Del Webb Reviews

Our sales person seemed to lose interest once we signed the contract and was non-existent through the close. Sales person has yet to congratulate us on the new home. Low scores to sales. Pulte mortgage was impossible to deal with and dropped the ball several times to the point I used another lender and lost $8K from Pulte, but it was worth it. The bright shinning star was our construction project manager who was great to work with, communicative and very detail oriented.

Construction manager kept us informed at all times and handled all problems that came about

All was wonderful. Tim was our site manager and he was fantastic! Evie was our sales lady and she was wonderful and made the entire experience enjoyable!!

Completion of my house was within 1 month of original projection. Found no material defects in construction of home. Very pleases with my decision.

Great Customer Service, everyone very helpful, kept us informed, timely

Day of closing a toilet didn’t work (clogged in pipe) and there was a gas leak so no way this house should have passed any inspection.

Pay a home inspector just so busy hard to get things done once you close. We love the home just slow at getting things finished.

Refrigerator not working It’s been over a month now

Pulte plans had a lot to be desired, I would like to see they give choice to buyers without requiring them to pay for a package when they only wanted to pay extra for one item. This is not good customer service

Salesperson was great. Field manager responsive but the team behind the field manager failed to delivered. Our friends who built at same time in Stone Creek had a much better experience so maybe it is the Bexley team that leaves much to be desired.

it was quite an experience.

Once you get through the Del Webb/Pulte experience, it is a nice community with great neighbors and a very nice place to live.

It’s been a great experience with very nice people!!

Builder both pleasant and professional. Answered all questions, resolved all issues, and made himself available. Hard to expect more.

Glad to finally moved in. Love our new home and our new neighbors.

The overall experience was good.

First complete new home I've purchased. The process was poorly executed.Poor communication between field mgr. and myself,Just overall a very difficult and stressful process, Now that we are in home the house will be ok once we get all the little things done that pop up on a new build as I'm told.Its a shame to have to go thru all this when most of it could have been solved as it was constructed and not have to follow up several times

Love our home. Everyone involved has been great however the person responsible for design and fixtures obviously had no interest in the fact that seniors live here. The oven has small grey instructions to see and it’s not simple. The microwave opens down many of us are shorter than we used to be so if there are any spills we can’t reach them. The dishwasher has a cabinet between the sink and dishwasher so the rinsed dishes either drip on the counter or on the floor, no consideration there also the majority of consumers are right handed and it’s on the left. These are not major issues but they do make a difference . Again we love our home and the construction team and hope these suggestions and hope Pulte appreciates our input. ... More

Workmanship could be better. Subs missed the mark in some areas. Others excelled

I am very pleased with my purchase. This is my second purchase of a new home with Pulte and owned other pre-owned homes from this builder. The only issue I find is Pulte does not provide the same quality of customer service as they did in the past. They do not provide a CSR person to help you with your new home issues other than going to your field manager who tries to accomadate your request for service. There is an 800 number for customer care but they redirect you back to the field manager.

My wife and I closed on our home on March 18, 2021. We did not readily identify many discrepancies during the pre-closing walk through. After closing on the home and moving in however, we identified multiple things that needed addressIng. Specifically, the finish on the quest tub was damaged and needed to repaired, the closet door in the guest bedroom was damaged and needed to be replaced. Several walls needed to be touched up to remove streaks, hall lighting was wired incorrectly and had to be fixed, we have and continue to have problems with the irrigation system from broken sprinkler heads to holes in the PVC under ground. I realize that every home will have workmanship challenges upon completion but the sheer number of issues we have and continue to experience is a bit surprising and unnerving I might add.. Responsiveness to our challenges was good initially , as time passed however, response times grew longer and longer. If this is the response we receive to our problems within the first 90 days, I would hate to see what the response would be after 1,2, or 3 years. ... More

The builder was great but I found that the companies they recommended for insurance, blinds and mortgage took took long to respond, were too expensive or too busy to take my calls.

The lack of quality and quality control is non-existent resulting in multiple attempts to resolve the same issue. It is exhausting to say the least. There is also no accountability. Pulte blames the contractors and the contractors blame Pulte. Run, do not walk, to a community that does not use Pulte. This has and continues to be an exercise in futility. Forget about any relaxation while you own a Pulte home.

was pleased with the purchase

The overall experience was good and we love our home. We have a couple of things of why we did not rate 5 star. Pulte Mortgage, very unhappy with the loan experience and the loan officer. No return calls and poor customer service. The second issue we had, was a couple of the upgrades we purchased, we felt the sales office was not transparent and upfront. When we got to the design center, we were then told we did not have a choice on some things and wish we were told upfront.