Del Webb Reviews

Our experience was okay we did struggle a bit getting things set up as we first got here I would think there would be a better orientation rather than just saying you're having a meeting and hope that everybody shows up there should be a planned meeting time for each home buyer to go through and get set up on everything websites all your HOA information. We shouldn't have to wait over a month for us to receive HOA information and how to get signed up. I also feel like I was told a lie when we bought this house I was told the embankment behind me would be as pretty as the embankment up at the front entrance are embankment looks absolutely horrible the neighbors and I have been trying to get information to find out when we're going to get an embankment with the bushes and landscaping like we were promised but we keep getting the runaround don't really appreciate that I think you should stop lying about stuff when you're selling houses if it's not really going to happen. Also both entrances need to be widened so trucks aren't driving on the shoulder and dragging mud across the entrance to where every time I come in to development I get mud all over my car. ... More

Water pressure is terrible and response in getting repairs done is extremely snow or nonexistent.

The overall process was just average. I believe that the sales people underestimate the amount of upgrades that are really required to build a nice upscale home. Our specific sales rep was always on her day off or vacation. Once the house was completed we didn't even hear or see our rep. The quality of the build or upgrades is just not good especially considering the price. For example we upgraded to a glass french door for the office - the quality is horrible and it was very expensive. We've had several items that need to be repaired, fixed, etc. and getting them completed has been very difficult. I do love our house and community, but wish the overall value was much better. ... More

This was a very stressful experience that we will not repeat again. This was our second home built with Delweb in Stone Creek, and this experience was not as smooth as the first home.

Poor quality ie. No insulation on hot water lines under concrete floor, specs for laundry room cabinets is 0.5” to low to accommodate a pedestal mounted washing machine underneath them, sink disposal switch is under the sink in a cabinet which is difficult for seniors over 55. Foundation insulation is poorly protected with a parge paint that is damaged easily and cracks easily, missing shelves in kitchen cabinets, door locks/deadbolt wouldn’t latch properly, many issues found by our independent inspector that were missed by the “Pulte Quality Build/inspection process”, ceiling led puck light look very cheap, concrete flat work was very poor with cracking and large ridges which are a trip hazard, smoke detectors false alarm regularly, poor/low water pressure, LVP flooring has gaps/hollow spots to the concrete floor, sod is layed very poorly with gaps, holes, ruts all over the lawn, build sites are not kept clean with debris, trash and plastic blowing all around and in neighbors lawns and green space. ... More

The home is average quality, nothing like you think you would get for the price. The warranty process after you move in is slow and antiquated for such a large company.

We never had contact with agent after sales contract was signed. Never received welcome packet till after finding out there was one. Never told that PO Box should not be included in mailing address. USPS was as confused as we were! Took weeks to receive mail. Building manager addressed our initial concerns but after two weeks will not answer our texts.

Construction Manager has been very dependable and seems to always find a solution to whatever problem is presented.

Deal with Jeremy. He was the best experience we have had so far.

For the price of half a million dollars, they put in poor quality appliances. Oven hasn't worked for half of the time, ceiling lights have tripped breakers as well as the oven. Doorbell replaced. NO sound deadening between floors. Chrome fixtures mixed with nickel. Light bulbs flicker and die within one month. Lowest grade of master shower enclosure, no ledge for shaving legs, had to put a stool in there. Difficulty knowing who to contact when you have an issue. They suggest an email to use. No help in guiding us through all the registration procedures for appliances and HVAC units. Nails have popped out of sheetrock. No clear guidance on who to contact about each problem: Pulte or Dartmouth. We are disappointed. ... More

We were out of town buyers. They like to rush the past two weeks before closing. Good lesson learned. The paint application is not acceptable inside and out. Paint on outside of home under cover porch and trim will need to be repainted. Debris left by paint roller and brush on walls and trim throughout the house. Drywall still needs work and had sections repaired by my outside painters. Paint, caulk, and grout left of tile floor and fixtures . Laundry room plumbing not installed properly. Shower door crooked.

Site manager should stay involved for at least 60 day after move in. Developer in too much of a hurry to pass you on the the warranty division adding communications issues along the way

Finishes were not to the quality I expected. Some of your vendors/ contractors were not very responsive to issues at all.

No system in place to advise new owners of contraction Schelds within ear radar of alarming noise and the early time! I understand that lots must be built on, but lack of communication is stressful for me looking forwarded to moving into a relaxing, retirement area as advertised.

I think Pulte did a fair job and missed a lot of easy opportunities to build a great home and engender goodwill with this customer. My perspective is likely skewed as my last new home purchase and build was 30 years ago, and for a much larger home at less than half the cost of this home. I don't feel the contractors hired by Pulte were striving for excellence in any way, shape, or form. I don't feel the Pulte construction manager had much experience and talked a good story but at the end of the day was not straightforward with the customer. In fact, I think he outright lied to me. For the price point these homes are thrown together and cheap. I'm not even convinced that they meet code. Especially hurricane or wind code requirements. Time and the first hurricane will tell the story. On the warranty side things are a little better but most of the warranty issues, in my opinion, were created by sloppy and shoddy workmanship, and the construction manager not understanding what was needed or asked for. ... More

I bought a yard of dead sod at closing. I was reassured the sod would be replaced by Pulte Hones. This has not happened and is unacceptable.

Interior decorator great during appointment but VERY unresponsive afterwards. She was done with us! Sales person generally good although took awhile for replies. First construction manager was outstanding! The second, that took us to house completion was very unresponsive and did not follow through. Landscaping quality disappointing. So far warranty department has been responsive, although it’s only been a month.

My Home Buying Experience was pleasant! I have been in my home for approximately 60 days and have enjoyed the experiences. The community is delightful. However, the HOA experience not so. I am very concerned about getting satisfactory responses for reported Service Requests.

Workmanship and work quality is terrible.

House is OK. Not what I really wanted, but it will do.

Blue responded to all my question and concerns immediately. My issues were with Paul in sales. Once I signed the purchase agreement and paid my downpayment he ghosted me. He misinformed me on several options and I am still waiting for a refund on a grab bar that was nor installed as it could not be installed where Paul said it could be. I have reached out to him twice now on what the status of that refund is and as usual have not heard a word back. I reached out to the head of sales here at sun city, Mesquite a couple of days ago and have not heard back form him yet as well.

Pulte people made our home buying experience miserable. Total lack of communication and follow through. We showed up to our scheduled walk through with the house a mess and no one there. We later learned that the walk through and closing had been pushed back and we were not notified. We came in from out of state and were paying for a hotel room to accommodate the date and time we were given (we even confirmed the appointment time prior to the walk through). My wife had to make a big fuss to get our walk thru done and keep our closing on the original date. We had to fight for things that we paid for and had to pull out paperwork and contact the design center to prove we were correct. Despite documented lack of follow through and responsiveness, we were demonized and made to feel like problem causers. Kudos to Daryl for being the only person we have been able to rely on. More than a month after closing, issues are being addressed that should have been done prior to closing. What should have been a happy experience was ruined by Pulte employees who apparently think that ignoring and not communicating with homebuyers is okay. ... More

Sub-par workmanship and lack of attention to detail in multiple phases of the build process. They're building too many, too fast, given the amount of supervision they have and with their (obviously) limited access to workers who are skilled.

Very dirty home. Absolutely no care taken in delivering a clean home. Silicone and stains on tile floors. Carpets were extremely loaded with dust and saw dust.

As of right now, I am a very unhappy buyer. I have an issue with the water sprinkler system getting a bill that’s way too high and I was only here for two weeks. Already got a call from the water company that can be almost impossible telling me I use 52,000 gallons of water but it seems to be no concern to anyone involved in my issues I am shutting off my sprinkler system. The sprinkler system keeps leaking so I don’t know who to get in touch with. I’ve tried so many people but nobody returning my calls or emails I had somebody say they’re looking into it I haven’t had anybody come to my house or anything to get this problem fixed so I’m gonna get my first water bill. Phil living here for over two weeks I’m gonna get maybe a 500 and something dollar bill for using 52,000 gallons of water that’s almost impossible so I need somebody to take care of this problem take charge. Let me know what I have to do because my bill is coming soon and I need my issue fixed. I do have a warranty so let’s get somebody over here to fix it and let me know what the problem might betill then, I am very unhappy and I will still write comments in the Stone Creek community paper ... More