stress free experience in all aspects of our building and financing home construction. Everyone listened and helped us make the best choices for us. Communication about progress excellent.

Del Webb responded:
Thank you for sharing your feedback with us. We are delighted to hear that you had a smooth and stress-free homebuilding experience with our team! We are so glad to know that that our team was able to guide you through every step while keeping you informed. Enjoy your new home! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Great purchasing experience

Christopher C.
Verified HomeBuyer
October 09, 2025
Saint Cloud, FL

Everyone at Pulti/Del Web Sunbridge were very professional, pleasant and helpful in this home buying experience. From the young greeter to the sales person to the warrenty individual and the trades people. All were exceptional and polite. This has been a very positive buying expeerience for us. Thank you.

Del Webb responded:
Thank you for taking the time to share your feedback. We are so glad to hear that you had a positive homebuying experience with our team! It's wonderful to know that you found our team professional and helpful throughout your process. Congratulations on your new home, enjoy! ^KH delwebb

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Quality product

Leon M.
Verified HomeBuyer
October 09, 2025
Griffin, GA

Great experience from beginning to close.

Del Webb responded:
Thank you for sharing your feedback with us. We are delighted to hear that you had a great experience with our team! Congratulations on your new home, enjoy! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Still working on relationship.

John F.
Verified HomeBuyer
October 09, 2025
North Myrtle Beach, SC

Floor was chipped unfortunately not covered. Plant in plant bed was dead before closing builders said he would replace it and requested it. They have to close and they said it’s not covered. A few things were promised before closing were not delivered had to wait.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re sorry to hear that some items weren’t resolved to your satisfaction before closing and would like to learn more about them. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH delwebb ...

Total Score 3

Quality 2

Trustworthiness 3

Responsiveness 3

Too many after build issues

Harry V.
Verified HomeBuyer
October 09, 2025
Melbourne, FL

Have been experiencing issues with tankless water heater not working. Found repaired holes in the garage the plumber had to fix because of shoddy previous work. Lawn maintenance not spectacular and it’s being blamed on the weather. Construction sites are trashed with plastic bottles, scrap wood, broken concrete, empty caulking tubes, cardboard, plastic sheeting and other discarded items. I’ve even found trash buried under the sod. The construction supervisor has and continues to be responsive, diligent, understanding and helpful when issues arise. If not for him we would be at a loss.

Del Webb responded:
Thank you for taking the time to share your feedback. We are truly sorry to hear about the concerns you're experiencing in your new home. We'd like to review your concerns and help resolve them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH delwebb ...

Total Score 3

Quality 2

Trustworthiness 3

Responsiveness 3

Working with Project Manager and Sales Consultant was fantastic

Gary G.
Verified HomeBuyer
October 09, 2025
North Myrtle Beach, SC

We love our home and the community. If I have to be picky about what Pulte could do better. Little things such as they will not run the gas line past the house so if you get the screened in porch I had to pay $475 to a plumber to extend 12 feet. Most of the bathroom and kitchen cabinets when you open them hit another cabinet, wall or appliance. Not enough room. Pulte would not install dimmers, Some downspouts are on a grade that the water is eroding the yard. They do not cover that I have to pay someone to dig a pipe to drain water at bottom of yard.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re so glad to hear that you love your new home and community! We also appreciate you taking the time to share the areas where you feel we could improve, your insights are valuable in helping us enhance the overall homeowner experience. Enjoy your beautiful home! ^KH delwebb ...

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

DCS

Douglas S.
Verified HomeBuyer
October 09, 2025
Griffin, GA

The house was move in ready, clean, and had just a few fairly minor "fixes" that were needed. Overall I am pleased with both the design and quality of the house.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re so glad to hear that your home was move-in ready and that you’re pleased with both the design and quality! It’s wonderful to know that any minor concerns were quickly addressed. Enjoy your new home! ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 4

Lightbulbs??

Elaine P.
Verified HomeBuyer
October 09, 2025
Okatie, SC

We closed on our home in September. Our experience with Pulte Mortgage was overall frustrating and an extremely negative experience. Pulte, 2 lightbulbs in lieu of a $10 fixture for the gathering room on a home costing in excess of $800k? Really? While we recognize we’re purchasing a “lifestyle”, you can do better. For whatever lack of quality in building materials utilized, our builder, Lance, went above and beyond to identify and correct any/all issues. Lance treated our home build as his own and added a unique personal touch utilizing his vast building experience/background making the ...

Del Webb responded:
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our mortgage team and your concerns about pricing. That said, we’re glad that Lance made such a positive impact on your homebuilding journey. It’s wonderful to know he treated your home with care and attention! Thank you again. ^KH delwebb ...

Total Score 3

Quality 3

Trustworthiness 5

Responsiveness 5

As a new home owner we were very pleased

George C.
Verified HomeBuyer
October 09, 2025
North Fort Myers, FL

Johnathon our sales person was great to work with. Johnathon was always available to answer our questions and keep us informed on the progress of our home being built. David our construction manager was great also. David and his group built our home in just a Litle over 4 month. He also kept us informed and when we moved in we were very pleased with the quality in the finish. The pool and the clubhouse are definitely resort style.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re so glad to hear that Johnathon and David made your homebuilding journey smooth and enjoyable! It’s wonderful that your home was completed efficiently, the quality met your expectations, and that you’re enjoying the resort-style pool and clubhouse! Congratulations on your new home! ^KH delwebb ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Managers Cristobal, and Josh D were fantastic. Exceptional.

Lee C.
Verified HomeBuyer
October 09, 2025
Celina, TX

Out project managers Cristobal and Josh D were fantastic. The were great. Professional , great communication, responsive. Great representation for Del Webb. Susan or customer care person was also exceptional.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re thrilled to hear that Cristobal and Josh D made such a positive impression with their professionalism, communication, and responsiveness! It’s also wonderful to hear that Susan from our customer care team provided exceptional support. We appreciate your kind words, enjoy your new home! ^KH delwebb ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Excellent buying experience and build quality - except for HVAC

Gary L.
Verified HomeBuyer
October 09, 2025
Milford, MI

The sales team was wonderful to work with, providing great suggestions and guiding us through the whole process. The construction managers we dealt with were very responsive, and the overall build quality is great. We love our Del Webb community! Our only major complaint is with the HVAC workmanship in the basement. We paid extra for a full basement with higher ceilings so that we could finish it later. Unfortunately, the HVAC contractor ran the ductwork below the ceiling joists haphazardly, with no regard for preserving open ceiling space. Runs that could’ve been place along walls were run ...

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear that our sales team and construction managers made the process smooth and that you love your new community! We’re very sorry to hear about the HVAC installation in your basement and understand how frustrating this must be. We appreciate your feedback and insights as it helps us improve. ^KH delwebb ...

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 4

Niko - Foreman

James L.
Verified HomeBuyer
October 09, 2025
Yulee, FL

Niko was great to work with. Communication was on time and very responsive. During walkthroughs he was very attentive and even pointing out issues we may have missed. Very thorough in explaining the process.

Del Webb responded:
Thank you for sharing your feedback. We are so glad to hear that you had a positive experience while working with Niko! It's wonderful to know that he was responsive throughout and attentive to the details in your home. Congratulations and enjoy your new home! ^KH delwebb

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 5

Wonderful experience! Highly recommend Oak Creek!

Sharon A.
Verified HomeBuyer
October 09, 2025
North Fort Myers, FL

Working with Jonathan and Brandon in Oak Creek was a wonderful experience. They were responsive to our questions and concerns - even when we asked more than once. Their customer service is top notch! We are very happy with our home and happy that we chose Oak Creek. Thank you Jonathan and Brandon for making this experience as stress free as buying and building a new home can be! We recommend buying your next home here in Oak Creek!

Del Webb responded:
Thank you for sharing your feedback. We’re thrilled to hear that Jonathan and Brandon made your experience smooth and stress-free! It’s wonderful that you’re happy with your home, and we appreciate your recommendation. Enjoy your new home and all that the community has to offer! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

New Home Experience

Diane F.
Verified HomeBuyer
October 09, 2025
Fuquay Varina, NC

Sales people were very accommodating and the entire transaction went smoothly. The construction superintendent took care of any issue immediately. Overall everything went well.

Del Webb responded:
Thank you for sharing your feedback with us. We’re thrilled to hear that our sales team and construction superintendent made the process smooth and addressed any issues promptly! We’re so glad you’re enjoying your new home! ^KH delwebb

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 5

Amazing experience

Caridad L.
Verified HomeBuyer
October 09, 2025
Saint Cloud, FL

In general, I had a great experience with Del Webb - Sunbridge. Starting with Les, Makayla and Scott. Thank you all for making this experience so easy.

Del Webb responded:
Thank you for taking the time to share your feedback. We are thrilled to hear that you had a great experience with Les, Makayla, and Scott! It's wonderful to know that they helped make your experience easy and seamless. Congratulations on your new home, enjoy! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Joan

Joan B.
Verified HomeBuyer
October 09, 2025
Summerville, SC

We actually really liked everyone in our buying experience ,except there were too many contradicting response and I truly feel we did not get the house we wanted ! The design of the house is perfect ! We aren’t thrilled with 2 by4 for the structure but there was not much we could do about that . The structure and materials of the house to keep it cool are great . Our biggest complaint is we told we could not have a front porch , but why are there several houses that are exactly the same Nextdoor to each other on our street ? Why couldn’t we have glass doors placed on our tubs , why is our ...

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed your overall buying experience and appreciate your kind words about the home’s design and structure! We understand your concerns regarding the front porch, tub doors, and landscaping, and we truly value your input as it helps us identify areas for improvement. We’ll be sharing your observations with our team as we continue to review ways to enhance the homeowner experience. ^KH delwebb ...

Total Score 3

Quality 3

Trustworthiness 4

Responsiveness 5

Jake H., Melanie M

Danney P.
Verified HomeBuyer
October 09, 2025
Westfield, IN

Both persons above very capable and very helpful in their roles

Del Webb responded:
Thank you for taking the time to share your feedback. We are so glad to hear that Jake and Melanie were helpful throughout your process! Congratulations on your new home, enjoy! ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

Quality home building

Jamie H.
Verified HomeBuyer
October 09, 2025
Clayton, NC

DJ walked us through the process at the beginning and then continued with updates during the different phases. Excellent communication, thanks. The home was delivered as promised, and we found it to our complete satisfaction. THANKS AGAIN. This is our third Pulte home, and quite possibly the best.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re thrilled to hear that DJ and the team provided excellent communication throughout the process and that your home was delivered to your satisfaction! It’s wonderful to know this is your third Pulte Home and possibly the best, congratulations, and thank you for trusting us again! ^KH delwebb ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Great new lifestyle

Lisa S.
Verified HomeBuyer
October 09, 2025
Clayton, NC

The building process was the easiest one we’ve been thru. Damien made everything go so easy, kept us informed along the whole process and done on time. Always responsive and professional.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re thrilled to hear that you had such a smooth and seamless homebuilding experience! It’s great to know that Damien kept you well-informed along the way and was responsive to your questions and concerns. We truly appreciate your kind words, enjoy your new home! ^KH delwebb ...

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Construction Manager Brandi made the difference

Ronald M.
Verified HomeBuyer
October 09, 2025
Belmont, NC

Our construction manager Brandi made the difference in creating a great experience. She was responsive, caring and gave us great guidance. We were very thankful for her and her friendship. The sales experience was “ok”. Kind of felt like a number here - some room for improvement. Overall we are very happy and glad we chose what we did.

Del Webb responded:
Thank you for taking the time to share your experience. We’re delighted to hear that Brandi made such a positive impact and provided guidance throughout your homebuilding journey! We appreciate your honesty regarding the sales experience and will share your feedback with leadership. We’re thrilled to know you’re happy with your home and your decision, congratulations! ^KH delwebb ...

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 5

No highlights just problems

Bryan M.
Verified HomeBuyer
October 09, 2025
Winter Garden, FL

There are no words to describe the pain and suffering that this company has caused our family. Don’t walk from the sales center RUN as fast as you possibly can.

Del Webb responded:
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and the challenges your family has faced. Your feedback is very concerning, and we'd appreciate the opportunity to learn more about your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH delwebb ...

Total Score 4

Quality 1

Trustworthiness 2

Responsiveness 1

Everyone I worked with through the process of me purchasing a spec home was great to work with

Anonymous
Verified HomeBuyer
October 09, 2025
Fulshear, TX

Great builder, quality work and the "boots on the ground" workers really seemed to care

Del Webb responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that you had a positive experience with our team and are happy with your new home! Congratulations and enjoy! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Project manager was nice person

Anonymous
Verified HomeBuyer
October 09, 2025
Rogers, MN

Only allowed to make changes to interior of house, not exterior. Cheap siding, windows, roof. Some of the subcontract work is okay, other poor. I think you go with the lowest bidder, so you get comparable work. Window left wide open for drywall taping to dry, big storm came through, nobody shut the windows, rain blown inside the house. This is an example of things we were not impressed with. I believe we overpaid for the house just to live in this 55+ community. That said, we are happy with having moved into the 55+ community.

Del Webb responded:
Thank you for sharing your feedback with us. We're glad to hear that you are happy with your move into the community! We also appreciate your feedback regarding the build and construction process. We take all homeowner input seriously as we continue to review ways to improve quality and the overall homebuilding experience. Thank you again. ^KH delwebb ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 4

As below

Manuel J.
Verified HomeBuyer
October 09, 2025
Aurora, IL

Other than Gina Zitella people did not answer phone calls and was very hard to get hold of them during construction of the home ,

Del Webb responded:
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and the lack of communication on our end. We apologize for any frustration and inconvenience this may have caused and will be sharing your feedback with leadership for their review. Thank you again. ^KH delwebb

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 3

Medium quality home

Igor A.
Verified HomeBuyer
October 09, 2025
GREENSBORO, GA

It’s a medium quality home. Our electric bill is huge, which probably means that insulation is not that great.

Del Webb responded:
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns with the insulation and your electrical bill. If there's anything we can do to help your experience, please don't hesitate to reach out! ^KH delwebb

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 3

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Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb

Customer Reviews

Experience

Great purchasing experience

Quality product

Still working on relationship.

Too many after build issues

Working with Project Manager and Sales Consultant was fantastic

DCS

Lightbulbs??

As a new home owner we were very pleased

Managers Cristobal, and Josh D were fantastic. Exceptional.

Excellent buying experience and build quality - except for HVAC

Niko - Foreman

Wonderful experience! Highly recommend Oak Creek!

New Home Experience

Amazing experience

Joan

Jake H., Melanie M

Quality home building

Great new lifestyle

Construction Manager Brandi made the difference

No highlights just problems

Everyone I worked with through the process of me purchasing a spec home was great to work with

Project manager was nice person

As below

Medium quality home

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