Del Webb Reviews

Del Webb tends to squeeze its subcontractors to the point that only the most egregious issues are addressed -- *IF* you notice them and *IF* you vociferously complain. There is no pride in the work that is done and the finishing touches are just plain missing. Regular inspection of the construction process and rigorous screening of specs are a must. Also, ensure that any promises made during the construction are in writing. But, overall, they are admittedly a notch better than some other builders (Perry Homes, K&B, DR Horton).

Despite the beautiful location and first-class amenities, our home was not move-in ready at closing. Our assigned field manager was more interested in receiving a positive survey response instead of fully addressing the deficiencies that, if resolved, would have made it so. While appearing to be accommodating towards correcting our issues (that should have been taken care of before we closed), his aggressive approach toward the survey results was his obvious priority.

We've had a major issue with our kitchen cabinets which has still not been resolved. We were assured that we would be made whole with the problem... Just go ahead and sign the closing. We will do whatever it takes to make sure you get what you want. It's been over two months... Still unresolved and avoided

I really got good customer service before close of escrow but find Pulte really lacking in service after close. I lived in a Del Webb in California some years ago and found them to be much more customer friendly. I suppose I will get used to this but is disappointing.

I’ve found several major issues with the house since I moved in and contacted the warranty division. They’ve come out to look and agreed repairs are needed, but nothing has been taken care of.

Hire your own inspector.

I like my home overall. I cannot believe the low quality of the front door to my home. You can seer light coming in around it. My building manager was scheduled to come back after closing to work on it, but did not show up. I have not yet had time to contact warranty. It is a very poor quality installation and a very low quality product to begin with. I am also unhappy with the sod installation in my back yard. Overall we are enjoying our home with the above noted exceptions.

Options overly expensive. Punch list items still working on a month later. All 2 by 4 construction with wide spacing in ceiling so attic can’t be used for storage.

we were supposd to close on 4/19/2019 but because pulte forgot to get a certificate of occupancy they called on 4/18/2019 at 2pm and said we would would close on 4/24/2019 that gave us a day and a half to move from the house we sold to move here.the floor in the second bedroom has moisture under the wood floor so they had to tear out my new floor and today on 5/29/2019 we are waiting to get our wood floor put back down.

We were pleased with Pulte Homes especially Tom D but very displeased with our Del Webb Agent, Diane A. We had very little interaction with her- she did not return calls and complained a lot about her personal life and how busy she was at work. Once she knew we wanted the house, she became invisible. She did not help us through any of the process including things that could have been done prior to closing on the house. We had friends here last week who were interested in Del Webb too. We told them DO NOT deal with Diane A.

Del Webb sells a community, and the house is the least valuable part of your purchase. House designs provide options, but the finished house is of only average quality. Ultimately you are merely another purchaser, a small fish in a big pond, and the bureaucracy can be overwhelming. In the end, it really is just a house. The community and amenities can shine, so prepare to find your satisfaction there. Along the way take the time to be certain all details are accurately set forth in your agreements. No sales reps comments hold any value unless confirmed in writing. Any mistakes - even denials of the sales reps representations will be held against you. ... More

I have had 4 out of 6 appliances worked on already, and even though we paid top of the line price, they aren’t top of the line. I have had 4 warranty visits where I was sitting and waiting and no one showed up. The house isn’t wired for a separate switch for the fan in rooms set up for a ceiling fan and light - you have to use the pull chain. You can’t choose to put in extra outlets or say where you would like them on a wall. They planted a Live Oak within 6 feet of our swimming pool, and now we’re going to have to go through the struggle of getting permission to change it out for something suitable. Floors aren’t level. The house has a passive return air system, resulting in stuffy rooms when guests close their bedroom doors. ... More

We're not too sure if we'd buy another Pulte home or move into another Del Webb neighborhood. The home was "finished" on time, but we did the final celebration walkthrough in a dirty, unfinished house. The baseboards are in terrible shape, there are doors that need to be replaced due to damage, the Sherwin Williams paint is cheap, the granite in the kitchen needs to be replaced (per the granite company) but haven't been able to get this resolved. The oven wasn't working and after 3 attempts by KitchenAid to repair it,they decided it was electrical and not the oven. My brother in law found where the electrical coming into the house wasn't wired properly into the oven and actually fixed it in about 10 minutes. Our front door was supposed to be touched up and hasn't been painted yet after 3 months. For the amount of money paid, we are rather disappointed. ... More

The workmanship in our home is, to be polite, poor. Paint spatters on the floors in every room in the house. Out of square walls. Doors that don't fit the frames. These are just a few of the issues we have had with this house. We never heard from our salesman again after the contract was signed. Overall this was not the experience we had looked forward to. It's not likely that we would ever buy another Pulte home.

I have a window blind that has not worked, new construction, since the day I moved in. My construction manager, Steve, told me that he knew it was broken before I moved in. It's now almost 2 months later and still not fixed! He wanted me to give him a good review in the beginning so I did. But after that I have not heard from him once. He passed my name and problems off to someone else who then passed them on to someone else. The last person, Sheree, has been trying to help but it's been a very long process with not much success. I have waited at home 4 different times for a total of 15 hours for these people to fix the blind and it's still not done yet! I've been given 4 different dates of when they would be here to fix it and they have not showed up for any of them. There's always some excuse what the problem is. I'm waiting to receive communication, which is very slow, on 2 other issues about how and when they will be resolved. I'm not very happy with their service and I feel like the quality of the home is average, not really anything above that. ... More

The concept of KR is good, the execution is cookie cutter. Poorly designed spaces that defy logic. Cheap cost cutting measures leave a new home owner with a bad taste in their mouth. Sure hope the lifestyle is worth it.

Responsiveness great before closing, but some issues that were supposed to be resolved were not. Many issues found after closing. Initially, responsiveness was fine, but it has deteriorated considerably. Some repairs are taking months and follow up inquiries get no response. Very disappointing.

Felt like bait and switch on the financing end. Stuck with Pulte on everything for one-stop shopping convenience. Very misleading info on interest rate and incentives. Lead to believe both incentives and lower than market rate were in effect. However, did not find out until first closing estimate was dropped on me that the interest rate would be 7% in order to get incentives. Told I could exchange incentives in order to buy down rate. Then multiple last minute underwriting requests with only a couple of days to closing. Was told everything approved and then another request. Left and right hand were not communicating. Seemed like all notifications came at the end of the business day with no way to react. On one occasion, I was told of a problem with the loan at the last minute on a Friday. Had to go all weekend to even find out what issue was. Almost pulled plug on entire purchase due to this. Advice: have your own mortgage company lined up! Do not rely on Pulte. ... More

Our manager left about 3-4 weeks before closing. There were major problems with the rock and brick on the front of our house. I would have postponed closing, but it was upsetting my husband, so I didn’t. New manager said there was NO way they would tear down and redo the work. They did not clean the grout spillage all over our tile floor so we had to do it! The yard and landscaping were horrible! We had 2 truck loads of sand delivered and spread trying to level out our yard. The plants that were put it belonged in the discounted subdivision on I-45. When they laid the grass they didn’t bother to pick up any trash that had been left around. Now I will say Tex has worked hard to resolve the issues that we haven’t been able to fix! I would not recommend anyone purchasing a Del Webb home ... More

Closing was delayed due to lack of ability to communicate with the city vendor which was not true. After showing how perturbed we were, then they suddenly Pulte was able to get the meter installed. We had 2 turn overs of construction managers, no explanation. poor communication. Roof in garage not installed correctly-leak, but was repaired. Water in tun not draining due to glue and debris. This was repaired. Dried urine on toilet seat -workers should have been using porter potty. HOA fees include irrigation and landscape maintenance which is not holding up to their promise. Lawns are not watered and taken care of and not fair to have to pay for this lack of care. ... More

The options and flexibility was extremely limited for new construction. Example: If you didn't want one of the 3 lighting options given you had to buy & install light fixtures/fans yourself. Also, the interior upgrades were grossly overpriced. I would say the quality is slightly above average for both the interior and exterior work. The Del Webb community itself is very nice.

Buying a home from DellWeb was fairly simple, but the service provided by some is not great. We are provided several options to contact warranty..no one answers the phone or just goes into a waiting period. Leave a message, no returns calls. The warranty process in my opinion doesn’t make sense I rather do text messages. But some on team insist use the website. I don’t use website..don’t give me options if only one is available. Ask Jesse—When it rains a lake is visible behind home and next door too. The fill dirt on property is the crapiest I’ve ever seen. Also, the back yard is so uneven. Who was the PM overseeing this project not a good job. It’s horrible. I was told several weeks ago they are working on it. Lies!!! Also laying rocks on the entrance a dumb idea trucks turn shapely and return rocks back into the roadway. The streetlights are still out some of the them. They know which ones are not working if not ask the PM. The back yard has so many divots it sucks why do I need to level the ground off when the PM should have been Johnny on the spot. Didn’t happen! Don’t understand the warranty options—three of them. Only allowed to use one. Wow. ... More

Like all sales people, Jordan said things that were not exactly accurate. It was about what I expected and I am not sorry we purchased here. I look forward to getting to know my neighbors and the community.

This is our second Pulte home in a Del Webb Community. We are disappointed in the fact that we bought our lot and home for full price, then Pulte offers huge discounts to new buyers. 2 weeks before we received our keys no work was done at the house. Then when we closed we are expected to have all the things that weren’t done reported for warranty work. Just so it is signed off by the homeowner and Pulte gets their money. I would seriously think about that before buying again.

I’ve found many cases where painters left paint brush streaks, paint bubbles, dried drips and paint buildup; cases where nailheads are showing on drywall, where floor tiles are not square with walls, gaps in floor molding mitre joints, uneven endcuts on floor molding. Cheap appliances.