in ready. It was not, on the closing date they were still installing items, other items did not get done, such as slider replaced (it is scratched), paint touch ups were not completed, (i.e. bathroom). The house looks beautiful but upon closer inspection, you can see that there is problems i.e. hood vent is crooked, and has hole in the wall. We were also not happy with the walk-thru, when the gentlemen spent so much time telling us how to clean the counter. The time were have been better spent, explaining how to turn on/off the new appliances. Looks like a rush to complete so many homes, need to spend more time on each home and have some supervision of the many crews who work on each home. ... More

You need to keep on top of the process.